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Original Articles

A Cross-National Comparison of the Determinants of Customer Satisfaction with Online Stores

Pages 25-51 | Published online: 09 Sep 2014

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Yumei Luo, Yuwei Li & Qiongwei Ye. (2022) Impacts of Online Additional Reviews on the Sales Volume of Cross-Border Pharmaceutical E-Commerce Platforms. Journal of Global Information Technology Management 25:1, pages 83-101.
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Carmen M. Sabiote, Dolores M. Frías & J. Alberto Castañeda. (2012) Culture As A Moderator Of The Relationship Between Service Quality And The Tourist'S Satisfaction With Different Distribution Channels. Journal of Travel & Tourism Marketing 29:8, pages 760-778.
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Articles from other publishers (22)

Salete Esteves, Joana Fernandes & Luisa Lopes. (2023) The Influence of Online Shopping Determinants on Customer Satisfaction in the Portuguese Market. The Influence of Online Shopping Determinants on Customer Satisfaction in the Portuguese Market.
Wenna Chen, Binzizi Dong, Chih‐Wei Hsieh, M. Jin Lee, Ning Liu, Richard M. Walker, Yao Wang, Bo Wen, Wen Wen, Peiyi Wu, Xia Wu & Jiasheng Zhang. (2022) A replication of “an experimental test of the expectancy‐disconfirmation theory of citizen satisfaction” . Public Administration 100:3, pages 778-791.
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Epaminondas Epaminonda, Johnny Chaanine, Demetris Vrontis, Alkis Thrassou & Michael Christofi. (2020) Information communication technology, knowledge management, job and customer satisfaction: a study of healthcare workers in Lebanon. Journal of Knowledge Management 25:3, pages 618-641.
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Stoney Brooks, Xuequn Wang & Christoph Schneider. (2020) Technology Addictions and Technostress. Journal of Organizational and End User Computing 32:2, pages 1-19.
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Junjing Wu. 2020. Innovative Computing. Innovative Computing 929 935 .
Çağlar KARAKURT & Oylum KORKUT ALTUNA. (2019) YENİLİKÇİLİK VE RİSK ALGISI DÜZEYLERİNE GÖRE KULLANICILARIN İNTERNETTEN ALIŞVERİŞLERİNDE WEBSİTESİ MEMNUNİYETİNİ ETKİLEYEN FAKTÖRLER: HEPSİBURADA ÖRNEĞİ. Beykoz Akademi Dergisi 7:1, pages 204-235.
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Juan Miguel Alcántara-Pilar, Salvador Del Barrio-García & Mª Eugenia Rodríguez-López. (2018) Does language matter? A cross-national comparison of the moderating effect of language on website information-processing. Journal of Business Research 88, pages 66-78.
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C. M. Nadeem Faisal, Martin Gonzalez-Rodriguez, Daniel Fernandez-Lanvin & Javier de Andres-Suarez. (2017) Web Design Attributes in Building User Trust, Satisfaction, and Loyalty for a High Uncertainty Avoidance Culture. IEEE Transactions on Human-Machine Systems 47:6, pages 847-859.
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Juan Miguel Alcántara-Pilar, Salvador Del Barrio-García, Lucia Porcu & Esmeralda Crespo-Almendros. (2017) Language as a cultural vessel in online servicescapes: Its impact on consumers' perceived risk, attitudes, and behavioural intentions. Journal of Consumer Behaviour 16:6, pages e61-e75.
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Juan Miguel Alcántara & Salvador Del Barrio-García. (2017) El papel moderador del control de incertidumbre, la orientación a largo plazo y el individualismo en el efecto del riesgo percibido sobre la aceptación de un sitio web. Innovar 27:63, pages 11-28.
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Naveen Gudigantala, Pelin Bicen & Mike (Tae-in) Eom. (2016) An examination of antecedents of conversion rates of e-commerce retailers. Management Research Review 39:1, pages 82-114.
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Carmen M. Sabiote-Ortiz, Dolores M. Frías-Jamilena & J. Alberto Castañeda-García. (2014) Overall Perceived Value of a Tourism Service Delivered via Different Media. Journal of Travel Research 55:1, pages 34-51.
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Juan Miguel Alcántara-Pilar & Salvador del Barrio-García. 2015. Hospitality, Travel, and Tourism. Hospitality, Travel, and Tourism 795 816 .
Juan Miguel Alcántara-Pilar & Salvador del Barrio-García. 2014. Electronic Payment Systems for Competitive Advantage in E-Commerce. Electronic Payment Systems for Competitive Advantage in E-Commerce 93 114 .
Ramazan Nacar, Sebnem Burnaz & Nimet Uray. 2014. Cross-Cultural Interaction. Cross-Cultural Interaction 1461 1495 .
Rafael Bravo, Leslie de Chernatony, Jorge Matute & José M Pina. (2012) Projecting banks’ identities through corporate websites: A comparative analysis of Spain and the United Kingdom. Journal of Brand Management 20:7, pages 533-557.
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Juan Miguel Alcántara-Pilar, Salvador del Barrio-García & Lucia Porcu. (2013) A cross-cultural analysis of the effect of language on perceived risk online. Computers in Human Behavior 29:3, pages 596-603.
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Bryan Christiansen, Ekaterina Turkina & Nigel WilliamsRamazan Nacar, Sebnem Burnaz & Nimet Uray. 2013. Cultural and Technological Influences on Global Business. Cultural and Technological Influences on Global Business 316 351 .
Horst Treiblmaier, Larry Neale & Sandy Chong. 2013. Transdisciplinary Marketing Concepts and Emergent Methods for Virtual Environments. Transdisciplinary Marketing Concepts and Emergent Methods for Virtual Environments 108 127 .
Carmen Ma̳ Sabiote, Dolores Ma̳ Frías & J. Alberto Castañeda. (2012) E‐service quality as antecedent to e‐satisfaction. Online Information Review 36:2, pages 157-174.
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Carmen M. Sabiote, Dolores M. Frías & J. Alberto Castañeda. (2012) The moderating effect of uncertainty‐avoidance on overall perceived value of a service purchased online. Internet Research 22:2, pages 180-198.
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Horst Treiblmaier, Larry Neale & Sandy Chong. (2011) The Web Site and Brand Trust as Antecedents of Online Loyalty. International Journal of Online Marketing 1:2, pages 24-42.
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