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Original Articles

Service Quality, Customer Satisfaction and Behavioural Intentions of Australian Aquatic Centre Customers, 1999–2001

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Pages 51-64 | Published online: 14 Jan 2013

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Read on this site (5)

Eric T. Brey. (2010) Developing a Better Understanding of Resort Management: An Inquiry into Industry Practices. Journal of Hospitality Marketing & Management 20:1, pages 79-102.
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Kwame Ampofo‐Boateng. (2009) Satisfaction with Recreational Sports Facilities and Services in Malaysia: Demographic influences. Annals of Leisure Research 12:1, pages 22-46.
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Gary Howat, Gary Crilley & Richard Mcgrath. (2008) A focused service quality, benefits, overall satisfaction and loyalty model for public aquatic centres. Managing Leisure 13:3-4, pages 139-161.
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Gary Howat, Duncan Murray & Gary Crilley. (2005) Reducing measurement overload: Rationalizing performance measures for public aquatic centres in Australia. Managing Leisure 10:2, pages 128-142.
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Articles from other publishers (6)

예진 이 & 용수 이. (2023) 중년여성 요가참여자의 객체화된 신체의식과 요가만족 간의 구조적 관계 연구*. The Korean Journal of Physical Education 62:5, pages 265-297.
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Kyoung Hwan Cho, Jeong-Beom Park & Yang Hun Jung. (2022) Effects of Service Quality Characteristics of Neighborhood Sports Facilities on User Satisfaction and Reuse Intention of the Elderly during the COVID-19 Pandemic. International Journal of Environmental Research and Public Health 19:21, pages 14606.
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Erica Lau, Huiying (Cynthia) Hou, Joseph H.K. Lai, David Edwards & Nicholas Chileshe. (2021) User-centric analytic approach to evaluate the performance of sports facilities: A study of swimming pools. Journal of Building Engineering 44, pages 102951.
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Manuel Jesús Baena-Arroyo, Jerónimo García-Fernández, Pablo Gálvez-Ruiz & Moisés Grimaldi-Puyana. (2020) Analyzing Consumer Loyalty through Service Experience and Service Convenience: Differences between Instructor Fitness Classes and Virtual Fitness Classes. Sustainability 12:3, pages 828.
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Gary Howat, Gary Crilley & Duncan Murray. (2016) Using Performance Measures to Assess Performance of Indoor and Outdoor Aquatic Centres. Journal of the Australian and New Zealand Academy of Management 11:1, pages 6-16.
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Gary Howat, Gary Crilley & Duncan Murray. (2016) Using Performance Measures to Assess Performance of Indoor and Outdoor Aquatic Centres. Journal of Management & Organization 11:1, pages 6-16.
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