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New Review of Academic Librarianship Volume 19, 2013 - Issue 2: Academic Libraries and the Student Journey
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Original Articles

Listening to Students: Customer Journey Mapping at Birmingham City University Library and Learning Resources

Judith Andrews Library and Learning Resources, Birmingham City University, Birmingham, UK
&
Eleanor Eade Library and Learning Resources, Birmingham City University, Birmingham, UK
Pages 161-177 | Published online: 11 Jul 2013

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Alana Hoare & Pamela Goad. (2023) Culturally responsive postsecondary performance measurement: amplifying student perceptions of success. Quality in Higher Education 29:3, pages 390-406.
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Leo Appleton. (2020) Academic Libraries and Student Engagement: A Literature Review. New Review of Academic Librarianship 26:2-4, pages 189-213.
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Cinthya Ippoliti, Juliana Nykolaiszyn & Jackie L. German. (2017) What if the Library … Engaging Users to Become Partners in Positive Change and Improve Services in an Academic Library. Public Services Quarterly 13:1, pages 1-14.
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Maria E. Brahme, Lizette Gabriel & Paul V. Stenis. (2016) Don't Stop Believing: Mapping Distance Learners' Research Journeys. Journal of Library & Information Services in Distance Learning 10:3-4, pages 118-136.
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Cassi Pretlow & Karen Sobel. (2015) Rethinking Library Service: Improving the User Experience with Service Blueprinting. Public Services Quarterly 11:1, pages 1-12.
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Articles from other publishers (15)

Shawanluck Kunathikornkit, Intaka Piriyakul & Rapepun Piriyakul. (2023) One-to-one marketing management via customer complaint. Social Network Analysis and Mining 13:1.
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Scarlett R. Miller. 2023. Handbook of Organizational Creativity. Handbook of Organizational Creativity 257 274 .
Angelos Pantouvakis & Anastasia Gerou. (2022) The Theoretical and Practical Evolution of Customer Journey and Its Significance in Services Sustainability. Sustainability 14:15, pages 9610.
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Intaka Piriyakul, Shawanluck Kunathikornkit, Montree Piriyakul & Rapepun Piriyakul. (2022) Facial Skincare Journey. International Journal of Business Intelligence Research 13:1, pages 1-19.
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Anna Ludwiczak. (2021) Using customer journey mapping to improve public services: A critical analysis of the literature. Management 25:2, pages 22-35.
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Ksenija Kuzmina, Rhoda Trimingham & Tracy Bhamra. (2020) Organisational Strategies for Implementing Education for Sustainable Development in the UK Primary Schools: A Service Innovation Perspective. Sustainability 12:22, pages 9549.
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Miguel A. Acevedo. (2020) Teaching quantitative ecology online: An evidence‐based prescription of best practices. Ecology and Evolution 10:22, pages 12457-12464.
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Xiang Ying Mei, Endre Aas & Ove Eide. (2020) Applying the servicescape model to understand student experiences of a Norwegian academic library. Library & Information Science Research 42:4, pages 101051.
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Ruth April A. Labajan & Pisut Koomsap. (2019) Customer Journey Clue-based Service Failure Prevention. Production Engineering Archives 25:25, pages 21-34.
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Lauren H. Mandel & Melissa P. Johnston. (2017) Evaluating library signage: A systematic method for conducting a library signage inventory. Journal of Librarianship and Information Science 51:1, pages 150-161.
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Matt Sinclair, Leila Sheldrick, Mariale Moreno & Emma Dewberry. (2018) Consumer Intervention Mapping—A Tool for Designing Future Product Strategies within Circular Product Service Systems. Sustainability 10:6, pages 2088.
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Leo Appleton. (2018) Qualitative methods for engaging students in performance measurement. Information and Learning Science 119:1/2, pages 64-76.
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Duangthida Hussadintorn Na Ayutthaya & Pisut Koomsap. 2018. Advances in Production Management Systems. Production Management for Data-Driven, Intelligent, Collaborative, and Sustainable Manufacturing. Advances in Production Management Systems. Production Management for Data-Driven, Intelligent, Collaborative, and Sustainable Manufacturing 222 229 .
Monica D.T. Rysavy, Russell Michalak & Alison Wessel. (2017) 8 Years of institutional assessment feedback: students’ satisfaction with library services. Reference Services Review 45:4, pages 544-561.
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김은정 & 정의철. (2015) The Model of Comprehensive Journey Map for the Visualization Analysis of Information about User Experiences. Journal of Korea Design Forum null:46, pages 389-399.
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