How perceptions of physique can influence customer satisfaction in health and fitness centres

James SmithSchool of Management, UniSA Business School, University of South Australia, Adelaide, South Australia, Australia

Duncan MurraySchool of Management, UniSA Business School, University of South Australia, Adelaide, South Australia, AustraliaCorrespondence[email protected]

Gary HowatSchool of Management, UniSA Business School, University of South Australia, Adelaide, South Australia, Australia

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Olga Polyakova & Girish Ramchandani. (2023) Perceived service quality among regular users of gyms in public sports centres in the UK. Managing Sport and Leisure 28:1, pages 35-54.
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Yasuhiro Watanabe & James J. Zhang. (2019) To stay or not to stay? Japanese spectators’ event-related perspectives on a professional golf tournament. Managing Sport and Leisure 24:4, pages 244-261.
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Vicki Ebbeck & Shannon Austin. (2018) Burning off the fat oppression: Self-compassion exercises for personal trainers. Fat Studies 7:1, pages 81-92.
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