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Articles

Knowledge management: the missing link in DMO crisis management?

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Pages 337-354 | Received 29 Jul 2009, Accepted 22 Apr 2010, Published online: 27 Jul 2010

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Brent W. Ritchie & Yawei Jiang. (2021) Risk, crisis and disaster management in hospitality and tourism: a comparative review. International Journal of Contemporary Hospitality Management 33:10, pages 3465-3493.
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Adiyukh Berbekova, Muzaffer Uysal & A. George Assaf. (2021) A thematic analysis of crisis management in tourism: A theoretical perspective. Tourism Management 86, pages 104342.
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Seonyoung Kim & Bill Bramwell. (2019) Boundaries and boundary crossing in tourism: A study of policy work for tourism and urban regeneration. Tourism Management 75, pages 78-89.
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Brent W. Ritchie & Yawei Jiang. (2019) A review of research on tourism risk, crisis and disaster management: Launching the annals of tourism research curated collection on tourism risk, crisis and disaster management. Annals of Tourism Research 79, pages 102812.
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Yawei Jiang, Brent W. Ritchie & Martie‐Louise Verreynne. (2019) Building tourism organizational resilience to crises and disasters: A dynamic capabilities view. International Journal of Tourism Research 21:6, pages 882-900.
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Alexandros Paraskevas & Mary Quek. (2019) When Castro seized the Hilton: Risk and crisis management lessons from the past. Tourism Management 70, pages 419-429.
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Stuart Ferguson & Deborah Blackman. (2017) Translating innovative practices into organizational knowledge in the public sector: A case study. Journal of Management & Organization 25:1, pages 42-57.
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Danielle Barbe, Lori Pennington-Gray & Ashley Schroeder. (2018) Destinations’ response to terrorism on Twitter. International Journal of Tourism Cities 4:4, pages 495-512.
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Francesca Granville, Amisha Mehta & Steven Pike. (2016) Destinations, disasters and public relations: Stakeholder engagement in multi-phase disaster management. Journal of Hospitality and Tourism Management 28, pages 73-79.
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Karol Olejniczak, Estelle Raimondo & Tomasz Kupiec. (2016) Evaluation units as knowledge brokers: Testing and calibrating an innovative framework. Evaluation 22:2, pages 168-189.
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Brent W. Ritchie. 2016. Encyclopedia of Tourism. Encyclopedia of Tourism 200 202 .
Pekka Iivari. (2014) Drama in the Snowfield: Audience Reaction to a Fatal Tourist Incident. Tourism Culture & Communication 14:3, pages 199-213.
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Wei-Tsong Wang & Chiao-Pi Hsiao. (2014) The influences of knowledge exchange on organizational c-commerce success and crisis readiness: The case of the crisis of an automobile manufacturing and merchandising group. Decision Support Systems 68, pages 1-14.
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Brent W. Ritchie. 2014. Encyclopedia of Tourism. Encyclopedia of Tourism 1 3 .
Alexandros Paraskevas, Levent Altinay, Jacqueline McLean & Chris Cooper. (2013) CRISIS KNOWLEDGE IN TOURISM: TYPES, FLOWS AND GOVERNANCE. Annals of Tourism Research 41, pages 130-152.
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Jie Wang & Brent W. Ritchie. (2012) Understanding accommodation managers’ crisis planning intention: An application of the theory of planned behaviour. Tourism Management 33:5, pages 1057-1067.
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