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Anatolia
An International Journal of Tourism and Hospitality Research
Volume 20, 2009 - Issue 2
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Refereed Articles

Measurement of Service Quality in the Hotel Industry

IBRAHIM YILMAZ Faculty of Commerce and Tourism Education, Nevşehir University, 50040, Nevşehir, Turkey E-mail: [email protected]
Pages 375-386 | Received 17 Nov 2009, Accepted 08 Oct 2009, Published online: 25 Jun 2012

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Aswin Sangpikul. (2022) Understanding resort service quality through customer complaints. Anatolia 33:1, pages 143-156.
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Sintayehu Aynalem Aseres & Raminder Kaur Sira. (2020) An exploratory study of ecotourism services quality (ESQ) in Bale Mountains National Park (BMNP), Ethiopia: using an ECOSERV model. Annals of Leisure Research 23:3, pages 386-406.
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Joowon Ban & Rooma Roshnee Ramsaran. (2017) An Exploratory Examination of Service Quality Attributes in the Ecotourism Industry. Journal of Travel & Tourism Marketing 34:1, pages 132-148.
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Mohammed Bala Banki, Hairul Nizam Bin Ismail, Musa Haruna Danladi & Musa Dalil. (2016) Measuring Hotels Service Quality in Nigeria: A Case Study of Minna Township. Journal of Quality Assurance in Hospitality & Tourism 17:1, pages 71-88.
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Articles from other publishers (11)

Adebayo Serge Francois Koukpaki, Kweku Adams & Adegboyega Oyedijo. (2020) The contribution of human resource development managers to organisational branding in the hotel industry in India and South East Asia (ISEA): a dynamic capabilities perspective. Employee Relations: The International Journal 43:1, pages 131-153.
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Krzysztof Parzych & Jadranka Brkić-Vejmelka. (2020) Guests’ assessment of hotel facilities and services: Zadar case study. European Journal of Tourism, Hospitality and Recreation 10:3, pages 241-250.
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Gabriela USLU CİBERE, Murat Alper BAŞARAN & Kemal KANTARCI. (2020) EVALUATION OF HOTEL PERFORMANCE ATTRIBUTES THROUGH CONSUMER GENERATED REVIEWS: THE CASE OF BRATISLAVA. Advances in Hospitality and Tourism Research (AHTR).
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Aybüke ÖZSOY & Ahmet TAYFUN. (2020) Profesyonel Turist Rehberlerinin Kişilik Özellikleri İle Sundukları Hizmet Kalitesi Arasındaki İlişkiThe Relationship between the Personality of Professional Tourist Guides and the Quality of Service Offered. MANAS Sosyal Araştırmalar Dergisi 9:2, pages 1101-1116.
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Meryem AKOĞLAN KOZAK & Birgül AYDIN. (2018) Grönroos Hizmet Kalitesi Modeli: Otelcilik Alanyazını Üzerinden Bir DeğerlendirmeGrönroos Service Quality Model: An Evaluation Over Hospitality Literature. Anatolia: Turizm Araştırmaları Dergisi 29:2, pages 175-184.
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Elham Alshaibani & Ali Bakir. (2016) A reading in cross-cultural service encounter: Exploring the relationship between cultural intelligence, employee performance and service quality. Tourism and Hospitality Research 17:3, pages 249-263.
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Reza Dabestani, Arash Shahin, Mohammad Saljoughian & Hadi Shirouyehzad. (2016) Importance-performance analysis of service quality dimensions for the customer groups segmented by DEA. International Journal of Quality & Reliability Management 33:2, pages 160-177.
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María Catalina Parra Diaz & Edison Jair Duque Oliva. (2015) Análisis de los modelos de medición de calidad percibida del servicio aplicados en la industria de hospitalidad. Revista Perspectiva Empresarial 2:2.
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Bo Wendy Gao & Ivan Ka Wai Lai. (2015) The effects of transaction-specific satisfactions and integrated satisfaction on customer loyalty. International Journal of Hospitality Management 44, pages 38-47.
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Mustafa Koyuncu, Ronald J. Burke, Marina Astakhova, Duygu Eren & Hayrullah Cetin. (2014) Servant leadership and perceptions of service quality provided by front-line service workers in hotels in Turkey. International Journal of Contemporary Hospitality Management 26:7, pages 1083-1099.
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Ibrahim Giritlioglu, Eleri Jones & Cevdet Avcikurt. (2014) Measuring food and beverage service quality in spa hotels. International Journal of Contemporary Hospitality Management 26:2, pages 183-204.
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