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Research Letters

You never know what you will get in an Airbnb: poor communication destroys value for guests

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Pages 2315-2318 | Received 26 Feb 2018, Accepted 08 May 2018, Published online: 15 May 2018

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Read on this site (9)

Daniel Guttentag & Stephen L.J. Smith. (2022) The diffusion of Airbnb: a comparative look at earlier adopters, later adopters, and non-adopters. Current Issues in Tourism 25:20, pages 3225-3244.
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Renato Calhau Codá & Josivania Silva Farias. (2022) Interactive Value Formation: Exploring the Literature on Dark Side of the Service Experience from the Perspective of Value Co-Destruction (VCD). Services Marketing Quarterly 43:4, pages 520-540.
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C. Michael Hall, Girish Prayag, Alexander Safonov, Tim Coles, Stefan Gössling & Sara Naderi Koupaei. (2022) Airbnb and the sharing economy. Current Issues in Tourism 25:19, pages 3057-3067.
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Erose Sthapit, Matthew J. Stone & Peter Björk. (2022) Sources of Value co-creation, co-destruction and co-recovery at Airbnb in the Context of the COVID-19 Pandemic. International Journal of Hospitality & Tourism Administration 0:0, pages 1-28.
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Xinhua Guan, Jiamin Peng & Tzung-Cheng Huan. (2021) A study on the influencing factors of value co-destruction behavior in tourism interaction from the perspective of customer subjective fitting. Journal of Travel & Tourism Marketing 38:7, pages 742-757.
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Erose Sthapit & Peter Bjørk. (2021) Interactive value formation: drivers and outcomes from Airbnb guests’ perspectives. Scandinavian Journal of Hospitality and Tourism 21:2, pages 129-147.
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Aaron Tham & Mingzhong Wang. (2021) Revisiting Online Tourism Forums as Vehicles for Value Co-destruction. Tourism Planning & Development 18:2, pages 125-146.
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Erose Sthapit. (2019) My bad for wanting to try something unique: sources of value co-destruction in the Airbnb context. Current Issues in Tourism 22:20, pages 2462-2465.
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Erose Sthapit. (2019) Antecedents of a memorable hotel experience: Finnish hotels perspective. Current Issues in Tourism 22:20, pages 2458-2461.
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Articles from other publishers (21)

Changjiang Bruce Tao, Baolin Deng & Jiuxia Sun. (2024) Memorable interactive experiences between hosts and guests in B&Bs and their generation process: The host perspective. Tourism Management 102, pages 104861.
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Garima Negi & Smita Tripathi. (2022) Airbnb phenomenon: a review of literature and future research directions. Journal of Hospitality and Tourism Insights 6:5, pages 1909-1925.
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Guojie Zhang, Xueqin Jian, Jinyan Chen & Yue Liu. (2023) Riding the storm: Understanding how peer-to-peer accommodation hosts manage role stress and the host-guest relationship. Journal of Hospitality and Tourism Management 57, pages 179-189.
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Stephanie Nguyen & Sylvie Llosa. (2023) When users decide to bypass collaborative consumption platforms: The interplay of economic benefit, perceived risk, and perceived enjoyment. Tourism Management 96, pages 104713.
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Xiaoyi Wu, Xiaoyun Han & Hyoungeun Moon. (2023) Host-guest interactions in peer-to-peer accommodation: Scale development and its influence on guests’ value co-creation behaviors. International Journal of Hospitality Management 110, pages 103447.
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Dexiang Yin, Minglong Li, Hailian Qiu, Billy Bai & Lili Zhou. (2023) When the servicescape becomes intelligent: Conceptualization, assessment, and implications for hospitableness. Journal of Hospitality and Tourism Management 54, pages 290-299.
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Moreno Frau, Luca Frigau, Francesca Cabiddu & Francesco Mola. 2023. The Palgrave Handbook of Interactive Marketing. The Palgrave Handbook of Interactive Marketing 987 1011 .
Lishan Xie, Xin Liu, Dongmei Li & Xinhua Guan. (2022) When Service Customization in Tourism Backfires: Exploring the Value Restoration Mechanism to Prevent Value Codestruction. Journal of Hospitality & Tourism Research, pages 109634802211377.
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Giulia Contu, Luca Frigau & Marco Ortu. (2022) VGLM proportional odds model to infer hosts’ Airbnb performance. Quality & Quantity.
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Olabode Ogunbodede, Savvas Papagiannidis & Eleftherios Alamanos. (2021) Value co‐creation and co‐destruction behaviour: Relationship with basic human values and personality traits. International Journal of Consumer Studies 46:4, pages 1278-1298.
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Lan Xue, Xi Y. Leung & Shihan (David) Ma. (2022) What makes a good “guest”: Evidence from Airbnb hosts' reviews. Annals of Tourism Research 95, pages 103426.
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Aikaterini Vassilikopoulou, Irene Kamenidou & Constantinos-Vasilios Priporas. (2022) Negative Airbnb reviews: an aspect-based sentiment analysis approach. EuroMed Journal of Business.
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Li-Wei Wu, Ellen Rouyer & Chung-Yu Wang. (2022) Value co-creation or value co-destruction: co-production and its double-sided effect. International Journal of Bank Marketing 40:4, pages 842-864.
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Lucie K. Ozanne & Girish Prayag. (2022) Exploring Airbnb Host Wellbeing and Host-Guest Conflicts in Network Hospitality. Frontiers in Psychology 13.
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Derya DEMİRDELEN, Mithat DİNÇER & Fusun ISTANBULLU DİNCER. (2021) Airbnb Kullanıcılarının ‘‘Hayal Kırıklığı’’ Üzerine Bir Araştırma. Anatolia: Turizm Araştırmaları Dergisi 33:1 - Ön Yayımdaki Makaleler, pages 7-17.
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Sai Liang, Xiaoxia Zhang, Chunxiao Li, Hui Li & Xiaoyu Yu. (2021) Tit for tat: understanding the responding behavior of property hosts on peer-to-peer rental platforms. International Journal of Contemporary Hospitality Management 33:3, pages 1105-1126.
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Laura Serrano, Antonio Sianes & Antonio Ariza-Montes. (2020) Understanding the Implementation of Airbnb in Urban Contexts: Towards a Categorization of European Cities. Land 9:12, pages 522.
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Xinhua Guan, Jinhong Gong, Lishan Xie & Tzung-Cheng Huan. (2020) Scale development of value co-destruction behavior in tourism. Tourism Management Perspectives 36, pages 100757.
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Daniel Guttentag. (2019) Progress on Airbnb: a literature review. Journal of Hospitality and Tourism Technology 10:4, pages 814-844.
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Erose Sthapit & Peter Björk. (2019) Sources of distrust: Airbnb guests' perspectives. Tourism Management Perspectives 31, pages 245-253.
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Erose Sthapit & Jano Jiménez-Barreto. (2018) Exploring tourists' memorable hospitality experiences: An Airbnb perspective. Tourism Management Perspectives 28, pages 83-92.
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