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Anatolia
An International Journal of Tourism and Hospitality Research
Volume 13, 2002 - Issue 1
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Refereed Articles

Measuring Service Quality in the Hotel Industry: Evidences from Northern Cyprus

OSMAN M. KARATEPE Center for Tourism Research, School of Tourism and Hospitality Management Turkish Republic of Northern Cyprus Eastern Mediterranean University, Gazimagusa via Mersin 10, Turkey E-mail: [email protected]
&
TURGAY AVCI Center for Tourism Research, School of Tourism and Hospitality Management Eastern Mediterranean University Turkish Republic of Northern Cyprus, Gazimagusa via Mersin 10, Turkey E-mail: [email protected]
Pages 19-32 | Received 01 Mar 2002, Accepted 01 Apr 2002, Published online: 26 Jul 2011

Citations (19)

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Mohammed Bala Banki, Hairul Nizam Bin Ismail, Musa Haruna Danladi & Musa Dalil. (2016) Measuring Hotels Service Quality in Nigeria: A Case Study of Minna Township. Journal of Quality Assurance in Hospitality & Tourism 17:1, pages 71-88.
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OsmanM. Karatepe. (2011) Service Quality, Customer Satisfaction and Loyalty: The Moderating Role of Gender. Journal of Business Economics and Management 12:2, pages 278-300.
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IBRAHIM YILMAZ. (2009) Measurement of Service Quality in the Hotel Industry. Anatolia 20:2, pages 375-386.
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Halil Nadiri, Jay Kandampully & Kashif Hussain. (2009) Zone of tolerance for banks: a diagnostic model of service quality. The Service Industries Journal 29:11, pages 1547-1564.
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Halil Nadiri, Jay Kandampully & Kashif Hussain. (2009) Students' perceptions of service quality in higher education. Total Quality Management & Business Excellence 20:5, pages 523-535.
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OsmanM. Karatepe, Huseyin Arasli & Abdulrahim Khan. (2007) The Impact of Self-Efficacy on Job Outcomes of Hotel Employees. International Journal of Hospitality & Tourism Administration 8:4, pages 23-46.
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OsmanM. Karatepe, Turgay Avci & Huseyin Arasli. (2004) Effects of Job Standardization and Job Satisfaction on Service Quality. Services Marketing Quarterly 25:3, pages 1-17.
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OsmanM. Karatepe, Turgay Avci, Tuna Karatepe & Sezen Canozer. (2003) The Measurement of Job Satisfaction. International Journal of Hospitality & Tourism Administration 4:1, pages 69-85.
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Articles from other publishers (11)

Nurcan DENİZ & Köksal BÜYÜK. (2019) DEVELOPING AN INPATIENT PERCEIVED HEALTHCARE SERVICE QUALITY SCALE (IP-HSQS)YATAN HASTALARIN SAĞLIK HİZMET KALİTESİNE İLİŞKİN ALGISINI ÖLÇMEK İÇİN BİR ÖLÇEK GELİŞTİRME ÇALIŞMASI. Dokuz Eylül Üniversitesi Sosyal Bilimler Enstitüsü Dergisi 21:4, pages 1377-1410.
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Abdur Rafik & Anjar Priyono. (2018) A new insight into alumni satisfaction model for Islamic higher education institutions (IHEI). Management Research Review 41:12, pages 1411-1437.
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Angelos Pantouvakis & Nancy Bouranta. (2013) The interrelationship between service features, job satisfaction and customer satisfaction. The TQM Journal 25:2, pages 186-201.
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Ibrahim Yilmaz. (2010) Do Hotel Customers use a Multi-Expectation Framework in the Evaluation of Services? A Study in Cappadocia, Turkey. Tourism and Hospitality Research 10:1, pages 59-69.
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Halil Nadiri, Kashif Hussain, Erdoğan Haktan Ekiz & Şamil Erdoğan. (2008) An investigation on the factors influencing passengers' loyalty in the North Cyprus national airline. The TQM Journal 20:3, pages 265-280.
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Osman M. Karatepe, Orhan Uludag, Ismet Menevis, Lejla Hadzimehmedagic & Lulu Baddar. (2006) The effects of selected individual characteristics on frontline employee performance and job satisfaction. Tourism Management 27:4, pages 547-560.
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Osman M. Karatepe. (2006) Customer complaints and organizational responses: the effects of complainants’ perceptions of justice on satisfaction and loyalty. International Journal of Hospitality Management 25:1, pages 69-90.
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Halil Nadiri & Kashif Hussain. (2005) Perceptions of service quality in North Cyprus hotels. International Journal of Contemporary Hospitality Management 17:6, pages 469-480.
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Osman M. Karatepe, Ugur Yavas & Emin Babakus. (2005) Measuring service quality of banks: Scale development and validation. Journal of Retailing and Consumer Services 12:5, pages 373-383.
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Halil Nadiri & Kashif Hussain. (2005) Diagnosing the zone of tolerance for hotel services. Managing Service Quality: An International Journal 15:3, pages 259-277.
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Osman M. Karatepe & Erdogan H. Ekiz. (2004) The effects of organizational responses to complaints on satisfaction and loyalty: a study of hotel guests in Northern Cyprus. Managing Service Quality: An International Journal 14:6, pages 476-486.
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