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European Journal of Work and Organizational Psychology Volume 29, 2020 - Issue 6
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Research Article

Can listening training empower service employees? The mediating roles of anxiety and perspective-taking

Guy ItzchakovFaculty of Social Welfare and Health Sciences, University of Haifa, Haifa, IsraelCorrespondence[email protected]
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Pages 938-952 | Received 03 Oct 2019, Accepted 27 May 2020, Published online: 08 Jun 2020

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Chien-Chih Kuo, Kirk Chang & Sheng Cheng. (2022) CAN MANAGER’S LISTENING BEHAVIOR BENEFIT EMPLOYEES? POWER DISTANCE MAY HAVE THE ANSWER. International Journal of Listening 0:0, pages 1-15.
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Articles from other publishers (19)

Erik Santoro & Hazel Rose Markus. (2023) Listening to bridge societal divides. Current Opinion in Psychology 54, pages 101696.
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Eli Vinokur, Avinoam Yomtovian, Guy Itzchakov, Marva Shalev Marom & Liat Baron. (2023) Social-Based Learning and Leadership (SBL): Theory Development and a Qualitative Case Study. Sustainability 15:22, pages 15800.
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Kenneth G. DeMarree, Ya-Hui Chang, Taylor Lee & Angelia Venezia. (2023) Listening and attitude change. Current Opinion in Psychology 53, pages 101641.
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Laura Janusik. (2023) Listening training in organizations. Current Opinion in Psychology 52, pages 101631.
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Allison K. Farrell, A. Lea Stimpel, Sarah C.E. Stanton & Richard B. Slatcher. (2023) Relationship quality and physical health: Responsiveness as an active ingredient predicting health across the lifespan. Current Opinion in Psychology 52, pages 101628.
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Harry T. Reis & Guy Itzchakov. (2023) “Do you hear me?”: Understanding the interplay of listening and perceived partner responsiveness. Current Opinion in Psychology 52, pages 101615.
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William P. Eveland, Christina M. Henry & Osei Appiah. (2023) The implications of listening during political conversations for democracy. Current Opinion in Psychology 52, pages 101595.
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Avraham N. Kluger, Michal Lehmann, Herman Aguinis, Guy Itzchakov, Galit Gordoni, Jetmir Zyberaj & Cafer Bakaç. (2023) A Meta-analytic Systematic Review and Theory of the Effects of Perceived Listening on Work Outcomes. Journal of Business and Psychology.
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Guy Itzchakov, Netta Weinstein & Arik Cheshin. (2022) Learning to listen: Downstream effects of listening training on employees' relatedness, burnout, and turnover intentions. Human Resource Management 62:4, pages 565-580.
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Einat Lavee & Guy Itzchakov. (2021) Good listening: A key element in establishing quality in qualitative research. Qualitative Research 23:3, pages 614-631.
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Kyle E. Brink & Robert D. Costigan. (2023) Development of listening competence in business education. Current Opinion in Psychology 50, pages 101581.
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Guy Itzchakov, Netta Weinstein, Eli Vinokur & Avinoam Yomtovian. (2022) Communicating for workplace connection: A longitudinal study of the outcomes of listening training on teachers' autonomy, psychological safety, and relational climate. Psychology in the Schools 60:4, pages 1279-1298.
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Roy Rave, Guy Itzchakov, Netta Weinstein & Harry T. Reis. (2022) How to get through hard times: Principals' listening buffers teachers' stress on turnover intention and promotes organizational citizenship behavior. Current Psychology.
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Jeffrey Yip & Colin M. Fisher. (2022) Listening in Organizations: A Synthesis and Future Agenda. Academy of Management Annals 16:2, pages 657-679.
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Guy Itzchakov, Justin B. Keeler, Walter J. Sowden, Walter Slipetz & Kent S. Faught. (2022) Avoiding harm, benefits of interpersonal listening, and social equilibrium adjustment: An applied psychology approach to side effects of organizational interventions. Industrial and Organizational Psychology 15:1, pages 117-121.
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Netta Weinstein, Guy Itzchakov & Nicole Legate. (2022) The motivational value of listening during intimate and difficult conversations. Social and Personality Psychology Compass 16:2.
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Avraham N. KlugerGuy Itzchakov. (2022) The Power of Listening at Work. Annual Review of Organizational Psychology and Organizational Behavior 9:1, pages 121-146.
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Guy Itzchakov, Harry T. Reis & Netta Weinstein. (2021) How to foster perceived partner responsiveness: High‐quality listening is key. Social and Personality Psychology Compass 16:1.
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Farida Saleem, Muhammad Imran Malik, Saiqa Saddiqa Qureshi, Muhammad Faisal Farid & Sabeen Qamar. (2021) Technostress and Employee Performance Nexus During COVID-19: Training and Creative Self-Efficacy as Moderators. Frontiers in Psychology 12.
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