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Current Issues in Tourism Volume 24, 2021 - Issue 12
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Articles

Social media management in the traveller's customer journey: an analysis of the hospitality sector

Lala Hua Department of Economic and Business Management Sciences, Catholic University of the Sacred Heart, Milan, ItalyCorrespondence[email protected]
&
Mirko Olivierib Department of Business, Law, Economics and Consumer Behaviour, IULM University, Milan, Italy
Pages 1768-1779 | Received 21 Apr 2020, Accepted 31 Aug 2020, Published online: 24 Sep 2020

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Mohit Malhan & Prem Prakash Dewani. (2023) Customer engagement on social networking sites: an experimental analysis in the tourism and hospitality sector. Current Issues in Tourism 26:12, pages 1915-1940.
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Catarina Pacheco & António Azevedo. (2023) Mapping the journey of the CoLiving experience of digital nomads, using verbal and visual narratives. World Leisure Journal 65:2, pages 192-217.
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Rei Yamashita. (2022) A quantitative scoping review of information search behaviour in sport tourism. Journal of Sport & Tourism 26:4, pages 363-386.
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Rebeka-Anna Pop, Zsuzsa Săplăcan, Dan-Cristian Dabija & Mónika-Anetta Alt. (2022) The impact of social media influencers on travel decisions: the role of trust in consumer decision journey. Current Issues in Tourism 25:5, pages 823-843.
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Articles from other publishers (8)

Damianos P. Sakas, Dimitrios P. Reklitis, Marina C. Terzi & Niki Glaveli. (2023) Growth of digital brand name through customer satisfaction with big data analytics in the hospitality sector after the COVID-19 crisis. International Journal of Information Management Data Insights 3:2, pages 100190.
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Mirko Olivieri, Elanor Colleoni & Giuseppe Bonaccorso. 2023. Online Reputation Management in Destination and Hospitality. Online Reputation Management in Destination and Hospitality 51 71 .
Sajjad Nazir, Sahar Khadim, Muhammad Ali Asadullah & Nausheen Syed. (2023) Exploring the influence of artificial intelligence technology on consumer repurchase intention: The mediation and moderation approach. Technology in Society 72, pages 102190.
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António Azevedo. (2023) Pull and Push Drivers of Giant-Wave Spectators in Nazaré, Portugal: A Cultural Ecosystem Services Assessment Based on Geo-Tagged Photos. Land 12:2, pages 360.
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Monica Gomez-Suarez & Mónica Veloso. (2022) Enhancing social media engagement by the hospitality industry: The power of customer experience dimensions. Journal of Vacation Marketing, pages 135676672211351.
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Damianos P. Sakas, Dimitrios P. Reklitis, Marina C. Terzi & Costas Vassilakis. (2022) Multichannel Digital Marketing Optimizations through Big Data Analytics in the Tourism and Hospitality Industry. Journal of Theoretical and Applied Electronic Commerce Research 17:4, pages 1383-1408.
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Fotis Kitsios, Eleftheria Mitsopoulou, Eleni Moustaka & Maria Kamariotou. (2022) User-Generated Content behavior and digital tourism services: A SEM-neural network model for information trust in social networking sites. International Journal of Information Management Data Insights 2:1, pages 100056.
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Yean Shan Beh, Yit Sean Chong & Xinyi Li. 2022. COVID-19 and the Evolving Business Environment in Asia. COVID-19 and the Evolving Business Environment in Asia 173 185 .

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