Citations (6)
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Moritz Classen & Thomas Friedli. (2021) ‘It’s not like we can charge for everything’: revenue models to capture value from smart services in Pacific Asia. Asia Pacific Business Review 27:3, pages 405-430.
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Julia M Hush, Haejung Lee, Vivian Yung, Roger Adams, Martin Mackey, Benedict M Wand, Roger Nelson & Paul Beattie. (2013) Intercultural comparison of patient satisfaction with physiotherapy care in Australia and Korea: an exploratory factor analysis. Journal of Manual & Manipulative Therapy 21:2, pages 103-112.
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Articles from other publishers (4)
Thiago Eliandro de Oliveira Gomes, Vitor Rodrigues Almada, Darlen de Oliveira Almirão & Émerson Oliveira Rizzatti. (2023) Marketing de relacionamento e retenção de clientes: um estudo sobre aspectos influenciadores na fidelização dos clientes no comércio varejista. Revista de Gestão e Secretariado (Management and Administrative Professional Review) 14:5, pages 7501-7523.
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Sujin Yang & Yun Jung Lee. (2017) Are the factors affecting satisfaction and actual purchase the same? Comparisons between unplanned and planned purchase. Journal of Fashion Marketing and Management 21:2, pages 172-186.
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Prabha Ramseook-Munhurrun. (2016) A critical incident technique investigation of customers’ waiting experiences in service encounters. Journal of Service Theory and Practice 26:3.
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Vickram Sahai, Arvind Kumar Jain & P.C. Bahuguna. (2014) Bridging the gap – interpersonal communication orientation to improving customer service. Industrial and Commercial Training 46:4, pages 209-219.
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