2,673
Views
39
CrossRef citations to date
0
Altmetric
Articles

Reducing perceived online shopping risk to enhance loyalty: a website quality perspective

&
Pages 241-261 | Received 14 Aug 2012, Accepted 20 Mar 2013, Published online: 28 May 2013

Keep up to date with the latest research on this topic with citation updates for this article.

Read on this site (11)

Amir Reza Malekian, Younis Jabarzadeh & Alireza Fazlzadeh. (2023) The impact of CSR and corporate ability on purchase intention in e-commerce websites: an examination across genders. The International Review of Retail, Distribution and Consumer Research 33:4, pages 415-440.
Read now
Fihartini Yuniarti, Helmi R. Arief, Hassan Meydia & Marty Oesman Yevis. (2022) Online retailers’ ethics and its effect on repurchase intention: The mediating role of perceived risk. Cogent Business & Management 9:1.
Read now
Jeremiah G. Ammons, Cody Parker & Jing Chen. (2022) Time Pressure and User Ratings on Consumers’ Choice and Eye Fixations. International Journal of Human–Computer Interaction 38:11, pages 993-1003.
Read now
Hyowon Hyun, Jungkun Park, Matthew A. Hawkins & Dongyoup Kim. (2022) How luxury brands build customer-based brand equity through phygital experience. Journal of Strategic Marketing 0:0, pages 1-25.
Read now
Mohit Manchanda, Madhurima Deb & Ewuuk Lomo-David. (2021) Scrutinizing the efficacy of branded apps quality to counter counterfeiting and restore trust in M-Commerce. Quality Management Journal 28:3, pages 156-174.
Read now
Xin Zhang, Xiao-yan Ding, Gao-shan Wang & Liang Ma. (2020) Investigating the influences of social overload and task complexity on user engagement decrease. Total Quality Management & Business Excellence 31:15-16, pages 1774-1787.
Read now
Myung Ja Kim, Mark Bonn & Choong-Ki Lee. (2020) The effects of motivation, deterrents, trust, and risk on tourism crowdfunding behavior. Asia Pacific Journal of Tourism Research 25:3, pages 244-260.
Read now
Christian D. Pentz, Ronel du Preez & Liezel Swiegers. (2020) To bu(Y) or not to bu(Y): Perceived risk barriers to online shopping among South African generation Y consumers. Cogent Business & Management 7:1.
Read now
Emerson Wagner Mainardes, Claudio Marcio de Almeida & Marcelo de-Oliveira. (2019) e-Commerce: an analysis of the factors that antecede purchase intentions in an emerging market. Journal of International Consumer Marketing 31:5, pages 447-468.
Read now
Yu-Shan Chen & Stanley Y.B. Huang. (2017) The effect of task-technology fit on purchase intention: The moderating role of perceived risks. Journal of Risk Research 20:11, pages 1418-1438.
Read now
Lili Zheng. (2017) Does online perceived risk depend on culture? Individualistic versus collectivistic culture. Journal of Decision Systems 26:3, pages 256-274.
Read now

Articles from other publishers (28)

Abdullah Mohammed Sadaa, Yuvaraj Ganesan, Khai Wah Khaw, Alhamzah Alnoor, Sammar Abbas, XinYing Chew & Gül Erkol Bayram. (2022) Based on the perception of ethics in social commerce platforms: Adopting SEM and MCDM approaches for benchmarking customers in rural communities. Current Psychology 42:35, pages 31151-31185.
Crossref
Jinjun Nie, Xiaoyi Wang & Chan Yang. (2023) The Influence of Self-Expansion and Consumer Engagement on Consumers’ Continuous Participation in Virtual Corporate Social Responsibility Co-Creation. Behavioral Sciences 13:7, pages 545.
Crossref
Junying Zhong & Tiao Chen. (2023) Antecedents of mobile payment loyalty: An extended perspective of perceived value and information system success model. Journal of Retailing and Consumer Services 72, pages 103267.
Crossref
Jianyun Wu & Mingqiu Dong. (2023) Research on customer satisfaction of pharmaceutical e-commerce logistics service under service encounter theory. Electronic Commerce Research and Applications 58, pages 101246.
Crossref
Ziling Zhang & Muyang Guo. (2022) Change of tourism organizations: Implications from a review of cultural tourism research. Frontiers in Psychology 13.
Crossref
Mengzhen Zhang & Sami Berghäll. (2021) E-Commerce in Agri-Food Sector: A Systematic Literature Review Based on Service-Dominant Logic. Journal of Theoretical and Applied Electronic Commerce Research 16:7, pages 3356-3374.
Crossref
Yong Wang, Manci Qi, Liz Parsons & Fu-Sheng Tsai. (2021) Service Marketing in Online Shopping Platform: Psychological and Behavioral Dimensions. Frontiers in Psychology 12.
Crossref
Fahim Ullah, Samad M.E. Sepasgozar, Sara Shirowzhan & Steven Davis. (2021) Modelling users’ perception of the online real estate platforms in a digitally disruptive environment: An integrated KANO-SISQual approach. Telematics and Informatics 63, pages 101660.
Crossref
Jiahua Wei. (2021) The Impacts of Perceived Risk and Negative Emotions on the Service Recovery Effect for Online Travel Agencies: The Moderating Role of Corporate Reputation. Frontiers in Psychology 12.
Crossref
Boban Melović, Damir Šehović, Vesna Karadžić, Marina Dabić & Dragana Ćirović. (2021) Determinants of Millennials' behavior in online shopping – Implications on consumers’ satisfaction and e-business development. Technology in Society 65, pages 101561.
Crossref
Khathutshelo M. Makhitha & Kate Ngobeni. (2021) The influence of demographic factors on perceived risks affecting attitude towards online shopping. SA Journal of Information Management 23:1.
Crossref
Silvia Carter. 2021. Handbook of Research on User Experience in Web 2.0 Technologies and Its Impact on Universities and Businesses. Handbook of Research on User Experience in Web 2.0 Technologies and Its Impact on Universities and Businesses 316 352 .
Himanshu Sharma, Anu G. Aggarwal & Abhishek Tandon. 2021. Encyclopedia of Organizational Knowledge, Administration, and Technology. Encyclopedia of Organizational Knowledge, Administration, and Technology 2224 2250 .
Hyun-Sun Ryu & Kwang Sun Ko. (2020) Sustainable Development of Fintech: Focused on Uncertainty and Perceived Quality Issues. Sustainability 12:18, pages 7669.
Crossref
Umair Akram, Aisha Rehman Ansari, Guoqun Fu & Muhammad Junaid. (2020) Feeling hungry? let's order through mobile! examining the fast food mobile commerce in China. Journal of Retailing and Consumer Services 56, pages 102142.
Crossref
Subodh Kesharwani & Nitika Sharma. (2020) Swaying between qualitative information and customers’ expectation: an assessment of online shopping sites in India. International Journal of Information Technology 12:3, pages 789-795.
Crossref
Sunita Guru, Jitendra Nenavani, Vipul Patel & Nityesh Bhatt. (2020) Ranking of perceived risks in online shopping. DECISION 47:2, pages 137-152.
Crossref
Moutaz Haddara & Xin Ye. 2020. Proceedings of the Future Technologies Conference (FTC) 2019. Proceedings of the Future Technologies Conference (FTC) 2019 631 643 .
Apostolos Giovanis, Pinelopi Athanasopoulou, Costas Assimakopoulos & Christos Sarmaniotis. (2019) Adoption of mobile banking services. International Journal of Bank Marketing 37:5, pages 1165-1189.
Crossref
Thomas Clauss, Peter Harengel & Marianne Hock. (2018) The perception of value of platform-based business models in the sharing economy: determining the drivers of user loyalty. Review of Managerial Science 13:3, pages 605-634.
Crossref
Hibah Khalil, Karthikeyan Umapathy, Lakshmi C. Goel & Sandeep Reddivari. 2019. HCI in Business, Government and Organizations. eCommerce and Consumer Behavior. HCI in Business, Government and Organizations. eCommerce and Consumer Behavior 238 256 .
Ting Chi. (2018) Understanding Chinese consumer adoption of apparel mobile commerce: An extended TAM approach. Journal of Retailing and Consumer Services 44, pages 274-284.
Crossref
Gallayanee Starwind Yaoyuneyong, Wesley A. Pollitte, Jamye K. Foster & Leisa R. Flynn. (2018) Virtual dressing room media, buying intention and mediation. Journal of Research in Interactive Marketing 12:1, pages 125-144.
Crossref
Yu-ting Hung-Joubert. (2017) Investigating the construct validity of quality measures influencing online shopping in a South African context. Management & Marketing 12:3, pages 376-401.
Crossref
Jean-Éric Pelet & Basma Taieb. 2017. Mobile Platforms, Design, and Apps for Social Commerce. Mobile Platforms, Design, and Apps for Social Commerce 288 308 .
Wen-Chin Tsao, Ming-Tsang Hsieh & Tom M.Y. Lin. (2016) Intensifying online loyalty! The power of website quality and the perceived value of consumer/seller relationship. Industrial Management & Data Systems 116:9, pages 1987-2010.
Crossref
Kewen Wu, Julita Vassileva, Zeinab Noorian & Yuxiang Zhao. (2015) How do you feel when you see a list of prices? the interplay among price dispersion, perceived risk and initial trust in Chinese C2C market. Journal of Retailing and Consumer Services 25, pages 36-46.
Crossref
Christos Geranis, Dimitrios K. Papadopoulos & Konstantinos Koveris. (2015) Accommodative and Dissuasive Factors that Affect the Intention to Transact through the Internet in Greece. Procedia Economics and Finance 33, pages 552-561.
Crossref

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.