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European Journal of Work and Organizational Psychology Volume 27, 2018 - Issue 2
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Original Articles

Survey feedback improves service quality perceptions among employees of an NGO: an organizational-level positive intervention

Ingrid MolanFaculty of Psychology, IDOCAL, University of Valencia, SpainView further author information
,
Vicente Martínez-TurFaculty of Psychology, IDOCAL, University of Valencia, SpainCorrespondence[email protected]
View further author information
,
Vicente PeñarrojaDepartment of Social Psychology, Faculty of Psychology, Autonomous University of Barcelona, Bellaterra, SpainView further author information
,
Carolina MolinerFaculty of Psychology, IDOCAL, University of Valencia, SpainView further author information
&
Esther GraciaFaculty of Psychology, IDOCAL, University of Valencia, SpainORCID Iconhttp://orcid.org/0000-0002-1354-4061View further author information
ORCID Icon
Pages 235-246 | Received 10 Apr 2017, Accepted 15 Dec 2017, Published online: 28 Dec 2017

Citations (2)

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Read on this site (1)

Vicente Martínez-Tur, Yolanda Estreder, Inés Tomás, José Ramos & Oto Luque. (2023) Interaction between functional and relational service quality: hierarchy vs. compensation. The Service Industries Journal 43:1-2, pages 85-103.
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Articles from other publishers (1)

Luminița Pătraș, Vicente Martínez-Tur, Yolanda Estreder, Esther Gracia, Carolina Moliner & José María Peiró. (2018) Organizational performance focused on users’ quality of life: The role of service climate and “contribution-to-others” wellbeing beliefs. Research in Developmental Disabilities 77, pages 114-123.
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