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Current Issues in Tourism Volume 18, 2015 - Issue 5
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Articles

The structure of customer satisfaction with cruise-line services: an empirical investigation based on online word of mouth

Ziqiong ZhangSchool of Management, Harbin Institute of Technology, 92 West Dazhi Street, Harbin, People's Republic of China;School of Computer Science and Technology, Harbin Institute of Technology, Harbin, People's Republic of ChinaCorrespondence[email protected]
,
Qiang YeSchool of Management, Harbin Institute of Technology, 92 West Dazhi Street, Harbin, People's Republic of China
,
Haiyan SongSchool of Hotel and Tourism Management, Hong Kong Polytechnic University, Hong Kong, People's Republic of China
&
Ting LiuSchool of Computer Science and Technology, Harbin Institute of Technology, Harbin, People's Republic of China
Pages 450-464 | Received 23 Nov 2012, Accepted 31 Jan 2013, Published online: 19 Mar 2013

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Ashish K. Rathore, Arpan K. Kar & P. Vigneswara Ilavarasan. (2017) Social Media Analytics: Literature Review and Directions for Future Research. Decision Analysis 14:4, pages 229-249.
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Daniela Buzova, Silvia Sanz-Blas & Amparo Cervera-Taulet. (2016) Cross-cultural Perceptions of Onshore Guided Tours: A Qualitative Approach Based on eWOM. Psychology & Marketing 33:12, pages 1054-1061.
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C. Ottomann, B. Hartmann & V. Antonic. (2016) Burn Care on Cruise Ships—Epidemiology, international regulations, risk situation, disaster management and qualification of the ship's doctor. Burns 42:6, pages 1304-1310.
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Ye Zhang & Shu Tian Cole. (2016) Dimensions of lodging guest satisfaction among guests with mobility challenges: A mixed-method analysis of web-based texts. Tourism Management 53, pages 13-27.
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Carl H. Marcussen. 2016. Cruise Business Development. Cruise Business Development 251 278 .

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