Citations (11)
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Thomas J. Aicher, Bob Heere, Michael A. Odio & Jeffery M. Ferguson. (2023) Looking beyond performance: understanding service quality through the importance-performance analysis. Sport Management Review 26:3, pages 448-470.
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Olga Polyakova & Girish Ramchandani. (2023) Perceived service quality among regular users of gyms in public sports centres in the UK. Managing Sport and Leisure 28:1, pages 35-54.
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Articles from other publishers (9)
Safinaz AbouRokbah & Mohammad Asif Salam. (2023) Quality and satisfaction in female fitness centers and the moderating roles of age and income: empirical evidence from Saudi Arabia. International Journal of Sports Marketing and Sponsorship.
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Kazuki SHINFUKU & Munehiko SASAJIMA. (2023) CSIMG: A Visualization and Ranking Method for Corporate Management Issue Based on Customer Satisfaction QuestionnairesCSIMG：顧客満足度アンケートに基づく可視化と企業課題順位付け手法の提案. Journal of Japan Society for Fuzzy Theory and Intelligent Informatics 35:2, pages 655-667.
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Ahmed M. Ibrahim & Mohammad A. Hassanain. (2022) Assessment of COVID-19 precautionary measures in sports facilities: A case study on a health club in Saudi Arabia. Journal of Building Engineering 46, pages 103662.
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Tae-Seung Park & Jae-Yoon Kwon. (2022) Analysis of Crisis Management for Sustainable Development of Fitness Center during the COVID-19 Pandemic. Sustainability 14:4, pages 2451.
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Arijit Das & Tirthankar Basu. (2020) Assessment of peri-urban wetland ecological degradation through importance-performance analysis (IPA): A study on Chatra Wetland, India. Ecological Indicators 114, pages 106274.
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Gordon Chih Ming Ku & Chi-Ming Hsieh. (2020) Can Fitness Education Programs Satisfy Fitness Professionals’ Competencies? Integrating Traditional and Revised Importance-Performance Analysis and Three-Factor Theory. International Journal of Environmental Research and Public Health 17:11, pages 4011.
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Özgür Davras & Meltem Caber. (2019) Analysis of hotel services by their symmetric and asymmetric effects on overall customer satisfaction: A comparison of market segments. International Journal of Hospitality Management 81, pages 83-93.
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Ivan K.W. Lai, Michael Hitchcock, Ting Yang & Tun-Wei Lu. (2018) Literature review on service quality in hospitality and tourism (1984-2014). International Journal of Contemporary Hospitality Management 30:1, pages 114-159.
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Pablo Gálvez Ruiz, Antonio Fernando Boleto Rosado & Rita Pilar Romero Galisteo. (2015) Validación de la versión reducida del CECASDEP en usuarios de servicios deportivos. Suma Psicológica 22:2, pages 78-85.
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