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International Journal of Logistics Research and Applications
A Leading Journal of Supply Chain Management
Volume 8, 2005 - Issue 1
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Original Articles

Integrating customer expectations into the development of business strategies in a supply chain environment

V. H. Y. Lo Department of Industrial and Manufacturing Systems Engineering, University of Hong KongCorrespondence[email protected]
,
D. Sculli Department of Industrial and Manufacturing Systems Engineering, University of Hong Kong
,
A. H. W. Yeung Department of Industrial and Manufacturing Systems Engineering, University of Hong Kong
&
A. C. L. Yeung Department of Logistics, The Hong Kong Polytechnic University, Hong Kong
Pages 37-50 | Published online: 23 Jan 2007

Citations (17)

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Read on this site (3)

Felipe de Azevedo Lage Ferreira, Luiz Felipe Scavarda, Paula Santos Ceryno & Adriana Leiras. (2018) Supply chain risk analysis: a shipbuilding industry case. International Journal of Logistics Research and Applications 21:5, pages 542-556.
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V. Hanna & J. Jackson. (2015) An examination of the strategic and operational impact of global sourcing on UK small firms. Production Planning & Control 26:10, pages 786-798.
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Samuel Roscoe & Peter Baker. (2014) Supply chain segmentation in the sporting goods industry. International Journal of Logistics Research and Applications 17:2, pages 136-155.
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Articles from other publishers (14)

Shirley Mo Ching Yeung. (2020) New normal of happiness – Reflection, capacity re-building with technology and home-based skills. Corporate Governance and Organizational Behavior Review 4:2, pages 30-39.
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Shirley Mo-ching Yeung. (2019) UNSDGs and future quality management - Social policy for developing sustainable development mindset. Corporate Governance and Sustainability Review 3:2, pages 26-34.
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Shirley Mo-Ching Yeung, Chloe Ko & Heidi Leung. (2018) Visually re-design service processes for quality sustainable development. Corporate Governance and Sustainability Review 2:2, pages 30-37.
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Shirley Mo-Ching Yeung. (2018) CSR, sustainable development concepts and training services: An organization behavior context. Corporate Governance and Organizational Behavior Review 2:2, pages 7-14.
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Barbara Aquilani, Elsa Serpico, Cecilia Silvestri & Alessandro Ruggieri. 2016. Web-Based Services. Web-Based Services 377 430 .
Barbara Aquilani, Elsa Serpico, Cecilia Silvestri & Alessandro Ruggieri. 2015. Handbook of Research on Managing and Influencing Consumer Behavior. Handbook of Research on Managing and Influencing Consumer Behavior 311 364 .
Shirley Mo-Ching Yeung. (2015) A mindset of entrepreneurship for sustainability. Corporate Ownership and Control 13:1, pages 797-811.
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Shirley Mo-Ching Yeung. (2015) Innovation in the application of GRI to visualize strategic goals for sustainable development – the case of tertiary institution, Hong Kong. Corporate Ownership and Control 12:4, pages 573-586.
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Shirley Yeung. 2015. Cloud Systems in Supply Chains. Cloud Systems in Supply Chains 167 177 .
Shu-Mei Tseng & Pin-Hong Wu. (2014) The impact of customer knowledge and customer relationship management on service quality. International Journal of Quality and Service Sciences 6:1, pages 77-96.
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Yen-Hao Hsieh & Soe-Tsyr Yuan. 2012. Technological Applications and Advancements in Service Science, Management, and Engineering. Technological Applications and Advancements in Service Science, Management, and Engineering 264 281 .
Yen-Hao Hsieh & Soe-Tsyr Yuan. (2010) Using System Dynamics to Analyze Customer Experience Design. International Journal of Service Science, Management, Engineering, and Technology 1:3, pages 84-99.
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Alice H.W. Yeung, Victor H.Y. Lo, Andy C.L. Yeung & T.C. Edwin Cheng. (2008) Specific customer knowledge and operational performance in apparel manufacturing. International Journal of Production Economics 114:2, pages 520-533.
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V.H.Y. Lo, D. Sculli & A.H.W. Yeung. (2004) Exploring how to develop customer-oriented business strategies in a clothing supply chain: a study in Southern China. Exploring how to develop customer-oriented business strategies in a clothing supply chain: a study in Southern China.

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