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Current Issues in Tourism Volume 20, 2017 - Issue 1
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Does travellers’ casual attribution affect pre-recovery emotions and behavioural intentions? A field study of airline travellers in Malaysia

Davoud NikbinSchool of Management, Universiti Sains Malaysia, 103A, H16, Desasiswa Bakti Permai, 11800Penang, Malaysia
&
Sunghyup Sean HyunDepartment of Tourism and Convention, Pusan National University, Jangjeon-Dong, San 30, Kumjung-Gu, Busan609-735, South KoreaCorrespondence[email protected]
Pages 80-93 | Received 15 Oct 2013, Accepted 20 Feb 2014, Published online: 24 Mar 2014

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Erdogan Koc. (2019) Service failures and recovery in hospitality and tourism: a review of literature and recommendations for future research. Journal of Hospitality Marketing & Management 28:5, pages 513-537.
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Bei Luo, Raymond Y.K. Lau & Chunping Li. (2023) Emotion-regulatory chatbots for enhancing consumer servicing: An interpersonal emotion management approach. Information & Management 60:5, pages 103794.
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Muhammad Ismail Hossain, Harmen Oppewal & Dewi Tojib. (2022) High Expectations: How Tourists Cope With Disappointing Vacation Experiences. Journal of Travel Research 62:5, pages 989-1009.
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Ümit Şengel, Gökhan Genç, Merve Işkın, Mustafa Çevrimkaya, Burhanettin Zengin & Mehmet Sarıışık. (2022) The impact of anxiety levels on destination visit intention in the context of COVID-19: the mediating role of travel intention. Journal of Hospitality and Tourism Insights 6:2, pages 697-715.
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Xi Wang, Jie Zheng, Liang(Rebecca) Tang & Yi Luo. (2023) Recommend or not? The influence of emotions on passengers’ intention of airline recommendation during COVID-19. Tourism Management 95, pages 104675.
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Selman TEMİZ & Ramazan KURTOĞLU. (2023) KONAKLAMA İŞLETMELERİNDE HİZMET TELAFİSİ, TEKRAR SATIN ALMA VE POZİTİF AĞIZDAN AĞIZA İLETİŞİM ÜZERİNDE MÜŞTERİ ATIFLARININ ETKİSİTHE EFFECT OF CUSTOMERS’ ATTRIBUTIONS ON SERVICE RECOVERY, REPURCHASE INTENTION AND POSITIVE WORD OF MOUTH IN ACCOMMODATION ESTABLISHMENTS. Mehmet Akif Ersoy Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi 10:1, pages 475-508.
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Bikolimana Giliadi Muhihi & Leopold Pascal Lusambo. (2022) PLS algorithm for estimating quality rural electricity on household income in Tanzania. Technological Sustainability 1:2, pages 160-183.
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Ümit Şengel, Gökhan Genç, Merve Işkın, Mustafa Çevrimkaya, Ioannis Assiouras, Burhanettin Zengin, Mehmet Sarıışık & Dimitrios Buhalis. (2022) The impacts of negative problem orientation on perceived risk and travel intention in the context of COVID-19: a PLS-SEM approach. Journal of Tourism Futures.
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Ümit ŞENGEL, Merve IŞKIN, Gökhan GENÇ & Mustafa ÇEVRİMKAYA. (2020) The Effect of Death Anxiety Related to COVID-19 on Travel Behavior. Gaziantep University Journal of Social Sciences.
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Hsin-Hui Lin, Wan-Chu Yen, Yi-Shun Wang & Yen-Min Yeh. (2018) Investigating consumer responses to online group buying service failures. Internet Research 28:4, pages 965-987.
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M.S. Balaji, Sanjit Kumar Roy & Ali Quazi. (2017) Customers’ emotion regulation strategies in service failure encounters. European Journal of Marketing 51:5/6, pages 960-982.
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