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Asia Pacific Journal of Tourism Research Volume 27, 2022 - Issue 8
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Articles

How to form rapport with information providers in the airport industry: service robots versus human staff

Jinsoo Hwanga The College of Hospitality and Tourism Management, Sejong University, Gwangjin-gu, Korea
,
Heather (Markham) Kima The College of Hospitality and Tourism Management, Sejong University, Gwangjin-gu, Korea
,
Kyu-Hyeon Jooa The College of Hospitality and Tourism Management, Sejong University, Gwangjin-gu, Korea
&
Won Seok Leeb Department of Tourism and Recreation, Kyonggi University, Seodaemun-gu, KoreaCorrespondence[email protected]
Pages 891-906 | Published online: 25 Oct 2022

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Valerie Good, Stephanie M. Mangus & Ellen Bolman Pullins. (2023) Salesperson rapport: a literature review and research agenda for an evolving digital sales process. Journal of Personal Selling & Sales Management 43:4, pages 245-269.
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Suchita Jha, Shiromani Gupta & Rachna Mahajan. (2023) The effect of motivated consumer innovativeness on the intention to use chatbots in the travel and tourism sector. Asia Pacific Journal of Tourism Research 28:7, pages 729-744.
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