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Anatolia
An International Journal of Tourism and Hospitality Research
Volume 24, 2013 - Issue 3
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Articles

Antecedents and consequences of employee voice behaviour among front-line employees in Turkish hotels

Mustafa KoyuncuFaculty of Tourism, Aksaray University, Aksaray, 68100, Turkey
,
Ronald BurkeSchulich School of Business, York University, TorontoONCanadaCorrespondence[email protected]
,
Lisa FixenbaumSchulich School of Business, York University, TorontoONCanada
&
Yasemin TekinDepartment of Tourism Management, Alanya Faculty of Business, Akdeniz University, Antalya, Turkey
Pages 427-437 | Received 12 Nov 2012, Accepted 08 May 2013, Published online: 05 Jun 2013

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Read on this site (1)

Michael Gyensare, Reginald Arthur, Evelyn Twumasi & Joan-Ark Agyapong. (2019) Leader effectiveness – the missing link in the relationship between employee voice and engagement. Cogent Business & Management 6:1.
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Articles from other publishers (13)

Tilahun Kidane Diko & Shabnam Saxena. (2023) Antecedents and outcome of employee engagement: Empirical study of Ethiopian public higher education institutions. SN Business & Economics 3:8.
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Natalie Brown-Devlin. (2022) Examining the role of social media, employee voice, and the National Football League’s organizational response to NFL athlete racial justice protests. Public Relations Inquiry 12:1, pages 71-91.
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Ahmed Mohamed Elbaz, Islam Elbayoumi Salem, Adah-Kole Onjewu & Mohammad Nabil Shaaban. (2022) Hearing employee voice and handling grievance: Views from frontline hotel and travel agency employees. International Journal of Hospitality Management 107, pages 103311.
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Bita Yazdani. (2021) TQM, employee outcomes and performance: the contingency effect of environmental uncertainty. International Journal of Quality & Reliability Management 39:2, pages 647-672.
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Alper DURAN & Kamil UNUR. (2021) Türk Otellerinde Kurumsallaşmanın İş Tatmini, Açıkça Konuşma ve İşten Ayrılma Niyetine EtkisiThe Effect of Institutionalization on Job Satisfaction, Voice Behavior and Turnover Intention in Turkish Hotels. Seyahat ve Otel İşletmeciliği Dergisi 18:1, pages 17-36.
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Jihad Mohammad, Farzana Quoquab, Ahmad Nuruddin Sulaiman & Zarina Abdul Salam. (2020) “I voice out because I care”: the effect of online social networking on employees' likelihood to voice and retention. Asia-Pacific Journal of Business Administration 13:1, pages 117-137.
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Bahar Kaya & Osman M. Karatepe. (2020) Attitudinal and behavioral outcomes of work-life balance among hotel employees: The mediating role of psychological contract breach. Journal of Hospitality and Tourism Management 42, pages 199-209.
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Erhan Atay & Jane Lai Yee Terpstra-Tong. (2019) The determinants of corporate social irresponsibility: a case study of the Soma mine accident in Turkey. Social Responsibility Journal 16:8, pages 1433-1452.
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Nivedita Jha, Rama Krishna Gupta Potnuru, Puja Sareen & Sharon Shaju. (2019) Employee voice, engagement and organizational effectiveness: a mediated model. European Journal of Training and Development 43:7/8, pages 699-718.
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Ahmed M. Elsetouhi, Ahmed A. Hammad, Abd-Elhakim A. Nagm & Ahmed Mohamed Elbaz. (2018) Perceived leader behavioral integrity and employee voice in SMEs travel agents: The mediating role of empowering leader behaviors. Tourism Management 65, pages 100-115.
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Muslim Amin, Abdullah Mohamed Aldakhil, Chengzhong Wu, Sajad Rezaei & Cihan Cobanoglu. (2017) The structural relationship between TQM, employee satisfaction and hotel performance. International Journal of Contemporary Hospitality Management 29:4, pages 1256-1278.
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Peter BeomCheol Kim & Kevin D. Carlson. (2016) Agreement on service performance ratings between frontline employees and their supervisor. Journal of Service Theory and Practice 26:5, pages 721-740.
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Muharrem Tuna, Issam Ghazzawi, Murat Yesiltas, Aysen Akbas Tuna & Siddik Arslan. (2016) The effects of the perceived external prestige of the organization on employee deviant workplace behavior. International Journal of Contemporary Hospitality Management 28:2, pages 366-396.
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