Citations (42)
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Olga Polyakova & Girish Ramchandani. (2023) Perceived service quality among regular users of gyms in public sports centres in the UK. Managing Sport and Leisure 28:1, pages 35-54.
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Girish Ramchandani, Simon Shibli & Shia Ping Kung. (2018) The performance of local authority sports facilities in England during a period of recession and austerity. International Journal of Sport Policy and Politics 10:1, pages 95-111.
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Anastasios Zopiatis, Antonis L. Theocharous, Panayiotis Constanti & Lambros Tjiapouras. (2017) Quality, Satisfaction and Customers’ Future Intention: The Case of Hotels’ Fitness Centers in Cyprus. Journal of Quality Assurance in Hospitality & Tourism 18:1, pages 1-24.
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Derek Ong Lai Teik. (2015) Enhancing the experience of needs satisfaction through service engagement: A case of commercial fitness centers in Malaysia. Journal of Global Scholars of Marketing Science 25:2, pages 109-121.
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Arvind Kumar Saraswati. (2015) Service Gap Analysis Between Consumers’ Expectations and Experiences: An Empirical Study of the Ethnic Food Joints of Old Delhi (India). Journal of Foodservice Business Research 18:2, pages 132-145.
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Efi Tsitskari, Shayne Quick & Anastasia Tsakiraki. (2014) Measuring Exercise Involvement Among Fitness Centers’ Members: Is It Related With Their Satisfaction?. Services Marketing Quarterly 35:4, pages 372-389.
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Shia Ping Kung & Peter Taylor. (2014) The use of public sports facilities by the disabled in England. Sport Management Review 17:1, pages 8-22.
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Kostas Alexandris, Stella Douka & Panagiota Balaska. (2012) Involvement with active leisure participation: does service quality have a role?. Managing Leisure 17:1, pages 54-66.
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Girish Ramchandani & Peter Taylor. (2011) Quality Management Awards and Sports Facilities' Performance. Local Government Studies 37:2, pages 121-143.
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Ebi Marandi & John Harris. (2010) The impact of perceived service provider empathy on customer loyalty: some observations from the health and fitness sector. Managing Leisure 15:3, pages 214-227.
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Yi-De Liu, Peter Taylor & Simon Shibli. (2008) Utilizing importance data to identify customer segments for English public sport facilities. Managing Leisure 13:3-4, pages 189-206.
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Eric Macintosh & Alison Doherty. (2007) Reframing the service environment in the fitness industry. Managing Leisure 12:4, pages 273-289.
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Eric MacIntosh & Alison Doherty. (2007) Extending the Scope of Organisational Culture: The External Perception of an Internal Phenomenon. Sport Management Review 10:1, pages 45-64.
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Guillaume Bodet. (2006) Investigating Customer Satisfaction in a Health Club Context by an Application of the Tetraclasse Model. European Sport Management Quarterly 6:2, pages 149-165.
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Leigh Robinson. (2006) Customer Expectations of Sport Organisations. European Sport Management Quarterly 6:1, pages 67-84.
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Kelly Suh, Sunita Barker, Shane Pegg & Jay Kandampully. (2005) Service Recovery Readiness in Australian Hospitality and Leisure Operations. Journal of Quality Assurance in Hospitality & Tourism 6:1-2, pages 43-64.
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Angela
M Benson & Steven Henderson. (2005) Strategic characteristics of sport and recreation provision: an application of SPACE analysis. Managing Leisure 10:4, pages 251-267.
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Peter Sifkus, Gary Howat & Gary Crilley. (2005) Service Quality Attributes Specific to the Performance of Officials (umpires and referees) at an Australian Recreation Center. World Leisure Journal 47:1, pages 52-64.
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Konstantinos Alexandris, Panagiotis Zahariadis, Charalambos Tsorbatzoudis & George Grouios. (2004) An empirical investigation of the relationships among service quality, customer satisfaction and psychological commitment in a health club context. European Sport Management Quarterly 4:1, pages 36-52.
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Nicholas Theodorakis, Dimitris Goulimaris & Dimitris Gargalianos. (2003) The relationship between service quality and behavioural intentions for spectators at traditional dance performances in Greece. World Leisure Journal 45:1, pages 53-61.
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Konstantinos Alexandris, Nikos Dimitriadis & Anastasia Kasiara. (2001) The behavioural consequences of perceived service quality: An exploratory study in the context of private fitness clubs in Greece. European Sport Management Quarterly 1:4, pages 280-299.
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Articles from other publishers (21)
Patrycjusz Matwiejczuk, Zuzanna Mazur & Agnieszka Matwiejczuk. (2023) Self-Efficacy Versus Dispositional Optimism and Life Satisfaction of Fitness Industry Employees. Physical Culture and Sport. Studies and Research 100:1, pages 1-8.
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Noorjahan Banon Teeluckdharry, Viraiyan Teeroovengadum & Ashley Keshwar Seebaluck. (2022) A roadmap for the application of PLS-SEM and IPMA for effective service quality improvements. The TQM Journal.
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Mehmet Necati CİZRELİOĞULLARI, Özlem ALTUN & Pınar BARUT. (2021) Servis Kalitesi ve Müşteri Memnuniyeti Arasındaki İlişki: Kuzey Kıbrıs’taki Spor ve Sağlık Merkezleri. Journal of Yaşar University 16, pages 40-50.
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Tzu-Yu Lin & Seiichi Sakuno. (2020) Service Quality for Sports and Active Aging in Japanese Community Sports Clubs. International Journal of Environmental Research and Public Health 17:22, pages 8313.
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Hüseyin Ertan İNAN & Çağıl Hale ÖZEL. (2019) FİTNESS İŞLETMELERİNE YÖNELİK E-ŞİKÂYETLERİN İÇERİK ANALİZİ İLE İNCELENMESİCONTENT ANALYSIS OF E-COMPLAINTS TOWARDS FITNESS ENTERPRISES. Spor ve Performans Araştırmaları Dergisi 10:3, pages 282-300.
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Parikshat Singh Manhas & Eddy Kurobuza Tukamushaba. (2015) Understanding service experience and its impact on brand image in hospitality sector. International Journal of Hospitality Management 45, pages 77-87.
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Behzad Foroughi, KhairulAnuar Mohammad Shah, Davoud Nikbin & Sunghyup Sean Hyun. (2014) The impact of event quality on fan satisfaction and game attendance in the context of professional soccer in Iran. International Journal of Sports Marketing and Sponsorship 15:3, pages 40-56.
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Melpomeni A. Vakalopoulou, George Tsiotras & Katerina Gotzamani. (2013) Implementing CAF in public administration. Benchmarking: An International Journal 20:6, pages 744-764.
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Prodromos Chatzoglou, Dimitrios Chatzoudes, Eftichia Vraimaki & Anastasios Diamantidis. (2013) Service quality in the public sector: the case of the Citizen's Service Centers (CSCs) of Greece. International Journal of Productivity and Performance Management 62:6, pages 583-605.
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Ian R. Hodgkinson. (2012) Are generic strategies ‘fit for purpose’ in a public service context?. Public Policy and Administration 28:1, pages 90-111.
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Syahrul Nizam Kamaruzzaman & Emma Marinie Ahmad Zawawi. (2010) Development of facilities management in Malaysia. Journal of Facilities Management 8:1, pages 75-81.
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Alain Ferrand, Leigh Robinson & Pierre Valette-Florence. (2010) The Intention-to-Repurchase Paradox: A Case of the Health and Fitness Industry. Journal of Sport Management 24:1, pages 83-105.
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John Walker. 2010. Service, Satisfaction, and Climate: Perspectives on Management in English Language Teaching. Service, Satisfaction, and Climate: Perspectives on Management in English Language Teaching
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Gi-Yong Koo. (2009) Examination of the causal effects between the dimensions of service quality and spectator satisfaction in minor league baseball. International Journal of Sports Marketing and Sponsorship 11:1, pages 41-54.
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Arawati Agus, Sunita Barker & Jay Kandampully. (2007) An exploratory study of service quality in the Malaysian public service sector. International Journal of Quality & Reliability Management 24:2, pages 177-190.
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Robert W. Osman, Shu Tian Cole & C. Randal Vessell. (2018) Examining the Role of Perceived Service Quality in Predicting User Satisfaction and Behavioral Intentions in a Campus Recreation Setting. Recreational Sports Journal 30:1, pages 20-29.
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Angela Benson & Steven Henderson. (2005) UK leisure centres under best value: a strategic analysis. International Journal of Public Sector Management 18:3, pages 196-215.
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Leigh Robinson. (2003) Committed to quality: the use of quality schemes in UK public leisure services. Managing Service Quality: An International Journal 13:3, pages 247-255.
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Konstantinos Alexandris, Nikos Dimitriadis & Dimitra Markata. (2002) Can perceptions of service quality predict behavioral intentions? An exploratory study in the hotel sector in Greece. Managing Service Quality: An International Journal 12:4, pages 224-231.
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Nicholas Theodorakis, Chris Kambitsis & Athanasios Laios. (2001) Relationship between measures of service quality and satisfaction of spectators in professional sports. Managing Service Quality: An International Journal 11:6, pages 431-438.
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Robert Lentell & Barbara Morris. (2001) The effects of Investors in People and ISO 9002 in local authority leisure facilities. International Journal of Quality & Reliability Management 18:4, pages 415-430.
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