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Public Management: An International Journal of Research and Theory Volume 2, 2000 - Issue 1
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Original Articles

Measuring the Performance of Voluntary Organizations

Jeremy Kendall Personal Social Services Research Unit (PSSRLI), London School of Economics Houghton Street, London, WC2A 2AE, UK
&
Martin Knapp Personal Social Services Research Unit (PSSRLI), London School of Economics Houghton Street, London, WC2A 2AE, UK
Pages 105-132 | Published online: 28 Jul 2006

Citations (54)

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Laura Lebec & Adina Dudau. (2023) From the inside looking out: towards an ecosystem paradigm of third sector organizational performance measurement. Public Management Review 0:0, pages 1-26.
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Khaldoun AbouAssi, Suyeon Jo & Angela Bies. (2022) Human Resources in Nonprofits: An Indicator of Managerial Preparedness or Program Needs?. Public Performance & Management Review 45:3, pages 557-581.
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Tyler Dale Hauger. (2022) Nothing about us without us: innovating grantmaking processes with participatory methodology. Innovation: The European Journal of Social Science Research 0:0, pages 1-21.
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Catherine Liston-Heyes & Gordon Liu. (2021) To measure or not to measure?An empirical investigation of social impact measurement in UK social enterprises. Public Management Review 23:5, pages 687-709.
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Stephan M. Wagner, Bublu Thakur-Weigold, Federico Gatti & Jonas Stumpf. (2021) Measuring and improving the impact of humanitarian logistics consulting. Production Planning & Control 32:2, pages 83-103.
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Malika Igalla, Jurian Edelenbos & Ingmar van Meerkerk. (2020) What explains the performance of community-based initiatives? Testing the impact of leadership, social capital, organizational capacity, and government support. Public Management Review 22:4, pages 602-632.
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Ishani B. Soysa, Nihal P. Jayamaha & Nigel P. Grigg. (2019) Validating the balanced scorecard framework for nonprofit organisations: an empirical study involving Australasian healthcare. Total Quality Management & Business Excellence 30:9-10, pages 1005-1025.
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Juliet A. Musso, Matthew M. Young & Michael Thom. (2019) Volunteerism as co-production in public service management: application to public safety in California. Public Management Review 21:4, pages 473-494.
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John Frame$suffix/text()$suffix/text(). (2016) The social construction of success among leaders of faith-based and secular NGOs in Cambodia: Examining the role of faith. Journal of Religion & Spirituality in Social Work: Social Thought 35:4, pages 271-294.
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Jurgen Willems, Marc Jegers & Lewis Faulk. (2016) Organizational Effectiveness Reputation in the Nonprofit Sector. Public Performance & Management Review 39:2, pages 454-475.
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Bengo Irene, Arena Marika, Azzone Giovanni & Calderini Mario. (2016) Indicators and metrics for social business: a review of current approaches. Journal of Social Entrepreneurship 7:1, pages 1-24.
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Giacomo Manetti & Simone Toccafondi. (2014) Defining the Content of Sustainability Reports in Nonprofit Organizations: Do Stakeholders Really Matter?. Journal of Nonprofit & Public Sector Marketing 26:1, pages 35-61.
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Rod Dacombe. (2011) Can we argue against it? Performance management and state funding of voluntary organizations in the UK. Public Money & Management 31:3, pages 159-166.
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Andri Soteri‐Proctor. (2010) Making use of qualitative tools: towards a fuller understanding of the voluntary sector’s engagement with public service delivery. International Journal of Social Research Methodology 13:5, pages 411-424.
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LolaC. Duque-Zuluaga & Ulrike Schneider. (2008) Market Orientation and Organizational Performance in the Nonprofit Context: Exploring Both Concepts and the Relationship Between Them. Journal of Nonprofit & Public Sector Marketing 19:2, pages 25-47.
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Ben Cairns, Margaret Harris & Patricia Young. (2005) Building the Capacity of the Voluntary Nonprofit Sector: Challenges of Theory and Practice. International Journal of Public Administration 28:9-10, pages 869-885.
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Elizabeth‐Rose Ahearn & Catherine Mai. (2023) The nature of measurement across the hybridised social sector: A systematic review of reviews. Australian Journal of Public Administration.
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Frank Conaty & Geraldine Robbins. (2023) Accountability logics in disability service NPOs – Incorporating the role of service user advocacy in accountability and management control systems. Accounting, Auditing & Accountability Journal 36:4, pages 1110-1136.
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Nur Azreen Zulkefly, Norjihan Abdul Ghani, Christie Pei-Yee Chin, Suraya Hamid & Nor Aniza Abdullah. (2021) The future of social entrepreneurship: modelling and predicting social impact. Internet Research 32:2, pages 640-653.
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Christina Hertel, Sophie Bacq & G. T. Lumpkin. 2022. Social Innovation and Social Enterprises. Social Innovation and Social Enterprises 137 172 .
Charity R. Remington. 2022. Global Encyclopedia of Public Administration, Public Policy, and Governance. Global Encyclopedia of Public Administration, Public Policy, and Governance 3016 3021 .
Mohammed Aboramadan, Khalid Abed Dahleez, Caterina Farao & Mohammed Alshurafa. (2021) Performance measurement and NPOs' effectiveness: does internal stakeholders' trust matter? Evidence from Palestine. Benchmarking: An International Journal 28:8, pages 2580-2602.
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Frank Conaty & Geraldine Robbins. (2021) A stakeholder salience perspective on performance and management control systems in non-profit organisations. Critical Perspectives on Accounting 80, pages 102052.
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Marta Rey-Garcia & Vanessa Mato-Santiso. (2020) Enhancing the effects of university education for sustainable development on social sustainability: the role of social capital and real-world learning. International Journal of Sustainability in Higher Education 21:7, pages 1451-1476.
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Márcia R. C. Santos, Raul M. S. Laureano & Sérgio Moro. (2019) Unveiling Research Trends for Organizational Reputation in the Nonprofit Sector. VOLUNTAS: International Journal of Voluntary and Nonprofit Organizations 31:1, pages 56-70.
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Petra Tausl Prochazkova & Marta Noskova. (2020) An application of input-output analysis to social enterprises: a case of the Czech Republic. Journal of Entrepreneurship in Emerging Economies 12:4, pages 495-522.
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Halil Savaş & Zinnet Karakaş. (2019) An Investigation into Service Performance Measurement of Non-Governmental Organizations. Gaziantep University Journal of Social Sciences 18:3, pages 1143-1159.
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Giacomo Manetti, Marco Bellucci, Elena Como & Luca Bagnoli. (2018) Motivations for Issuing Social Reports in Italian Voluntary Organizations. Nonprofit and Voluntary Sector Quarterly 48:2, pages 360-387.
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Anders Malthe Bach-Mortensen & Paul Montgomery. (2018) What are the barriers and facilitators for third sector organisations (non-profits) to evaluate their services? A systematic review. Systematic Reviews 7:1.
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Thomas A. Burnham & Jeffrey A. Wong. (2018) Factors influencing successful net promoter score adoption by a nonprofit organization: a case study of the Boy Scouts of America. International Review on Public and Nonprofit Marketing 15:4, pages 475-495.
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Andy Cochrane, Sinead McGilloway & Michael Donnelly. (2017) Working with, and for, Older People through Philanthropy-Funded Non-Profit Organisations in Ireland. Ageing International 43:4, pages 464-476.
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Terri Mannarini, Cosimo Talò, Gianvito D’Aprile & Emanuela Ingusci. (2018) A Psychosocial Measure of Social Added Value in Non-profit and Voluntary Organizations: Findings from a Study in the South of Italy. VOLUNTAS: International Journal of Voluntary and Nonprofit Organizations 29:6, pages 1315-1329.
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Danielle McConville & Carolyn Cordery. (2018) Charity performance reporting, regulatory approaches and standard-setting. Journal of Accounting and Public Policy 37:4, pages 300-314.
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Sebastian Ceptureanu, Eduard Ceptureanu, Vlad Bogdan & Violeta Radulescu. (2018) Sustainability Perceptions in Romanian Non-Profit Organizations: An Exploratory Study Using Success Factor Analysis. Sustainability 10:2, pages 294.
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Niki Glaveli & Konstantinos Geormas. (2017) Doing well and doing good. International Journal of Entrepreneurial Behavior & Research 24:1, pages 147-170.
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Charity R. Remington. 2018. Global Encyclopedia of Public Administration, Public Policy, and Governance. Global Encyclopedia of Public Administration, Public Policy, and Governance 1312 1317 .
Nazrul Hazizi Noordin, Siti Nurah Haron & Salina Kassim. (2017) Developing a comprehensive performance measurement system for waqf institutions . International Journal of Social Economics 44:7, pages 921-936.
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John Frame. (2017) Exploring the approaches to care of faith-based and secular NGOs in Cambodia that serve victims of trafficking, exploitation, and those involved in sex work. International Journal of Sociology and Social Policy 37:5/6, pages 311-326.
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Annette Bauer, Martin Knapp, Gerald Wistow, Margaret Perkins, Derek King & Valentina Iemmi. (2017) Costs and economic consequences of a help-at-home scheme for older people in England. Health & Social Care in the Community 25:2, pages 780-789.
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Mohammed Aboramadan & Elio Borgonovi. (2016) STRATEGIC MANAGEMENT PRACTICES AS A KEY DETERMINANT OF SUPERIOR NON-GOVERNMENTAL ORGANIZATIONS PERFORMANCE. Problems of Management in the 21st Century 11:2, pages 71-92.
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Agyenim Boateng, Raphaël K. Akamavi & Girlie Ndoro. (2016) Measuring performance of non-profit organisations: evidence from large charities. Business Ethics: A European Review 25:1, pages 59-74.
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이원주 & 지은구. (2015) Development of Performance Measurement Model Nursing Homes. Korean Journal of Gerontological Social Welfare null:69, pages 239-268.
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Chongmyoung Lee & Branda Nowell. (2014) A Framework for Assessing the Performance of Nonprofit Organizations. American Journal of Evaluation 36:3, pages 299-319.
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Philippe Eynaud & Damien Mourey. (2015) Apports et limites de la production du chiffre dans l’entreprise sociale. Revue Française de Gestion 41:247, pages 85-100.
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Daniel Chigudu. (2015) Aligning profit making organisations’ strategy to the public sector for improved performance: Market orientation. Corporate Ownership and Control 13:1, pages 574-582.
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Malin Arvidson & Fergus Lyon. (2013) Social Impact Measurement and Non-profit Organisations: Compliance, Resistance, and Promotion. VOLUNTAS: International Journal of Voluntary and Nonprofit Organizations 25:4, pages 869-886.
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Rebecca Edwards, Graham Smith & Milena Büchs. (2013) Environmental Management Systems and the Third Sector: Exploring Weak Adoption in the UK. Environment and Planning C: Government and Policy 31:1, pages 119-133.
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Hans-Gerd Ridder, Alina McCandless Baluch & Erk P. Piening. (2012) The whole is more than the sum of its parts? How HRM is configured in nonprofit organizations and why it matters. Human Resource Management Review 22:1, pages 1-14.
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Andrea Bassi. 2012. Challenge Social Innovation. Challenge Social Innovation 325 350 .
Roger Courtney, Gordon Marnoch & Arthur Williamson. (2009) STRATEGIC PLANNING AND PERFORMANCE: AN EXPLORATORY STUDY OF HOUSING ASSOCIATIONS IN NORTHERN IRELAND. Financial Accountability & Management 25:1, pages 55-78.
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Magdy G. Abdel-Kader & Billy Wadongo. (2011) Performance Management in NGOs: Evidence from Kenya. SSRN Electronic Journal.
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