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European Journal of General Practice Volume 27, 2021 - Issue 1
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Original Articles

A multi-perspective exploration of the understanding of patient complaints and their potential for patient safety improvement in general practice

Emily O’Dowda Discipline of General Practice, National University of IrelandGalway, Galway, IrelandCorrespondence[email protected]
ORCID Iconhttps://orcid.org/0000-0001-9283-5459View further author information
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Sinead Lydonb School of Medicine, National University of IrelandGalway, Galway, IrelandORCID Iconhttps://orcid.org/0000-0001-5700-4350View further author information
ORCID Icon &
Paul O’Connora Discipline of General Practice, National University of IrelandGalway, Galway, IrelandORCID Iconhttps://orcid.org/0000-0001-9036-098XView further author information
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Pages 35-44 | Received 09 Oct 2020, Accepted 02 Mar 2021, Published online: 27 Apr 2021

Citations (2)

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Read on this site (1)

Matthew Pearce, Victoria Wilkins & David Chaulk. (2021) Using patient complaints to drive healthcare improvement: a narrative overview. Hospital Practice 49:sup1, pages 393-398.
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Articles from other publishers (1)

Emily O’Dowd, Sinéad Lydon, Kathryn Lambe, Chris Rudland, Aoife Hilton & Paul O’Connor. (2022) Identifying hot spots for harm and blind spots across the care pathway from patient complaints about general practice. Family Practice 39:4, pages 579-585.
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