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Journal of Higher Education Policy and Management Volume 23, 2001 - Issue 2
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Original Articles

Grievance Handling in Australian Universities: The case of the university ombudsman and the dean of students

Anita Stuhmcke
Pages 181-189 | Published online: 03 Aug 2010

Citations (5)

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Read on this site (3)

Glyn Jones. (2006) ‘I wish to register a complaint’: the growing complaints culture in higher education. Perspectives: Policy and Practice in Higher Education 10:3, pages 69-73.
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Patty Kamvounias & Sally Varnham. (2006) In-house or in court? Legal challenges to university decisions. Education and the Law 18:1, pages 1-17.
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Hilary Astor. (2005) Improving Dispute Resolution in Australian Universities: Options for the future. Journal of Higher Education Policy and Management 27:1, pages 49-59.
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Articles from other publishers (2)

Metin KAYA. (2019) Eğitim kurumlarında şikâyet yönetimi: Ombudsmanlık raporlarının incelenmesiComplaint management in educational institutions: Examination of the reports of ombudsman institution. Kocaeli Üniversitesi Eğitim Dergisi 2:1, pages 1-12.
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Rosalind Latiner Raby. (2002) Comparative and International Education: A Bibliography(2001). Comparative Education Review 46:3, pages 364-405.
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