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Original Articles

Customer Service Quality, Satisfaction, and Operational Performance: A proposed model for Australian public aquatic centres

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Pages 168-195 | Published online: 19 Sep 2011

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Read on this site (7)

Joanna Tonge, SusanA. Moore & Ross Taplin. (2011) Visitor satisfaction analysis as a tool for park managers: a review and case study. Annals of Leisure Research 14:4, pages 289-303.
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Gary Crilley, Joshua Hills, Grant Cairncross & Emily Moskwa. (2010) Identifying Visitor Service Quality in Australian Regional Botanic Gardens. Annals of Leisure Research 13:3, pages 476-496.
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Kwame Ampofo‐Boateng. (2009) Satisfaction with Recreational Sports Facilities and Services in Malaysia: Demographic influences. Annals of Leisure Research 12:1, pages 22-46.
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Gary Howat, Gary Crilley & Richard Mcgrath. (2008) A focused service quality, benefits, overall satisfaction and loyalty model for public aquatic centres. Managing Leisure 13:3-4, pages 139-161.
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Articles from other publishers (12)

Geraldine Dewarani & Yeshika Alversia. (2023) The influence of customer involvement and engagement on co-creation of services, satisfaction, and loyalty: The case of Software as a Service. Innovative Marketing 19:2, pages 27-37.
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Antoine Barbier, Barbara Evrard & Nadine Dermit-Richard. (2023) Predictive Modelling of Sports Facility Use: A Model of Aquatic Centre Attendance. Sustainability 15:5, pages 4142.
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Kürşat Yusuf AYTAÇ, Ümit YETİŞ, İsmet GÜLBAĞLAR, Elif AYTAÇ & Ramazan GÜLBAĞLAR. (2022) Yüzme Havuzunu Kullanan Yetişkin Bireylerin Memnuniyet Düzeylerinin Belirlenmesi Ve Yaşam Kalitelerinin İncelenmesiDetermining The Satisfaction Level Of Adult Individuals Using The Swimming Pool And Examining of The Quality Of Life. Akdeniz Spor Bilimleri Dergisi 5:Özel Sayı 2, pages 867-880.
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Samet ZENGİN, Ümit YETİŞ & Zafer GAYRETLİ. (2022) Spor Tesislerini Kullanan Bireylerin Algıladıkları Hizmet Kalite Düzeyleri: Ankara İli ÖrneğiService Quality Levels Perceived by Individuals Using Sports Facilities: Ankara Province Example. Akdeniz Spor Bilimleri Dergisi 5:Özel Sayı 1, pages 117-129.
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Mauricio Carvache-Franco, Miguel Orden-Mejía, Wilmer Carvache-Franco, María del Carmen Lapo & Orly Carvache-Franco. (2022) Gastronomy Motivations as Predictors of Satisfaction at Coastal Destinations. Sustainability 14:18, pages 11437.
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María Magdalena Solis-Radilla, Mauricio Carvache-Franco, Orly Carvache-Franco & Wilmer Carvache-Franco. (2021) Motivations as predictive variables of satisfaction and loyalty in coastal and marine destinations: a study in Acapulco, Mexico. International Journal of Tourism Cities 7:3, pages 767-782.
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Sana Saleem, Husnain Haider, Kasun Hewage & Rehan Sadiq. (2021) Performance benchmarking model for sustainability of aquatic centres in cold regions: Development and implementation. Sustainable Production and Consumption 26, pages 558-573.
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José Rodrigues, Carla Chicau Borrego, Paula Ruivo, Pedro Sobreiro, David Catela, José Amendoeira & Rui Matos. (2020) Conceptual Framework for the Research on Quality of Life. Sustainability 12:12, pages 4911.
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Patrícia Moura e Sá & Patrícia Cunha. (2019) Drivers of customer satisfaction and loyalty in swimming pools. The TQM Journal 31:3, pages 436-450.
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Ana Rita Biscaia, Maria J. Rosa, Patrícia Moura e Sá & Cláudia S. Sarrico. (2017) Assessing customer satisfaction and loyalty in the retail sector. International Journal of Quality & Reliability Management 34:9, pages 1508-1529.
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Rajeev Ruparathna, Kasun Hewage & Rehan Sadiq. (2017) Rethinking investment planning and optimizing net zero emission buildings. Clean Technologies and Environmental Policy 19:6, pages 1711-1724.
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Anna L Barker, Jason Talevski, Renata T. Morello, Genevieve A. Nolan, Renee D. De Silva & Andrew M. Briggs. (2015) Jumping into the deep-end: results from a pilot impact evaluation of a community-based aquatic exercise program. Clinical Rheumatology 35:6, pages 1593-1601.
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