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Current Issues in Tourism Volume 24, 2021 - Issue 8
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Articles

Assessing quality of air transport service: a comparative analysis of two evaluation models

Raíssa Corrêa de Carvalhoa Departamento de Engenharia de Produção, Universidade Federal de Pernambuco, UFPE, Recife, BrazilCorrespondence[email protected]
ORCID Iconhttps://orcid.org/0000-0002-9329-599XView further author information
ORCID Icon &
Denise Dumke de Medeirosb Quality Management, Operations and Production Systems in Departamento de Engenharia de Produção, Universidade Federal de Pernambuco, UFPE, Recife, BrazilORCID Iconhttps://orcid.org/0000-0001-7927-9021View further author information
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Pages 1123-1138 | Received 28 Jan 2020, Accepted 29 Apr 2020, Published online: 18 May 2020

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Cleiton Rodrigues de Vasconcelos, Raíssa Souto Maior Corrêa de Carvalho, Fagner José Coutinho de Melo & Denise Dumke de Medeiros. (2023) Improving Quality in Public Health Service: An Integrated Approach to the Kano Model and the Balanced Scorecard. Journal of Nonprofit & Public Sector Marketing 35:2, pages 215-241.
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Raíssa Souto Maior Corrêa de Carvalho & Denise Dumke de Medeiros. (2022) A methodology for assessing the main difficulties faced by SMEs in implementing ISO 9001:2015 requirements. Total Quality Management & Business Excellence 33:13-14, pages 1674-1690.
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Subramaniam Ponnaiyan, Khaldoun I. Ababneh & Victor Prybutok. (2021) Determinants of fast-food restaurant service quality in the United Arab Emirates. Quality Management Journal 28:2, pages 86-97.
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Articles from other publishers (11)

Hanumantha Rao Sama, Long-Sheng Chen, Venkateswarlu Nalluri & Madhavaiah Chendragiri. (2023) Enhancing service quality of rural public transport during the COVID-19 pandemic: a novel fuzzy approach. Public Transport 15:2, pages 479-501.
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Mansi Mahendru & Archana Singh. (2023) Airline Customer Segmentation based on Complex Behavioral Approach using K-Mode and XG-Boost Algorithm. Airline Customer Segmentation based on Complex Behavioral Approach using K-Mode and XG-Boost Algorithm.
Patricia Lippitt, Nadine Itani, John F. O’Connell, David Warnock-Smith & Marina Efthymiou. (2023) Investigating Airline Service Quality from a Business Traveller Perspective through the Integration of the Kano Model and Importance–Satisfaction Analysis. Sustainability 15:8, pages 6578.
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Rosa Puertas & Luisa Marti. (2022) Regional analysis of the sustainable development of two Mediterranean countries: Spain and Italy. Sustainable Development 31:2, pages 797-811.
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Hsiu-Fen Lin. (2021) The mediating role of passenger satisfaction on the relationship between service quality and behavioral intentions of low-cost carriers. The TQM Journal 34:6, pages 1691-1712.
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Wenming Zuo, Weijing Bai, Wenfeng Zhu, Xinming He & Xinxin Qiu. (2022) Changes in service quality of sharing accommodation: Evidence from airbnb. Technology in Society 71, pages 102092.
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Mahmut Bakır, Emircan Özdemir, Şahap Akan & Özlem Atalık. (2022) A bibliometric analysis of airport service quality. Journal of Air Transport Management 104, pages 102273.
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Christian Wehner, Luis Miguel López-Bonilla & Jesús Manuel López-Bonilla. (2022) Consumer behaviour in air transportation: Comparison between Spanish and German passengers. Travel Behaviour and Society 28, pages 264-272.
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Omar Boubker & Khaled Naoui. (2022) Factors affecting airline brand love, passengers’ loyalty, and positive word-of-mouth. A case study of Royal Air Maroc. Case Studies on Transport Policy 10:2, pages 1388-1400.
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Hugo Martins, João Pedro Mendonça & Aurélio Oliveira. 2022. Cultural Sustainable Tourism. Cultural Sustainable Tourism 33 43 .
Jan Chocholac, Roman Hruska, Stanislav Machalik, Dana Sommerauerova & Petr Sohajek. (2021) Framework for Greenhouse Gas Emissions Calculations in the Context of Road Freight Transport for the Automotive Industry. Sustainability 13:7, pages 4068.
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