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Original Articles

An investigation of the relationships between quality of service performance, benefits sought, satisfaction and future intention to visit among visitors to a zoo

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Pages 239-250 | Published online: 02 Dec 2010

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Tor Georg Jakobsen, Rasmus K. Storm & Nikolaj Schelde. (2021) Stadium experience and word-of-mouth: a panel data analysis of national A-team men’s football matches in Denmark, 2013–17. Managing Sport and Leisure 26:6, pages 508-523.
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Vanessa McGuiness, Kate Rodger, Joanna Pearce, David Newsome & Paul F.J. Eagles. (2017) Short-stop visitation in Shark Bay World Heritage Area: an importance–performance analysis. Journal of Ecotourism 16:1, pages 24-40.
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Heather Gibson & Seohee Chang. (2012) Cycling in Mid and Later Life: Involvement and Benefits Sought from a Bicycle Tour. Journal of Leisure Research 44:1, pages 23-51.
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Jessica Sickler & John Fraser. (2009) Enjoyment in zoos. Leisure Studies 28:3, pages 313-331.
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Sven Kuenzel & Mazia Yassim. (2007) The effect of joy on the behaviour of cricket spectators: The mediating role of satisfaction. Managing Leisure 12:1, pages 43-57.
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Articles from other publishers (21)

Sevim KÜL AVAN & Suat KARAKÜÇÜK. (2023) Rekreasyonel Hizmet Kalitesi ve Davranışsal Niyet Arasındaki İlişki İçerisinde Heyecan Arayışının Düzenleyici RolüThe Moderating Role Of Sensation Seeking On The Relationship Between Recreational Service Quality And Behavioral Intention. GSI Journals Serie A: Advancements in Tourism Recreation and Sports Sciences.
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Katie Major & Daniel Smith. (2022) Measuring the effectiveness of using rangers to deliver a behavior change campaign on sustainable palm oil in a UK zoo. Zoo Biology 42:1, pages 55-66.
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Maria Michela Spiriti, Francesco Maria Melchiori, Paul Wilhelm Dierkes, Linda Ferrante, Francesca Bandoli, Pierfrancesco Biasetti & Barbara de Mori. (2022) Development of A Tool for Assessing the Reputation of Zoos: The Zoo Ethical Reputation Survey (ZERS). Animals 12:20, pages 2802.
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Dora Rašan & Marina Laškarin Ažić. MEASURING STUDENTS' MEMORABLE CONFERENCE EXPERIENCE AND BEHAVIOURAL INTENTIONS. MEASURING STUDENTS' MEMORABLE CONFERENCE EXPERIENCE AND BEHAVIOURAL INTENTIONS.
Lea Susanne Faerber, Julian Hofmann, Dennis Ahrholdt & Oliver Schnittka. (2021) When are visitors actually satisfied at visitor attractions? What we know from more than 30 years of research. Tourism Management 84, pages 104284.
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Marilian Boachá Sampaio, Nicola Schiel & Antonio da Silva Souto. (2020) From exploitation to conservation: a historical analysis of zoos and their functions in human societies. Ethnobiology and Conservation 9.
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Hyungsuk Choo & Duk-Byeong Park. (2017) Festival Quality Evaluation Between Local and Nonlocal Visitors for Agriculture Food Festivals. Event Management 21:6, pages 653-664.
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Hung-Che Wu, Ching-Chan Cheng & Wien Hong. (2017) An Assessment of Zoo Visitors' Revisit Intentions. Tourism Analysis 22:3, pages 361-375.
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Emily Pinkus, Susan A. Moore, Ross Taplin & Joanna Pearce. (2016) Re-thinking visitor loyalty at ‘once in a lifetime’ nature-based tourism destinations: Empirical evidence from Purnululu National Park, Australia. Journal of Outdoor Recreation and Tourism 16, pages 7-15.
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Ross H. Taplin. (2016) Reconceptualizing Overall Visitor Satisfaction As an Average of Satisfaction with Attributes. Tourism Analysis 21:5, pages 529-540.
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Penny M. Simpson, Judy A. Siguaw & Xiaojing Sheng. (2014) Tourists’ Life Satisfaction at Home and Away. Journal of Travel Research 55:2, pages 161-175.
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Kate Rodger, Ross H. Taplin & Susan A. Moore. (2015) Using a randomised experiment to test the causal effect of service quality on visitor satisfaction and loyalty in a remote national park. Tourism Management 50, pages 172-183.
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Milos Bigovic. (2014) The Simultaneous Effect of Emotional and Rational Response on Tourists' Intended Behavior. Tourism Analysis 19:4, pages 517-523.
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Ross H. Taplin. (2012) The value of self-stated attribute importance to overall satisfaction. Tourism Management 33:2, pages 295-304.
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Haiyan Song, Robert van der Veen, Gang Li & Jason L. Chen. (2012) The Hong Kong tourist satisfaction index. Annals of Tourism Research 39:1, pages 459-479.
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Marek Nowacki. (2010) Quality of attractions and the satisfactions, benefits and behavioural intentions of visitors: verification of a model. Turyzm/Tourism 20:1, pages 25-32.
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Marek Nowacki. (2010) Jakość produktu atrakcji turystycznych a zadowolenie, korzyści i zamiary zwiedzających: weryfikacja modelu. Turyzm/Tourism 20:1, pages 29-36.
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Songshan Huang & Cathy H. C. Hsu. (2009) Effects of Travel Motivation, Past Experience, Perceived Constraint, and Attitude on Revisit Intention. Journal of Travel Research 48:1, pages 29-44.
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Marek M. Nowacki. (2008) Quality of visitor attractions, satisfaction, benefits and behavioural intentions of visitors: verification of a model. International Journal of Tourism Research 11:3, pages 297-309.
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Amir Shani & Abraham Pizam. (2009) Tourists' Attitudes Toward the Use of Animals in Tourist Attractions. Tourism Analysis 14:1, pages 85-101.
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Jan Møller Jensen. (2007) An Empirical Investigation of the Relationships Between Hygiene Factors, Motivators, Satisfaction, and Response Among Visitors to Zoos and Aquaria. Tourism Review International 11:3, pages 307-316.
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