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Tertiary Education and Management Volume 3, 1997 - Issue 2
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Original Articles

The elusive quarry: Total quality in higher education

Mantz Yorke Director of the Centre for Higher Education Development, Liverpool John Moores University, 10 Rodney Street, Liverpool, L1 2TE Phone: 00 44 151 231 3190 Fax: 00 44 151 231 3190 E-mail: [email protected]
Pages 145-156 | Published online: 20 Jan 2010

Citations (13)

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Read on this site (6)

Hakan Karatas, Bulent Alci, Aydin Balyer & Mehtap Bademcioglu. (2016) An Examination of Students’ Perceptions of Service Quality Dimensions in Higher Education. The Anthropologist 24:1, pages 389-398.
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Mantz Yorke. (2000) Developing a quality culture in higher education. Tertiary Education and Management 6:1, pages 19-36.
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Mantz Yorke. (1999) Benchmarking academic standards in the UK. Tertiary Education and Management 5:1, pages 81-96.
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Mantz Yorke. (1998) Performance Indicators Relating to Student Development: can they be trusted?. Quality in Higher Education 4:1, pages 45-61.
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George Gordon. (1998) Approaches to effective internal processes to quality management: An initial analysis. Tertiary Education and Management 4:4, pages 295-301.
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Mantz Yorke. (1998) The Management of Assessment in Higher Education. Assessment & Evaluation in Higher Education 23:2, pages 101-116.
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Articles from other publishers (7)

Gitachari Srikanthan & John F. Dalrymple. (2007) A conceptual overview of a holistic model for quality in higher education. International Journal of Educational Management 21:3, pages 173-193.
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G. Srikanthan & John Dalrymple. (2004) A synthesis of a quality management model for education in universities. International Journal of Educational Management 18:4, pages 266-279.
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G. Srikanthan & John Dalrymple. (2003) Developing alternative perspectives for quality in higher education. International Journal of Educational Management 17:3, pages 126-136.
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Mantz Yorke. (2002) Subject benchmarking and the assessment of student learning. Quality Assurance in Education 10:3, pages 155-171.
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Mantz Yorke. (1999) Assuring quality and standards in globalised higher education. Quality Assurance in Education 7:1, pages 14-24.
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Mantz Yorke. (1997) This way QA?. Quality Assurance in Education 5:2, pages 97-100.
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Aidan Kenny. (2006) Quality, Evaluation: Policy, Theory and Practice in the Education Sector. SSRN Electronic Journal.
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