https://orcid.org/0000-0003-0835-1246
Citations (14)
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Martin Sonntag, Jens Mehmann & Frank Teuteberg. (2023) DERIVING TRUST-SUPPORTING DESIGN KNOWLEDGE FOR AI-BASED CHATBOTS IN CUSTOMER SERVICE: A USE CASE FROM THE AUTOMOTIVE INDUSTRY. Journal of Organizational Computing and Electronic Commerce 33:3-4, pages 178-210.
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Dogan Gursoy, Yu Li & Hakjun Song. (2023) ChatGPT and the hospitality and tourism industry: an overview of current trends and future research directions. Journal of Hospitality Marketing & Management 32:5, pages 579-592.
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Suchita Jha, Shiromani Gupta & Rachna Mahajan. (2023) The effect of motivated consumer innovativeness on the intention to use chatbots in the travel and tourism sector. Asia Pacific Journal of Tourism Research 28:7, pages 729-744.
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Şensev Payan İlkan, Ali Öztüren, Turgay Avcı & Foad Irani. (2023) Mobile application features effects on the application's engagement and intention for continuing use in tourism. Asia Pacific Journal of Tourism Research 28:4, pages 386-400.
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Martin Fontanari & Anastasia Traskevich. (2023) Smart-Solutions for Handling Overtourism and Developing Destination Resilience for the Post-Covid-19 Era. Tourism Planning & Development 20:1, pages 86-107.
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Edward C. S. Ku. Anthropomorphic chatbots as a catalyst for marketing brand experience: evidence from online travel agencies. Current Issues in Tourism 0:0, pages 1-20.
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Jin Liu, C. Michael Hall, Chris Zhu & Vincent Ting Pong Cheng. Redefining the concept of smart tourism in tourism and hospitality. Anatolia 0:0, pages 1-13.
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Articles from other publishers (7)
Yu-li Liu, Bo Hu, Wenjia Yan & Zhi Lin. (2023) Can chatbots satisfy me? A mixed-method comparative study of satisfaction with task-oriented chatbots in mainland China and Hong Kong. Computers in Human Behavior 143, pages 107716.
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Shuaikang Hao, Lifang Peng, Wennie Adrian Wijaya & Bin Liu. (2023) Not that into you? Lovers’ traveling desynchronicity and its effects on the traveling satisfaction. Journal of Hospitality and Tourism Management 54, pages 404-414.
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Mark Anthony Camilleri & Ciro Troise. (2022) Live support by chatbots with artificial intelligence: A future research agenda. Service Business 17:1, pages 61-80.
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Tsung-Hung Lee & Fen-Hauh Jan. (2022) Development and Validation of the Smart Tourism Experience Scale. Sustainability 14:24, pages 16421.
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Nikolaos Varotsis. (2022) Digital Entrepreneurship and Creative Industries in Tourism: A Research Agenda. Economies 10:7, pages 167.
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Sueting Chang. (2022) Can smart tourism technology enhance destination image? The case of the 2018 Taichung World Flora Exposition. Journal of Hospitality and Tourism Technology 13:4, pages 590-607.
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Ziyi Wang & Zixiao Lin. 2022. Proceedings of the 2022 3rd International Conference on Modern Education and Information Management (ICMEIM 2022). Proceedings of the 2022 3rd International Conference on Modern Education and Information Management (ICMEIM 2022)
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