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Economic Research-Ekonomska Istraživanja Volume 27, 2014 - Issue 1
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Why should gender differences in hospitality really matter? A study of personnel’s service orientation and job satisfaction in hotels

Marko D. PetrovićDepartment for Geography, Tourism and Hotel Management, Faculty of Sciences, University of Novi Sad, Novi Sad, SerbiaCorrespondence[email protected]
,
Tamara JovanovićDepartment for Geography, Tourism and Hotel Management, Faculty of Sciences, University of Novi Sad, Novi Sad, Serbia
,
Jelica J. MarkovićDepartment for Geography, Tourism and Hotel Management, Faculty of Sciences, University of Novi Sad, Novi Sad, Serbia
,
Tanja ArmenskiDepartment for Geography, Tourism and Hotel Management, Faculty of Sciences, University of Novi Sad, Novi Sad, Serbia
&
Vladimir MarkovićDepartment for Geography, Tourism and Hotel Management, Faculty of Sciences, University of Novi Sad, Novi Sad, Serbia
Pages 799-817 | Received 17 Sep 2012, Accepted 07 Oct 2014, Published online: 26 Nov 2014

Citations (19)

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Read on this site (6)

Francis Mugizi, Jim Ayorekire, Obua Joseph & Ruth Nsibirano. (2023) Gender Disaggregated Perspectives of Tourism and Hospitality Training in Uganda. Journal of Hospitality & Tourism Education 35:3, pages 198-212.
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Jess Sanggyeong Je, Catheryn Khoo & Elaine Chiao Ling Yang. (2022) Gender issues in tourism organisations: insights from a two-phased pragmatic systematic literature review. Journal of Sustainable Tourism 30:7, pages 1658-1681.
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Maureen Snow Andrade, Doug Miller & Jonathan H. Westover. (2022) Job Satisfaction and Gender: A Global Comparison of Job Satisfaction in the Hospitality Industry. Journal of Quality Assurance in Hospitality & Tourism 23:3, pages 669-691.
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Erdogan Koc. (2020) Do Women Make Better in Tourism and Hospitality? A Conceptual Review from A Customer Satisfaction and Service Quality Perspective. Journal of Quality Assurance in Hospitality & Tourism 21:4, pages 402-429.
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Claudia Sevilla-Sevilla, José Mondéjar-Jiménez & María Dolores Reina-Paz. (2019) Before a hotel room booking, do perceptions vary by gender? The case of Spain. Economic Research-Ekonomska Istraživanja 32:1, pages 3853-3868.
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Cindy Yoonjoung Heo, Seongseop (Sam) Kim & Bona Kim. (2018) Investigating the Impact of Relationship Quality During an Internship on Millennials’ Career Decisions and Gender Differences. Journal of Hospitality & Tourism Education 30:2, pages 71-84.
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Articles from other publishers (13)

Đorđe Alavuk. (2023) Impact of service orientation on employee satisfaction: Case study of "A" hotels. Ekonomija: teorija i praksa 16:1, pages 177-194.
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Marko Kukanja & Sasa Planinc. (2023) Are we discriminating towards guests with disabilities? Accessibility analyses of public restaurants facilities in the Republic of Slovenia. Spatium:49, pages 75-86.
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Ozgur Ozdemir & Ezgi Erkmen. (2022) Top management team gender diversity and firm risk-taking in the hospitality industry. International Journal of Contemporary Hospitality Management 34:5, pages 1739-1767.
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Jose Romulus A Martinez. (2022) Ethical leadership and work values practices employed by restaurant managers in Quezon Province. International Journal of Research Studies in Management 10:1.
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Raquel Ferreras-Garcia, Jordi Sales-Zaguirre & Enric Serradell-López. (2021) Competency assessment and learning results in tourism internships: is gender a relevant factor?. Higher Education, Skills and Work-Based Learning 12:1, pages 162-177.
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Muhammad Ali Asadullah, Muhammad Zia Ul Haq, Karim Wahba, Sadiq Hashmi, Heather (Markham) Kim & Jinsoo Hwang. (2021) Gender differences and employee performance: Evidence from the restaurant industry. Journal of Hospitality and Tourism Management 48, pages 248-255.
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Chih-Chin Liang, Annie Pei-I Yu & Thi Hong Le. (2021) Customers focus and impulse buying at night markets. Journal of Retailing and Consumer Services 60, pages 102434.
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Milena Nedeljković Knežević, Marko D Petrović, Sanja Kovačić, Maja Mijatov, Darko B Vuković & James Kennell. (2020) Acting the part: Emotional intelligence and job satisfaction as predictors of emotional labor in travel agencies. Tourism and Hospitality Research 21:2, pages 183-201.
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Cass Shum, Ankita Ghosh & Jaimi Garlington. (2020) Why won’t she break rules to promote service? Effects of gender, gender identification, and honesty. International Journal of Hospitality Management 90, pages 102607.
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Milena Nedeljković Knežević, Slađana Nedeljković, Maja Mijatov & Jelena Vukonjanski Srdić. (2020) Moderator Effects of the Employees’ Gender on the Correlation between Facets of Job Satisfaction and Personality Dimensions. Management:Journal of Sustainable Business and Management Solutions in Emerging Economies.
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Aaron Hsiao, Emily (Jintao) Ma, Kathleen Lloyd & Sacha Reid. (2019) Organizational Ethnic Diversity’s Influence on Hotel Employees’ Satisfaction, Commitment, and Turnover Intention: Gender’s Moderating Role. Journal of Hospitality & Tourism Research 44:1, pages 76-108.
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Susan Gordon, Howard Adler, Jonathon Day & Sandra Sydnor. (2019) Perceived supervisor support: A study of select-service hotel employees. Journal of Hospitality and Tourism Management 38, pages 82-90.
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Sanja Božić & Tamara Jovanović. 2017. Consumer Behavior in Tourism and Hospitality Research. Consumer Behavior in Tourism and Hospitality Research 59 80 .

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