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International Journal of Logistics Research and Applications
A Leading Journal of Supply Chain Management
Volume 22, 2019 - Issue 6
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Case Reports

Determinants of customer perceived online shopping logistics service quality value: an empirical study from China

Yunxia HanSchool of Economics and Management, Nanjing University of Science and Technology, Nanjing, People’s Republic of ChinaCorrespondence[email protected]
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Guangying XieSchool of Economics and Management, Zhoukou Normal University, Zhoukou, People’s Republic of ChinaView further author information
Pages 614-637 | Received 14 Aug 2017, Accepted 23 Aug 2018, Published online: 10 Sep 2018

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Qijie Ruan, Mengyu Li, Wan Anita Binti Wan Abas, Abd Rauf Bin Hassan & Huinan Liu. (2023) The Impact of Human-Computer Interaction on Electronic Service Quality Satisfaction towards Taobao Online Platform: Mediated by Task Technology Fit. International Journal of Human–Computer Interaction 0:0, pages 1-14.
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Shan Chen, Yibing Wang, Shuihua Han & Ming K. Lim. (2023) Evaluation of fresh food logistics service quality using online customer reviews. International Journal of Logistics Research and Applications 26:8, pages 917-933.
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Shuya Zhong, Carl Lomas & Tracey Worth. (2022) Understanding customers' adoption of express delivery service for last-mile delivery in the UK. International Journal of Logistics Research and Applications 25:12, pages 1491-1508.
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Prasanta Pattanaik, Urmii Himanshu, Bharat Bhushan, Munish Thakur & Ashis K. Pani. (2021) A study of the adoption behaviour of an Electronic Health Information Exchange System for a Green economy. International Journal of Logistics Research and Applications 0:0, pages 1-26.
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Padmaja Nalluri & R. Srinivasa Rao. (2023) Impact of Product Line on Shopping Motivations of Consumers in E-commerce—A Correspondence Analysis. Global Business Review.
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Şeyda Ünver, Ahmet Fatih Aydemir & Ömer Alkan. (2023) Predictors of Turkish individuals’ online shopping adoption: An empirical study on regional difference. PLOS ONE 18:7, pages e0288835.
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Romina Gómez-Prado, Aldo Alvarez-Risco, Jorge Sánchez-Palomino, Maria de las Mercedes Anderson-Seminario & Shyla Del-Aguila-Arcentales. 2023. Sustainable Management in COVID-19 Times. Sustainable Management in COVID-19 Times 65 80 .
Shaozhong Zhang, Haidong Zhong, Chao Wei & Dingkai Zhang. (2022) Research on Logistics Service Assessment for Smart City: A Users’ Review Sentiment Analysis Approach. Electronics 11:23, pages 4018.
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Dawei Shang & Weiwei Wu. (2022) Does green morality lead to collaborative consumption behavior toward online collaborative redistribution platforms? Evidence from emerging markets shows the asymmetric roles of pro-environmental self-identity and green personal norms. Journal of Retailing and Consumer Services 68, pages 102993.
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Jialin Guo, Huicheng Hao, Mengdi Wang & Ziyu Liu. (2022) An empirical study on consumers' willingness to buy agricultural products online and its influencing factors. Journal of Cleaner Production 336, pages 130403.
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Fadi Abdel Muniem Abdel Fattah, Khalid Abed Dahleez, Riyad Neman Darwazeh & Abrar Mohammed Mubarak Al Alawi. (2021) Influence of service quality on consumer loyalty: a mediation analysis of health insurance. The TQM Journal 33:8, pages 1787-1805.
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Marita Heyns, Sean McCallaghan & Werner Beukes. (2021) Work engagement and perceived customer value, the mediating role of meaningfulness through work. South African Journal of Economic and management Sciences 24:1.
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Tsuen-Ho Hsu, Sen-Tien Her & Jia-Jeng Hou. (2021) Developing Universally Applicable Service Quality Assessment Model Based on the Theory of Consumption Values, and Using Fuzzy Linguistic Preference Relations to Empirically Test Three Industries. Mathematics 9:20, pages 2608.
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Abdul Hafaz Ngah, Marhana Mohamed Anuar, NorLinda Nohd Rozar, Antonio Ariza-Montes, Luis Araya-Castillo, Jinkyung Jenny Kim & Heesup Han. (2021) Online Sellers’ Reuse Behaviour for Third-Party Logistics Services: An Innovative Model Development and E-Commerce. Sustainability 13:14, pages 7679.
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Metehan Feridun Sorkun. (2019) Online Pazaryerlerinde Lojistik Hizmet Performansını Etkileyen Faktörler. Journal of Yaşar University 14:54, pages 152-167.
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