Advanced search
Publication Cover
Journal of Marketing Communications Volume 11, 2005 - Issue 3
Submit an article Journal homepage
4,963
Views
83
CrossRef citations to date
0
Altmetric
Original Articles

Internal Communications: Today's Strategic Imperative

Richard R. Dolphin Foxhunters, West Hatch, Taunton, UKCorrespondence[email protected]
Pages 171-190 | Published online: 17 Feb 2007

Citations (83)

Keep up to date with the latest research on this topic with citation updates for this article.

Subscribe to citation updates

Read on this site (5)

Nor Farah Hanis Zainun, Johanim Johari & Zurina Adnan. (2020) Technostress and Commitment to Change: The Moderating Role of Internal Communication. International Journal of Public Administration 43:15, pages 1327-1339.
Read now
Yannick C. Atouba & John C. Lammers. (2020) Examining the relationships between participative organisational communication practices and burnout among IT professionals. Total Quality Management & Business Excellence 31:7-8, pages 814-828.
Read now
Laura L. Lemon. (2019) The employee experience: how employees make meaning of employee engagement. Journal of Public Relations Research 31:5-6, pages 176-199.
Read now
Yannick C. Atouba. (2018) Tackling the Turnover Challenge Among IT Workers: Examining the Role of Internal Communication Adequacy, Employee Work Participation, and Organizational Identification. Communication Reports 31:3, pages 174-187.
Read now
Sylvie Guerrero & Olivier Herrbach. (2009) Manager organizational commitment: a question of support or image?. The International Journal of Human Resource Management 20:7, pages 1536-1553.
Read now

Articles from other publishers (78)

Helena Madeira, Amélia Brandão & Jorge Remondes. 2024. Marketing and Smart Technologies. Marketing and Smart Technologies 257 282 .
Ieva Zaumane & Maira Leščevica. (2021) Functional responsibility for internal communication management and its integration in contemporary businesses. International Journal of Organizational Analysis 31:5, pages 1492-1512.
Crossref
Oluyemi Theophilu Adeosun & Waliu Mulero Adegbite. (2023) Evaluating employee engagement drivers in Nigeria's downstream electricity sub-sector. International Journal of Research in Business and Social Science (2147- 4478) 12:7, pages 168-178.
Crossref
Sandra Montalvo-Arroyo, José Manuel de la Torre-Ruiz, María Dolores Vidal-Salazar & Eulogio Cordón-Pozo. (2023) Effects of information on salary satisfaction during the COVID-19 pandemic: an equity-based mediation model. Academia Revista Latinoamericana de Administración 36:3, pages 371-387.
Crossref
Juila J. Nobari, John Davison & Derek Watson. (2023) The “McKie Mastery™ Change Management Model”: a lifeline or a cumbersome weight in aiding UK schools improving standards?. Question(s) de management n° 44:3, pages 167-182.
Crossref
Cao Minh Anh Nguyen & Minh-Tri Ha. (2023) The interplay between internal communication, employee engagement, job satisfaction, and employee loyalty in higher education institutions in Vietnam. Humanities and Social Sciences Communications 10:1.
Crossref
Hassan Imam, Anu Sahi & Mobina Farasat. (2022) The roles of supervisor support, employee engagement and internal communication in performance: a social exchange perspective. Corporate Communications: An International Journal 28:3, pages 489-505.
Crossref
Priya Jindal & Amit Mittal. (2022) Mediating Role of Acculturation on Newcomer Employees Behavior and Performance of Mergers and Acquisitions Process: An Empirical Analysis of Indian Banking Sector. The Open Psychology Journal 15:1.
Crossref
Lucinda Bella-May Sutton, Tanya Le Roux & Lynnette M Fourie. (2022) Internal communication in a diverse and developing world context: Challenges for corporate South Africa. Communicare: Journal for Communication Studies in Africa 41:2, pages 90-102.
Crossref
Afzal Sayed Munna. 2022. Handbook of Research on Promoting an Inclusive Organizational Culture for Entrepreneurial Sustainability. Handbook of Research on Promoting an Inclusive Organizational Culture for Entrepreneurial Sustainability 300 312 .
Audrius Dabrovolskas. (2022) The Role of Communication for Strategic Management in 21st Century. Applied Business: Issues & Solutions 1, pages 17-21.
Crossref
Cecilia Claro, Marilena Ayala de Choriego & Juan Pablo Barros. (2022) Comunicación interna: caracterización y análisis de trabajo realizado por empresas que pertenecen a ranking Great Place to Work Chile. Anagramas Rumbos y Sentidos de la Comunicación 21:41, pages 1-27.
Crossref
Benno Viererbl, Nora Denner & Thomas Koch. (2022) “You don’t meet anybody when walking from the living room to the kitchen”: informal communication during remote work. Journal of Communication Management 26:3, pages 331-348.
Crossref
Thomas Koch & Nora Denner. (2022) Informal communication in organizations: work time wasted at the water-cooler or crucial exchange among co-workers?. Corporate Communications: An International Journal 27:3, pages 494-508.
Crossref
Senelisiwe Mbhele & Estelle De Beer. (2022) Achieving employee engagement through effective internal communication. Communicare: Journal for Communication Sciences in Southern Africa 40:2, pages 153-182.
Crossref
Alev ELÇİ, Zeliha SEÇKİN & Onur DOĞAN. (2022) A Case Study on the Evaluation of WhatsApp Groups Established for Managerial Purposes by AcademiciansYönetsel Amaçla Kurulmuş WhatsApp Gruplarının Akademisyenler Tarafından Değerlendirilmesine Yönelik Bir Durum Çalışması. Selçuk Üniversitesi Sosyal Bilimler Enstitüsü Dergisi:47, pages 93-107.
Crossref
Patrick D. Thelen & Alejandro Formanchuk. (2022) Culture and internal communication in Chile: Linking ethical organizational culture, transparent communication, and employee advocacy. Public Relations Review 48:1, pages 102137.
Crossref
Natalia Yevtushenko & Olena Gudz. (2022) CONSULTING AND INTERNAL COMMUNICATIONS: THEORETICAL AND METHODOLOGICAL ASPECT. Baltic Journal of Economic Studies 8:1, pages 43-54.
Crossref
Vesna Milanović, Andrea Bačulina-Matić & Ana Jurčić. (2022) The impact of green internal communication on employees' satisfaction. Bizinfo Blace 13:2, pages 83-90.
Crossref
Nguyen Phong Nguyen & Emmanuel Mogaji. 2022. Public Sector Marketing Communications Volume I. Public Sector Marketing Communications Volume I 41 68 .
Lea Strottner & Simone Huck-Sandhu. (2022) Mit Herz und Verstand: Rolle der internen Kommunikation für die Etablierung neuer NachhaltigkeitsstrategienImplementing change through internal communication: facilitating sustainability strategies. Sustainability Management Forum | NachhaltigkeitsManagementForum 29:3-4, pages 197-216.
Crossref
Argyro Elisavet Manoli & Ian Richard Hodgkinson. (2021) Exploring internal organisational communication dynamics in the professional football industry. European Journal of Marketing 55:11, pages 2894-2916.
Crossref
Benno Viererbl, Thomas Koch & Nora Denner. (2021) Internal communication torn between employees' and management's expectations: an empirical study of employee magazines. Corporate Communications: An International Journal 26:4, pages 657-674.
Crossref
Malva Daniel Reid, Jyldyz Bekbalaeva, Denise Bedford, Alexeis Garcia-Perez & Dwane JonesMalva Daniel Reid, Jyldyz Bekbalaeva, Denise Bedford, Alexeis Garcia-Perez & Dwane Jones. 2021. Learning Organizations. Learning Organizations 151 156 .
Laura L. Lemon & Matthew S. VanDyke. (2021) Expanding the discussion on internal management of risk communication: A critique of the current risk communication literature. Public Relations Inquiry 10:3, pages 377-394.
Crossref
Darja Kukovec, Borut Milfelner, Matjaž Mulej & Simona Šarotar-Žižek. (2021) Model of Socially Responsible Transfer of Parent Organization Culture to the Subsidiary Organization in a Foreign Cultural Environment Concerning Internal Communication, Stress, and Work Satisfaction. Sustainability 13:14, pages 7927.
Crossref
Laura L. Lemon & Nathan A. Towery. (2021) The case for internal communication: an investigation into consortia forming. Corporate Communications: An International Journal 26:3, pages 541-556.
Crossref
Yannick Atouba. (2021) How does participation impact IT workers' organizational commitment? Examining the mediating roles of internal communication adequacy, burnout and job satisfaction. Leadership & Organization Development Journal 42:4, pages 580-592.
Crossref
Tatiana Ndlovu, Emmanuel S. Quaye & Yvonne K. Saini. (2021) Predicting organisational commitment: The role of line manager communication, employee trust and job satisfaction. South African Journal of Business Management 52:1.
Crossref
Eduardo Espinheira & Fernando Almeida. 2021. Effective Strategies for Communicating Insights in Business. Effective Strategies for Communicating Insights in Business 32 52 .
Andreas Voß & Ulrike Röttger. 2021. Handbuch Mitarbeiterkommunikation. Handbuch Mitarbeiterkommunikation 257 276 .
Aniisu K. Verghese. 2021. Current Trends and Issues in Internal Communication. Current Trends and Issues in Internal Communication 183 199 .
Jyoti Chandwani, Disha Shah & Aarfa Shaikh. 2021. Innovations in Information and Communication Technologies (IICT-2020). Innovations in Information and Communication Technologies (IICT-2020) 15 25 .
Milena Araújo & Sandra Miranda. (2020) Multidisciplinarity in internal communication and the challenges ahead. Corporate Communications: An International Journal 26:1, pages 107-123.
Crossref
Binita Tiwari & Usha Lenka. (2020) Employee engagement: A study of survivors in Indian IT/ITES sector. IIMB Management Review 32:3, pages 249-266.
Crossref
Margaret Mbirua, Dr. Ruth Thinguri & Dr. Reuben K. Kenei. (2020) Influence of headteachers' communication planning practices on Management performance in public primary schools in Thika West sub-county, Kiambu county, Kenya.. International Journal for Innovation Education and Research 8:6, pages 218-229.
Crossref
Andreas Voß & Ulrike Röttger. 2020. Handbuch Mitarbeiterkommunikation. Handbuch Mitarbeiterkommunikation 1 21 .
Payal Mehra & Catherine Nickerson. (2019) Organizational communication and job satisfaction: what role do generational differences play?. International Journal of Organizational Analysis 27:3, pages 524-547.
Crossref
Kelly Hewett & Laura L. Lemon. (2019) A process view of the role of integrated marketing communications during brand crises. Qualitative Market Research: An International Journal 22:3, pages 497-524.
Crossref
Vesna MilanovićM.M. & (Radosavljević) NjegićKatarinaKatarina. (2019) The impact of verbal communication on satisfying employees' social needs and the role of organizational identification. Marketing 50:2, pages 111-123.
Crossref
Vesna Milanović & Tatjana Dragičević-Radičević. (2019) Relationships between communication satisfaction, job satisfaction and job performance: A review of important empirical researches since 1970. CM: Communication and Media 14:46, pages 89-120.
Crossref
Karen Mishra, Aneil K. Mishra & Khaner Walker. 2019. Handbook of Research on Strategic Communication, Leadership, and Conflict Management in Modern Organizations. Handbook of Research on Strategic Communication, Leadership, and Conflict Management in Modern Organizations 445 468 .
Sandra Pereira. (2018) IntroduçãoIntroductory note. Comunicação pública:Vol.13 nº 25.
Crossref
Nor Farah Hanis Zainun, Johanim Johari & Zurina Adnan. (2018) Stressor factors, internal communication and commitment to change among administrative staff in Malaysian public higher-education institutions. On the Horizon 26:4, pages 291-306.
Crossref
Mats Heide & Charlotte Simonsson. 2018. The Handbook of Communication Engagement. The Handbook of Communication Engagement 205 220 .
Natalia García-Carbonell, Fernando Martín-Alcázar & Gonzalo Sanchez-Gardey. (2018) Determinants of building consistent human resources management systems. International Journal of Manpower 39:3, pages 354-377.
Crossref
Thomas Koch, Jana Vogel, Nora Denner & Sarah Encarnacao. (2018) Voice of the management or employee advocate? How editors of employee magazines see their professional role. Corporate Communications: An International Journal 23:1, pages 51-65.
Crossref
Milica Slijepčević, Ana Bovan & Ivana Radojević. (2018) Internal communications as a factor of company's efficiency. Marketing 49:2, pages 124-143.
Crossref
Marlene S. Neill & Hua Jiang. (2017) Functional silos, integration & encroachment in internal communication. Public Relations Review 43:4, pages 850-862.
Crossref
Maria Panayiota Markoulli, Colin I.S.G. Lee, Eliza Byington & Will A. Felps. (2017) Mapping Human Resource Management: Reviewing the field and charting future directions. Human Resource Management Review 27:3, pages 367-396.
Crossref
Mark Verheyden. (2017) Social media and the promise of excellence in internal communication. Journal of Organizational Ethnography 6:1, pages 11-25.
Crossref
Rejhane Zylfijaj & Bujar Pira. (2017) Assessment of Critical Success Factors of TQM Culture in Hospitality Sector in Kosovo. International Journal of Research in Business and Social Science (2147- 4478) 6:1, pages 65-77.
Crossref
Lutz Frühbrodt, Ulrich Föhl, Simone Huck-Sandhu, Juliane Kiesenbauer & Sebastian Keßler. 2017. Technische Innovationen - Medieninnovationen?. Technische Innovationen - Medieninnovationen? 191 245 .
Lin Song, Darline Augustine & Jing Yu Yang. (2016) Environmental uncertainty, prospector strategy, and new venture performance: the moderating role of network capabilities. International Entrepreneurship and Management Journal 12:4, pages 1103-1126.
Crossref
David Michael Biggs, Stephen Swailes & Steven Baker. (2016) The measurement of worker relations: the development of a three-component scale. Leadership & Organization Development Journal 37:1, pages 2-12.
Crossref
Karen E. Mishra, Aneil K. Mishra & Khaner Walker. 2016. Handbook of Research on Effective Communication, Leadership, and Conflict Resolution. Handbook of Research on Effective Communication, Leadership, and Conflict Resolution 311 329 .
Alfonso Siano, Mario Siglioccolo, Carmela Tuccillo & Francesca Conte. 2016. Leadership and Personnel Management. Leadership and Personnel Management 336 364 .
Kathleen Opoku. 2016. Interne Organisationskommunikation. Interne Organisationskommunikation 231 252 .
Nina Poloski Vokic & Maja Vidovic. (2015) Managing internal digital publics: What matters is digital age not digital nativity. Public Relations Review 41:2, pages 232-241.
Crossref
Tanja Sedej & Damijan Mumel. 2015. Handbook of Research on Organizational Transformations through Big Data Analytics. Handbook of Research on Organizational Transformations through Big Data Analytics 146 165 .
Alfonso Siano, Mario Siglioccolo, Carmela Tuccillo & Francesca Conte. 2015. Hospitality, Travel, and Tourism. Hospitality, Travel, and Tourism 1172 1200 .
Apoorva Bharadwaj. (2014) Planning Internal Communication Profile for Organizational Effectiveness. IIM Kozhikode Society & Management Review 3:2, pages 183-192.
Crossref
Jessica Hume & Anné Leonard. (2014) Exploring the strategic potential of internal communication in international non-governmental organisations. Public Relations Review 40:2, pages 294-304.
Crossref
Karen Mishra, Lois Boynton & Aneil Mishra. (2014) Driving Employee Engagement. International Journal of Business Communication 51:2, pages 183-202.
Crossref
Ambika Zutshi, Marina Pogrebnaya & Jan Fermelis. 2014. Handbook of Research on Higher Education in the MENA Region. Handbook of Research on Higher Education in the MENA Region 391 419 .
Karen Mishra, Khaner Walker & Aneil Mishra. 2014. Integrating Social Media into Business Practice, Applications, Management, and Models. Integrating Social Media into Business Practice, Applications, Management, and Models 146 161 .
Alfonso Siano, Mario Siglioccolo, Carmela Tuccillo & Francesca Conte. 2014. Handbook of Research on Management of Cultural Products. Handbook of Research on Management of Cultural Products 151 179 .
Andreas Voß & Ulrike Röttger. 2014. Handbuch Unternehmenskommunikation. Handbuch Unternehmenskommunikation 1141 1159 .
Gültekin Altuntaş, Fatih Semerciöz & Aral Noyan. (2013) Linking Competitive Rivalry to Internal Communication in Private Healthcare Organizations. Procedia - Social and Behavioral Sciences 99, pages 809-817.
Crossref
Tanja Sedej & Gorazd Justinek. 2013. Social Media in Human Resources Management. Social Media in Human Resources Management 83 95 .
Neha Sharma & T.J. Kamalanabhan. (2012) Internal corporate communication and its impact on internal branding. Corporate Communications: An International Journal 17:3, pages 300-322.
Crossref
Rebecca Shute, Gavin Davies, Shaun Clee, Tim Coupland, Jane Melton & Kirsty Forsyth. (2012) Inclusive communication: a tool for service innovation. British Journal of Healthcare Management 18:1, pages 19-26.
Crossref
E.D. Nakpodia a. (2011) The Problems of Information and Communication Technology on Personnel Development in Nigerian Tertiary Institutions. Journal of Mobile Communication 5:3, pages 37-40.
Crossref
윤각, 강성주 & 조재수. (2010) The Effect of Internal Marketing Factors on Employees’ Job Satisfaction. Journal of Public Relations 14:2, pages 82-114.
Crossref
Mary Welch & Paul R. Jackson. (2007) Rethinking internal communication: a stakeholder approach. Corporate Communications: An International Journal 12:2, pages 177-198.
Crossref
Karim Mignonac, Olivier Herrbach & Sylvie Guerrero. (2006) The interactive effects of perceived external prestige and need for organizational identification on turnover intentions. Journal of Vocational Behavior 69:3, pages 477-493.
Crossref
Aniisu Verghese. (2015) Internal Communication: Practices and Implications Practitionerss Perspectives. SSRN Electronic Journal.
Crossref
Lucio Biggiero. (2008) A Typology of Media Users in a Multinational Corporation. SSRN Electronic Journal.
Crossref

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Order Reprints Request Corporate Permissions

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

Request Academic Permissions

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.

Related research

People also read lists articles that other readers of this article have read.

Recommended articles lists articles that we recommend and is powered by our AI driven recommendation engine.

Cited by lists all citing articles based on Crossref citations.
Articles with the Crossref icon will open in a new tab.