Citations (70)
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Shazia Nauman, Sania Zahra Malik & Farida Saleem. (2023) The slippery slope effect of patient incivility: unleashing the roles of surface acting and receiving help in employees’ unethical behavior and organizational citizenship behavior. The International Journal of Human Resource Management 34:18, pages 3491-3519.
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Anna Kaminska & Devin G. Ray. (2023) Interpersonal memory failure in the workplace: The effect of memory and hierarchy on employee’s affective commitment. The Journal of Social Psychology 0:0, pages 1-18.
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Yu Wang, Tao Wang & Chenglin Gui. (2022) A meta-analysis of customer uncivil behaviors in hospitality research. Journal of Hospitality Marketing & Management 31:3, pages 265-289.
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Ahmed Mohammed Sayed Mostafa. (2022) Customer Incivility, Work Engagement and Service-Oriented Citizenship Behaviours: Does Servant Leadership Make a Difference?. Human Performance 35:1, pages 31-47.
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Susanne Scheibe. (2021) Employee age moderates within-person associations of daily negative work events with emotion regulation, attention, and well-being. European Journal of Work and Organizational Psychology 30:6, pages 872-886.
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Su Kyung (Irene) Kim, Yujie Zhan, Xiaoxiao Hu & Xiang Yao. (2021) Effects of Customer Entitlement on Employee Emotion Regulation, Conceding Service Behaviour, and Burnout: The Moderating Role of Customer Sovereignty Belief. European Journal of Work and Organizational Psychology 30:1, pages 23-39.
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Valentina Sommovigo, Ilaria Setti, Deirdre O’ Shea & Piergiorgio Argentero. (2020) Investigating employees’ emotional and cognitive reactions to customer mistreatment: an experimental study. European Journal of Work and Organizational Psychology 29:5, pages 707-727.
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Isabelle Harrison, Ceri T. Trevethan, Flawia Pasciak & Amy Irwin. (2020) Part and Parcel: A Qualitative Interview Study Examining the Experience of Client Rudeness by Mental Health Workers. Issues in Mental Health Nursing 41:2, pages 122-131.
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Phillip M. Jolly, Timothy T. Self & Susan E. Gordon. (2020) Attracting hospitality recruits: the benefit of benefits. Journal of Human Resources in Hospitality & Tourism 19:1, pages 1-22.
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A. Irwin & A. M. H. Cederblad. (2019) Faculty experience of rudeness in Scottish higher education: dealing with rudeness from students and colleagues.. Journal of Further and Higher Education 43:5, pages 658-673.
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Shu-Chen Chen. (2018) The relationships between multifoci workplace aggression and work–family conflict. The International Journal of Human Resource Management 29:9, pages 1537-1564.
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Rajashi Ghosh. (2017) Workplace Incivility in Asia- How do we take a Socio-Cultural Perspective?. Human Resource Development International 20:4, pages 263-267.
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Articles from other publishers (58)
Cheng-Chen Lin, Szu-Chi Lu, Fong-Yi Lai & Hsiao-Ling Chen. (2023) The role of coworker exchange in the relationship between coworker incivility and employees' behaviors: the moderating effect of servant leadership. Journal of Managerial Psychology 38:8, pages 624-642.
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Kwesi Amponsah-Tawiah, Nana Kojo Ayimadu Baafi & Jusice Mensah. (2023) Co-worker incivility and employee engagement among Ghanaian bank workers: does emotional intelligence matter?. African Journal of Economic and Management Studies 14:3, pages 490-503.
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Markus Groth, Uta K. Bindl, Karyn Wang & Gerben A. van Kleef. (2023) How social roles shape interpersonal affect regulation at work. Organizational Psychology Review.
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Farrukh Shahzad, Shahab Ali, Iftikhar Hussain, Li Sun, Chunlei Wang & Fayyaz Ahmad. (2023) The Impact of Customer Incivility and Its Consequences on Hotel Employees: Mediating Role of Employees’ Emotional Exhaustion. Sustainability 15:21, pages 15211.
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Ji-Hae Lee. (2023) The Relationship between Customer Incivility, Caddie’s Emotional Exhaustion and Service Sabotage. Journal of Korean Association of Physical Education and Sport for Girls and Women 37:3, pages 1-17.
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Mahima Saxena. (2023) Workplace Incivility in STEM Organizations: A Typology of STEM Incivility and Affective Consequences for Women Employees. Journal of Business Ethics.
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Franziska Emmerling, Claudia Peus & Jill Lobbestael. (2023) The hot and the cold in destructive leadership: Modeling the role of arousal in explaining leader antecedents and follower consequences of abusive supervision versus exploitative leadership. Organizational Psychology Review 13:3, pages 237-278.
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Xixi Gu, Cong Liu, Jie Ma & Chenguang Du. (2023) Supervisor Ostracism and Employees’ Emotional Labor: The Moderating Effect of Interpersonal Harmony. Journal of Business and Psychology.
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Izuchukwu L. G. Ndukaihe, Chisom E. Ogbonnaya, Nwadiogo C. Arinze & Fabian O. Ugwu. (2023) Do Emotional Intelligence and Academic Persistence Mitigate the Relationship Between Lecturer-Initiated Incivility and Emotional Exhaustion?. Journal of College Student Retention: Research, Theory & Practice, pages 152102512311780.
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Fabian O Ugwu, Ike E Onyishi, Lawrence E Ugwu, Jens Mazei, Joy Ugwu, Josephine M Uwouku & Kwasedoo M Ngbea. (2022) Supervisor and customer incivility as moderators of the relationship between job insecurity and work engagement: Evidence from a new context. Economic and Industrial Democracy 44:2, pages 504-525.
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Muhammad Ali Raza, Muhammad Imran, Joanna Rosak-Szyrocka, László Vasa & Noor Ul Hadi. (2023) Organizational Change and Workplace Incivility: Mediated by Stress, Moderated by Emotional Exhaustion. International Journal of Environmental Research and Public Health 20:3, pages 2008.
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Viola Horváth & Zsófia Kenesei. (2023) Employee experience journey mapping: a new approach to attracting talent in the tourism sector in the shadows of covid-19. Tourism and hospitality management 29:2, pages 207-217.
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Ali Doğantekin, Erhan Boğan & Bekir Bora Dedeoğlu. (2023) The effect of customer incivility on employees' work effort and intention to quit: Mediating role of job satisfaction. Tourism Management Perspectives 45, pages 101071.
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Nathan Nguyen & Théo Besson. (2021) I do not want to smile! A response to customer mistreatment. Current Psychology 42:1, pages 317-326.
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Fabian Onyekachi Ugwu, Ernest Ike Onyishi, Okechukwu O. Anozie & Lawrence Ejike Ugwu. (2021) Customer incivility and employee work engagement in the hospitality industry: roles of supervisor positive gossip and workplace friendship prevalence. Journal of Hospitality and Tourism Insights 5:3, pages 515-534.
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Yucheng Zhang, Zhongwei Hou, Xingxing Zhou, Yumeng Yue, Siqi Liu, XiaoXiao Jiang & Ling Li. (2021) Abusive supervision: a content analysis of theory and methodology. Chinese Management Studies 16:3, pages 509-550.
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Viola Horváth & Zsófia Kenesei. (2022) Munkavállalói élmény tervezése: új megközelítés a turizmusban a tehetségek bevonzására a Covid19 árnyékában. Turizmus Bulletin 22:1, pages 47-57.
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Amy Irwin, Dionne Hall & Hannah Ellis. (2021) Ruminating on rudeness: Exploring veterinarians’ experiences of client incivility. Veterinary Record 190:4.
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Mladenka Đurović & Aleksandar Božić. (2022) Attributes of service quality: A report from Belgrade restaurants. Menadzment u hotelijerstvu i turizmu 10:2, pages 105-119.
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Jiuming Chen, Haiying Kang, Ying Wang & Mingjian Zhou. (2021) Thwarted psychological needs: the negative impact of customer mistreatment on service employees and the moderating role of empowerment HRM practices. Personnel Review 50:7/8, pages 1566-1581.
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Hong Zhu, Yijing Lyu & Yijiao Ye. (2019) The impact of customer incivility on employees’ family undermining: a conservation of resources perspective. Asia Pacific Journal of Management 38:3, pages 1061-1083.
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Steven W. Bayighomog, Oluwatobi A. Ogunmokun, Juliet E. Ikhide, Cem Tanova & Elham Anasori. (2021) How and when mindfulness inhibits emotional exhaustion: a moderated mediation model. Current Psychology.
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Uju V. Alola, Turgay Avcı & Ali Öztüren. (2020) The nexus of workplace incivility and emotional exhaustion in hotel industry. Journal of Public Affairs 21:3.
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Kelly Schwind Wilson, Catherine E. Kleshinski & Fadel K. Matta. (2020) You get me: Examining the implications of couples’ depersonalization agreement for employee recovery. Personnel Psychology 74:2, pages 265-293.
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Hsi-Tien Chen, Chih-Hung Wang & I-Tung Shih. (2021) Are frontline employees punching bags? The relationship between interpersonal workplace incivility and employee incivility toward customers. Journal of Hospitality and Tourism Management 47, pages 377-388.
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Nathan Nguyen & Florence Stinglhamber. (2018) Emotional labor and core self-evaluations as mediators between organizational dehumanization and job satisfaction. Current Psychology 40:2, pages 831-839.
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Dorota Daniela Szczygiel & Róz·a Bazińska. (2021) Emotional Intelligence Mitigates the Effects of Customer Incivility on Surface Acting and Exhaustion in Service Occupations: A Moderated Mediation Model. Frontiers in Psychology 11.
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Emily A. Vargas, Ramaswami Mahalingam & Riley A. Marshall. (2021) Witnessed Incivility and Perceptions of Patients and Visitors in Hospitals. Journal of Patient Experience 8, pages 237437352110280.
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Uju Violet Alola, Olusegun A. Olugbade, Turgay Avci & Ali Öztüren. (2019) Customer incivility and employees' outcomes in the hotel: Testing the mediating role of emotional exhaustion. Tourism Management Perspectives 29, pages 9-17.
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Hui Zhang, Zhiqing E. Zhou, Yan Zhan, Chengbin Liu & Li Zhang. (2018) Surface Acting, Emotional Exhaustion, and Employee Sabotage to Customers: Moderating Roles of Quality of Social Exchanges. Frontiers in Psychology 9.
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Geir Thompson, Robert Buch & Lars Glasø. (2018) Low-quality LMX relationships, leader incivility, and follower responses. Journal of General Management 44:1, pages 17-26.
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Uju Alola, Turgay Avci & Ali Ozturen. (2018) Organization Sustainability through Human Resource Capital: The Impacts of Supervisor Incivility and Self-Efficacy. Sustainability 10:8, pages 2610.
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Ashley E. Nixon, Valentina Bruk-Lee & Paul E. Spector. (2017) Grin and Bear It?: Employees' Use of Surface Acting During Co-worker Conflict. Stress and Health 33:2, pages 129-142.
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Meehee Cho, Mark A. Bonn, Su Jin Han & Kyung Hee Lee. (2016) Workplace incivility and its effect upon restaurant frontline service employee emotions and service performance. International Journal of Contemporary Hospitality Management 28:12, pages 2888-2912.
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Yujie Zhan, Mo Wang & Junqi Shi. (2015) Interpersonal Process of Emotional Labor: The Role of Negative and Positive Customer Treatment. Personnel Psychology 69:3, pages 525-557.
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Gabriele Giorgi, Milda Perminienė, Francesco Montani, Javier Fiz-Perez, Nicola Mucci & Giulio Arcangeli. (2016) Detrimental Effects of Workplace Bullying: Impediment of Self-Management Competence via Psychological Distress. Frontiers in Psychology 7.
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