Citations (42)
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Margaret L. Sheng & Abu Amar Fauzi. (2022) Responding to a disruptive health crisis for higher education institutions: service quality and perceived safety effects on student satisfaction. Journal of Marketing for Higher Education 0:0, pages 1-23.
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Ming Cheng, John Taylor, James Williams & Kang Tong. (2016) Student satisfaction and perceptions of quality: testing the linkages for PhD students. Higher Education Research & Development 35:6, pages 1153-1166.
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Lee Harvey & James Williams. (2010) Fifteen Years of Quality in Higher Education (Part Two). Quality in Higher Education 16:2, pages 81-113.
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Debbie Clewes. (2003) A Student-centred Conceptual Model of Service Quality in Higher Education. Quality in Higher Education 9:1, pages 69-85.
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Laurie Lomas. (2002) Does the Development of Mass Education Necessarily Mean the End of Quality?. Quality in Higher Education 8:1, pages 71-79.
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Jeroen Huisman, JorunnD. Norgård, J⊘rgen
Gulddahl Rasmussen & Bj⊘rn Stensaker. (2002) ‘Alternative’ universities revisited: A study of the distinctiveness of universities established in the spirit of 1968. Tertiary Education and Management 8:4, pages 315-332.
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Kasturi Narasimhan. (2001) Improving the Climate of Teaching Sessions: The use of evaluations by students and instructors. Quality in Higher Education 7:3, pages 179-190.
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Bj⊘rn Stensaker. (1999) User Surveys in External Assessments: problems and prospects. Quality in Higher Education 5:3, pages 255-264.
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Rose
Yanhong Li & Mike Kaye. (1999) Measuring Service Quality in the Context of Teaching: A Study on the Longitudinal Nature of Students’ Expectations and Perceptions. Innovations in Education and Training International 36:2, pages 145-154.
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Rose
Yanhong Li & Mike Kaye. (1998) A Case Study for Comparing Two Service Quality Measurement Approaches in the Context of Teaching in Higher Education. Quality in Higher Education 4:2, pages 103-113.
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Articles from other publishers (32)
Yang Yang & Jianqiao Cai. (2022) Profiles of PhD students’ satisfaction and their relationships with demographic characteristics and academic career enthusiasm. Frontiers in Psychology 13.
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Ujjal Mukherjee, Harold Andrew Patrick, Sharieff M. H.Praveen Gujjar. 2022. Handbook of Research on Education Institutions, Skills, and Jobs in the Digital Era. Handbook of Research on Education Institutions, Skills, and Jobs in the Digital Era
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Gyan Prakash. (2020) QoS in higher education institutions: the concept, a literature review and future directions. The TQM Journal 33:6, pages 1245-1262.
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Annamdevula Subrahmanyam & Bellamkonda Raja Shekhar. (2017) Where do you find loyalty in the contemporary university scene?. Journal of Applied Research in Higher Education 9:3, pages 378-393.
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Annamdevula Subrahmanyam. (2017) Relationship between service quality, satisfaction, motivation and loyalty. Quality Assurance in Education 25:2, pages 171-188.
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Subrahmanyam Annamdevula & Raja Shekhar Bellamkonda. (2016) Effect of student perceived service quality on student satisfaction, loyalty and motivation in Indian universities. Journal of Modelling in Management 11:2, pages 488-517.
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Mariusz Panczyk, Jarosława Belowska, Aleksander Zarzeka & Joanna Gotlib. (2015) Ocena osiąganych efektów kształcenia przez studentów kierunku Położnictwo na studiach niestacjonarnych II stopnia. Pielegniarstwo XXI wieku / Nursing in the 21st Century 14:52.
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James Williams & Lee Harvey. 2015. The Palgrave International Handbook of Higher Education Policy and Governance. The Palgrave International Handbook of Higher Education Policy and Governance
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Dennis C.S. Law. (2013) Initial assessment of two questionnaires for measuring service quality in the Hong Kong post‐secondary education context. Quality Assurance in Education 21:3, pages 231-246.
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Maria Teodora Farias Traldi & Gisela Demo. (2012) Comprometimento, bem-estar e satisfação dos professores de administração de uma universidade federal. REAd. Revista Eletrônica de Administração (Porto Alegre) 18:2, pages 290-316.
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Nathalie Younès & Marc Romainville. (2014) Les transformations actuelles de l’EEE. Mesure et évaluation en éducation 35:3, pages 175-199.
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Lee Harvey. 2011. Student Feedback. Student Feedback
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Dennis Chung Sea Law. (2010) Quality assurance in post‐secondary education: the student experience. Quality Assurance in Education 18:4, pages 250-270.
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Johan de Jager & Gbolahan Gbadamosi. (2009) Specific remedy for specific problem: measuring service quality in South African higher education. Higher Education 60:3, pages 251-267.
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Bernd Helmig, Sarah Bürgisser, Hans Lichtsteiner & Katharina Spraul. (2010) On the relevance of accreditations of executive MBA programs—the perception of the customers. International Review on Public and Nonprofit Marketing 7:1, pages 37-55.
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Josep Gallifa & Pere Batallé. (2010) Student perceptions of service quality in a multi‐campus higher education system in Spain. Quality Assurance in Education 18:2, pages 156-170.
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Maria Pinto, Viviana Fernández-Marcial & Carmen Gómez-Camarero. (2010) The Impact of Information Behavior in Academic Library Service Quality: A Case Study of the Science and Technology Area in Spain. The Journal of Academic Librarianship 36:1, pages 70-78.
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Suleyman M. Yildiz & Ali Kara. (2009) The PESPERF scale. Quality Assurance in Education 17:4, pages 393-415.
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Laurie Lomas. (2004) Embedding quality: the challenges for higher education. Quality Assurance in Education 12:4, pages 157-165.
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C. Fuchs, A. Wilcock & M. Aung. (2006) Application of Gap Analysis to Education: A Case Study of the Food Safety and Quality Assurance Program at the University of Guelph. Journal of Food Science Education 3:3, pages 33-40.
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Stefanie Schwarz & Don F. Westerheijden. 2004. Accreditation and Evaluation in the European Higher Education Area. Accreditation and Evaluation in the European Higher Education Area
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Jennifer Rowley. (2003) Designing student feedback questionnaires. Quality Assurance in Education 11:3, pages 142-149.
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Håkan Wiklund, Bengt Klefsjö, Pia Sandvik Wiklund & Bo Edvardsson. (2003) Innovation and TQM in Swedish higher education institutions – possibilities and pitfalls. The TQM Magazine 15:2, pages 99-107.
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Arm…nio Regoxs. (2016) Citizenship Behaviours of University Teachers. Active Learning in Higher Education 4:1, pages 8-23.
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Arménio Rego. (2002) Comprometimento afectivo dos membros organizacionais: o papel das percepções de justiça. Revista de Administração Contemporânea 6:2, pages 209-241.
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Robert Sproule. (2002) The underdetermination of instructor performance by data from the student evaluation of teaching. Economics of Education Review 21:3, pages 287-294.
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Rego Arménio. (2001) Eficácia Comunicacional na Docência Universitária: A Perspectiva de Estudantes e Professores. Psicologia: Teoria e Pesquisa 17:3, pages 275-284.
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Arménio Rego. (2001) Percepções de justiça: estudos de dimensionalização com professores do ensino superior. Psicologia: Teoria e Pesquisa 17:2, pages 119-131.
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Arménio Rego. (2001) O bom cidadão docente universitário na senda da qualidade no ensino superior. Educação & Sociedade 22:75, pages 174-199.
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Pia Sandvik Wiklund & Håkan Wiklund. (1999) Student focused design and improvement of university courses. Managing Service Quality: An International Journal 9:6, pages 434-443.
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Bruce Macfarlane & Laurie Lomas. (1999) Stakeholder conceptions of quality in single company management education. Quality Assurance in Education 7:2, pages 77-84.
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Bøje Larsen & Tord Häversjö. (1999) ISO 9000 quality assurance in an extreme situation: quality management in a home for multi‐handicapped. Managing Service Quality: An International Journal 9:1, pages 23-31.
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