Citations (32)
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Boran Kim, Jungsun (Sunny) Kim, Ashok Singh, Mehmet Erdem & Andrew Hardin. (2023) Factors Predicting Hotel Recommendations: A Comparison of Guest Feedback Before and After the Hotel Closures During the COVID-19 Pandemic. International Journal of Hospitality & Tourism Administration 0:0, pages 1-24.
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Muhammad Abid Saleem, Asif Yaseen & Allah Wasaya. (2018) Drivers of customer loyalty and word of mouth intentions: moderating role of interactional justice. Journal of Hospitality Marketing & Management 27:8, pages 877-904.
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Articles from other publishers (25)
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Bakti Setyadi, Fitriasuri Fitriasuri, Sulaiman Helmi, Efan Elpanso & Destina Paningrum. (2023) The Influence of Service Quality on Customer Loyalty Is Mediated by Customer Satisfaction in Islamic Bank. Financial Engineering 1, pages 68-79.
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Kai-Qi Yuan, Hui Li, Sai Liang & Qian-Xia Chen. (2022) Can inconsistent media coverage increase hotel survival? The bright side of controversy. International Journal of Contemporary Hospitality Management 35:3, pages 951-972.
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Tamara Gajić, Dragan Vukolić, Miloš Zrnić & Lóránt DávidDénesDénes. (2023) The quality of hotel service as a factor of achieving loyalty among visitors. Menadzment u hotelijerstvu i turizmu 11:1, pages 67-77.
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Sik Sumaedi, Tri Rakhmawati, Nidya J. Astrini, Medi Yarmen, I. Gede Mahatma Yuda Bakti & Sih Damayanti. (2023) Key Company Success Factors in Creating High-Quality Innovative Food Products. SAGE Open 13:1, pages 215824402211481.
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Paulina N. Adzoyi, Robert J. Blomme & Ben Q. Honyenuga. 2021. Advances in Hospitality and Leisure. Advances in Hospitality and Leisure
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Khawaja Fawad Latif. (2021) Recipes for customer loyalty: a cross-country study of the hotel industry. International Journal of Contemporary Hospitality Management 33:5, pages 1892-1916.
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Kuo-Yan Wang, Mu-Lan Ma & Jing Yu. (2021) Understanding the perceived satisfaction and revisiting intentions of lodgers in a restricted service scenario: evidence from the hotel industry in quarantine. Service Business 15:2, pages 335-368.
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Çağlar Karamaşa. (2021) Ranking Service Quality using multi-criteria decision-making methods: Example of Erzurum province. Journal of Process Management. New Technologies 9:3-4, pages 1-12.
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Vallabh S. Prabhu Gaunker & Rajesh S. Prabhu Gaonkar. 2021. Advances in Production and Industrial Engineering. Advances in Production and Industrial Engineering
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Irena Ozimek & Justyna Kozłowska. (2020) IMPACT OF HOTEL CLASSIFICATION IN POLAND ON THE QUALITY OF SERVICES RENDERED. Acta Scientiarum Polonorum. Oeconomia 19:3, pages 65-74.
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Maja Šerić & Josip Mikulić. (2020) Building brand equity through communication consistency in luxury hotels: an impact-asymmetry analysis. Journal of Hospitality and Tourism Insights 3:4, pages 451-468.
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Marijana Seočanac & Dejan Sekulić. (2020) Satisfaction with the service quality in Serbian mountain hotels: Analysis of reviews on Booking.com. Marketing 51:2, pages 108-120.
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Susana Berenice Vidrio Barón, Alma Ruth Rebolledo Mendoza & Sandra Daniela Galindo Salvador. (2020) Calidad del servicio hotelero, lealtad e intención de compra. Investigación Administrativa 49-1, pages 1-20.
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Milota Vetráková, Ivana Šimočková & Kristína Pompurová. (2019) Age and Educational Diversification of Hotel Employees and Its Impact on Turnover. Sustainability 11:19, pages 5434.
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Bülent Demirağ & Yakup Durmaz. (2019) Algılanan Hizmet Kalitesinin Algılanan Değer ve Tutumsal Marka Sadakati Üzerindeki Etkisinin İncelenmesi: 5 Yıldızlı Sayfiye ve Şehir Otelleri Örneği. OPUS Uluslararası Toplum Araştırmaları Dergisi.
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Rafael Bravo, Eva Martinez & Jose M. Pina. (2019) Effects of service experience on customer responses to a hotel chain. International Journal of Contemporary Hospitality Management 31:1, pages 389-405.
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Mwesigwa David. (2018) Enhancing employee performance using selected leadership styles of middle-line managers in the hospitality industry in Mid-Western Uganda. Journal of Hospitality Management and Tourism 9:3, pages 25-35.
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Hung-Che Wu & Ching-Chan Cheng. (2017) What drives green advocacy? A case study of leisure farms in Taiwan. Journal of Hospitality and Tourism Management 33, pages 103-112.
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Patrik Kajzar & Klára Václavínková. (2017) IMPACT OF OCCUPANCY IN COLLECTIVE ACCOMMODATION ESTABLISHMENTS IN THE CZECH REPUBLIC ON THE SELECTED MACROECONOMIC VARIABLES IN THE YEARS 2001 - 2015. Acta academica karviniensia 17:1, pages 41-54.
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