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Managing Leisure Volume 12, 2007 - Issue 1
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Original Articles

The effect of joy on the behaviour of cricket spectators: The mediating role of satisfaction

Sven Kuenzel University of Greenwich Business School, University of Greenwich, London, UK
&
Mazia Yassim University of Greenwich Business School, University of Greenwich, London, UK
Pages 43-57 | Published online: 02 May 2007

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Sangyung Lee & Young Hoon Kim. (2023) A study of student spectator behavior at collegiate sporting events: the role of spectator attachment and interaction. Journal of Sport & Tourism 27:4, pages 275-291.
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Tor Georg Jakobsen, Rasmus K. Storm & Nikolaj Schelde. (2021) Stadium experience and word-of-mouth: a panel data analysis of national A-team men’s football matches in Denmark, 2013–17. Managing Sport and Leisure 26:6, pages 508-523.
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Dominik Schreyer & Benno Torgler. (2021) Predicting season ticket holder no-show behaviour: more nuanced evidence from Switzerland. Applied Economics 53:48, pages 5549-5566.
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Renee Teal, Michele Roberts, Paul Harrigan, Jo Clarkson & Michael Rosenberg. (2020) Leveraging spectator emotion: A review and conceptual framework for marketing health behaviors in elite sports. Sport Management Review 23:2, pages 183-199.
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Alireza Elahi, Erfan Moradi & Marjan Saffari. (2020) Antecedents and consequences of tourists’ satisfaction in sport event: Mediating role of destination image. Journal of Convention & Event Tourism 21:2, pages 123-154.
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Nicole Koenig-Lewis, Yousra Asaad & Adrian Palmer. (2018) Sports events and interaction among spectators: examining antecedents of spectators’ value creation. European Sport Management Quarterly 18:2, pages 193-215.
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Rui Biscaia, Abel Correia, António Rosado, João Maroco & Stephen Ross. (2012) The effects of emotions on football spectators' satisfaction and behavioural intentions. European Sport Management Quarterly 12:3, pages 227-242.
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Gary Howat, Gary Crilley & Richard Mcgrath. (2008) A focused service quality, benefits, overall satisfaction and loyalty model for public aquatic centres. Managing Leisure 13:3-4, pages 139-161.
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Articles from other publishers (26)

Papadopoulos G. Nikolaos & Kargidis Theodoros. (2022) The Effect of Service Quality on Spectators’ Behavioral Intensions in Professional Football: The Role of Value and Satisfaction. International Journal of Innovation and Technology Management 19:05.
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Taishi Tsuji, Satoru Kanamori, Ryota Watanabe, Meiko Yokoyama, Yasuhiro Miyaguni, Masashige Saito & Katsunori Kondo. (2021) Watching sports and depressive symptoms among older adults: a cross-sectional study from the JAGES 2019 survey. Scientific Reports 11:1.
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Faheem Gul Gilal, Naeem Gul Gilal, Beenish Tariq, Rehman Gul Gilal, Rukhsana Gul Gilal, Zhenxing Gong & Nisar Ahmed Channa. (2020) Intergenerational differences in fans' motivation to watch the T20 world cup: a generation cohort theory perspective. International Journal of Sports Marketing and Sponsorship 22:2, pages 197-219.
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Richard Keith Wright, Jason Doyle & Hafsa Ali. (2020) “It’s not just cricket”—exploring the expectations and experiences of the connoisseur sport tourist„Es ist mehr als nur Cricket“ – Untersuchung der Erwartungen und Erfahrungen des kennerischen Sporttouristen. German Journal of Exercise and Sport Research 50:3, pages 385-394.
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Ana Mᵃ Magaz-González, César Sahelices-Pinto, Cristina Mendaña-Cuervo & Marta García-Tascón. (2020) Overall Quality of Sporting Events and Emotions as Predictors of Future Intentions of Duathlon Participants. Frontiers in Psychology 11.
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Elena Shakina, Thadeu Gasparetto & Angel Barajas. (2020) Football Fans’ Emotions: Uncertainty Against Brand Perception. Frontiers in Psychology 11.
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Girish Prayag, Hamish Mills, Craig Lee & Isabella Soscia. (2020) Team identification, discrete emotions, satisfaction, and event attachment: A social identity perspective. Journal of Business Research 112, pages 373-384.
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Ryoko Kawakami, Susumu S Sawada, Tomoko Ito, Yuko Gando, Tomohiro Fukushi, Atsushi Yoshino, Satoshi Kurita, Koichiro Oka, Shizuo Sakamoto & Mitsuru Higuchi. (2019) Effect of watching professional baseball at a stadium on health‐related outcomes among Japanese older adults: A randomized controlled trial. Geriatrics & Gerontology International 19:8, pages 717-722.
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Faten Alshammari & Youn-Kyung Kim. (2019) Seeking and escaping in a Saudi Arabian festival. International Journal of Event and Festival Management 10:1, pages 2-16.
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Muhammad Kashif, P.M.P Fernando & S.I. Wijenayake. (2019) Blinded by the sand of its burrowing? Examining fans’ intentions to follow one-day cricket on TV with a moderating effect of social influence. International Journal of Sports Marketing and Sponsorship 20:1, pages 81-108.
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Arman Akhoondnejad. (2018) Loyalty formation process of tourists in sporting event: The case of Turkmen horse races. Journal of Hospitality and Tourism Management 34, pages 48-57.
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Daichi Oshimi & Munehiko Harada. (2017) An Impact of international sporting event in spectators' intention toward the event. Japanese Journal of Sport Management 9:2, pages 3-18.
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Ryoko Kawakami, Susumu S. Sawada, Tomoko Ito, Yuko Gando, Tomohiro Fukushi, Ryosuke Fujie, Koichiro Oka, Shizuo Sakamoto & Mitsuru Higuchi. (2017) Influence of Watching Professional Baseball on Japanese Elders’ Affect and Subjective Happiness. Gerontology and Geriatric Medicine 3, pages 233372141772140.
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Kerem Yildirim Simsek. (2016) Quality Perception of the 2012 World Indoor Athletics Championships. Journal of Human Kinetics 54:1, pages 181-194.
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Behzad Foroughi, Davoud Nikbin, Sunghyup Sean Hyun & Mohamad Iranmanesh. (2016) Impact of core product quality on sport fans’ emotions and behavioral intentions. International Journal of Sports Marketing and Sponsorship 17:2, pages 110-129.
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Junko DEGUCHI & Hideo KIKUCHI. (2016) The Decision-making Process of V. League Spectators : Relationship Between Team Identity, Game Satisfaction, and Behavioral Intention. Journal of Japan Society of Sports Industry 26:1, pages 1_61-1_72.
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Vera Pedragosa, Rui Biscaia & Abel Correia. (2015) The role of emotions on consumers' satisfaction within the fitness context. Motriz: Revista de Educação Física 21:2, pages 116-124.
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M.S. Balaji & Rajdeep Chakraborti. (2015) Stadium atmosphere: scale development and validation in Indian context. Journal of Indian Business Research 7:1, pages 45-66.
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Boo Ho Voon, Nagarajah Lee & Duncan Murray. (2014) Sports service quality for event venues: evidence from Malaysia. Sport, Business and Management: An International Journal 4:2, pages 125-141.
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Rui Biscaia, Abel Correia, Masayuki Yoshida, António Rosado & João Marôco. (2013) The role of service quality and ticket pricing on satisfaction and behavioural intention within professional football. International Journal of Sports Marketing and Sponsorship 14:4, pages 42-66.
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Mazia Yassim. (2013) Cricket as a vehicle for community cohesion: building bridges with British Muslims. Journal of Islamic Marketing 4:2, pages 218-227.
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Gordon T. Gray & Stacia Wert‐Gray. (2011) Customer retention in sports organization marketing: examining the impact of team identification and satisfaction with team performance. International Journal of Consumer Studies 36:3, pages 275-281.
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Terje Slåtten. (2011) Antecedents and effects of employees' feelings of joy on employees' innovative behaviour. International Journal of Quality and Service Sciences 3:1, pages 93-109.
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Daichi Oshimi & Munehiko Harada. (2010) Heart-Capturing (Kandoh) Scene in Sports. Japanese Journal of Sport Management 2:2, pages 163-178.
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Nicholas D. Theodorakis, Athanasios Koustelios, Leigh Robinson & Achilleas Barlas. (2009) Moderating role of team identification on the relationship between service quality and repurchase intentions among spectators of professional sports. Managing Service Quality: An International Journal 19:4, pages 456-473.
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Dominik Schreyer & Benno Torgler. (2021) Football Spectator No-Show Behavior in Switzerland: Empirical Evidence From Season Ticket Holder Behavior. SSRN Electronic Journal.
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