Advanced search
Publication Cover
Public Management Review Volume 18, 2016 - Issue 3
Submit an article Journal homepage
2,073
Views
49
CrossRef citations to date
0
Altmetric
Articles

Unintended responses to performance management in dutch hospital care: Bringing together the managerial and professional perspectives

Emiel KerpershoekFaculty of Technology, Policy & Management, Delft University of Technology, Delft, The NetherlandsCorrespondence[email protected]
,
Martijn GroenleerFaculty of Technology, Policy & Management, Delft University of Technology, Delft, The NetherlandsCorrespondence[email protected]
&
Hans de BruijnFaculty of Technology, Policy & Management, Delft University of Technology, Delft, The NetherlandsCorrespondence[email protected]
Pages 417-436 | Published online: 15 Dec 2014

Citations (49)

Keep up to date with the latest research on this topic with citation updates for this article.

Subscribe to citation updates

Read on this site (15)

Hyung-Woo Lee & Peter J. Robertson. (2023) Improvements in employee performance management over time: evidence from U.S. federal agencies. Public Management Review 0:0, pages 1-25.
Read now
Nadine Raaphorst. (2023) An empirical conceptualization of front line enablement by performance management. Public Management Review 0:0, pages 1-26.
Read now
Nina M. van Loon & Mads Leth Felsager Jakobsen. (2022) Connecting the dots between performance management and red tape perceptions. International Public Management Journal 25:3, pages 435-453.
Read now
Drorit Gassner, Anat Gofen & Nadine Raaphorst. (2022) Performance management from the bottom up. Public Management Review 24:1, pages 106-123.
Read now
César Grima Madureira, Belén Rando & David Ferraz. (2021) The Public Administration Performance Appraisal Integrated System (SIADAP) and the Portuguese Civil Servants Perceptions. International Journal of Public Administration 44:4, pages 300-310.
Read now
Timothy M. Dawbin, Michael P. Sam & Cecilia Stenling. (2021) National sport organisation responses to independent reviews. International Journal of Sport Policy and Politics 13:1, pages 29-43.
Read now
AMÉLIA FERREIRA DA SILVA, BELEN FERNANDEZ-FEIJOO & SUSANA GAGO. (2020) Accounting Information Tools in Managerial Clinical Service Decision-Making Processes: Evidence from Portuguese Public Hospitals. International Public Management Journal 23:4, pages 535-563.
Read now
S. Lorenzo Benaine & Alexander Kroll. (2020) Explaining effort substitution in performance systems: the role of task demands and mission orientation. Public Management Review 22:6, pages 813-835.
Read now
Sven Siverbo, Mikael Cäker & Johan Åkesson. (2019) Conceptualizing dysfunctional consequences of performance measurement in the public sector. Public Management Review 21:12, pages 1801-1823.
Read now
Scott Douglas, Christopher Hood, Tom Overmans & Floor Scheepers. (2019) Gaming the system: building an online management game to spread and gather insights into the dynamics of performance management systems. Public Management Review 21:10, pages 1560-1576.
Read now
Robin Bauwens, Mieke Audenaert & Adelien Decramer. (2019) Fostering societal impact and job satisfaction: the role of performance management and leader–member exchange. Public Management Review 21:10, pages 1486-1515.
Read now
Rui Mu & Martin De Jong. (2018) The psychology of local officials: explaining strategic behavior in the Chinese Target Responsibility System. Journal of Chinese Governance 3:2, pages 243-260.
Read now
Sybert Mutereko & Faith Ruffin. (2018) Public Administration Dilemmas: An Analysis of Teachers’ Perceptions of the Effects of Performance Evaluation in Post-Colonial South Africa. International Journal of Public Administration 41:1, pages 34-45.
Read now
Ingo Bode, Johannes Lange & Markus Märker. (2017) Caught in organized ambivalence: institutional complexity and its implications in the German hospital sector. Public Management Review 19:4, pages 501-517.
Read now
Stephen P. Osborne. (2017) Public management research over the decades: what are we writing about?. Public Management Review 19:2, pages 109-113.
Read now

Articles from other publishers (34)

Dennis R. Van Kerkvoorden, Roelof G. A. Ettema & Mirella M. N. Minkman. (2023) Accountability in healthcare in the Netherlands: A scoping review. The International Journal of Health Planning and Management.
Crossref
Alexander Kroll. (2023) Relational Mechanisms to Explain Collective Performance Data Use. Perspectives on Public Management and Governance 6:2-3, pages 106-118.
Crossref
Xu Han & Weijie Wang. (2022) Does granting managerial autonomy in exchange for accountability mitigate gaming?. Public Administration Review 83:4, pages 793-808.
Crossref
Wei-Fu Chang, Xin-Yu Yan, Hao Ling, Ting Liu & Ai-Jing Luo. (2023) A study of the types and manifestations of physicians' unintended behaviors in the DRG payment system. Frontiers in Public Health 11.
Crossref
Inkyu Kang. (2023) How does technology‐based monitoring affect street‐level bureaucrats' behavior? An analysis of body‐worn cameras and police actions. Journal of Policy Analysis and Management.
Crossref
Teemu Malmi, Katja Kolehmainen & Markus Granlund. (2023) Explaining the Unintended Consequences of Management Control Systems: Managerial Cognitions and Inertia in the Case of Nokia Mobile Phones*. Contemporary Accounting Research 40:2, pages 1013-1045.
Crossref
Domenico Berdicchia, Enrico Bracci & Giovanni Masino. (2021) Disentangling the effect of perceived performance management system accuracy on intrinsic and extrinsic motivation. Meditari Accountancy Research 31:2, pages 213-238.
Crossref
Roman A. Lewandowski & Giuseppe T. Cirella. (2022) Performance management systems: Trade-off between implementation and strategy development. Operations Management Research 16:1, pages 280-295.
Crossref
Antonella Cifalinò, Daniele Mascia, Gabriele Morandin & Emanuele Vendramini. (2021) Perceived goal importance, knowledge and accessibility of performance information: Testing mediation and moderation effects on medical professionals’ achievement of performance targets 1 . Financial Accountability & Management 39:1, pages 81-102.
Crossref
Xinyu Li & Jenna M. Evans. (2022) Incentivizing performance in health care: a rapid review, typology and qualitative study of unintended consequences. BMC Health Services Research 22:1.
Crossref
Petra Pekkanen & Timo Pirttilä. (2022) Output measurement in professional public organizations: insights from European justice systems. International Journal of Productivity and Performance Management.
Crossref
Larissa Marx Welter & Sandra Rolim Ensslin. (2021) How do the unintended consequences of performance evaluation systems manifest themselves?. Journal of Accounting & Organizational Change 18:4, pages 509-528.
Crossref
Neil A. Morgan, Satish Jayachandran, John Hulland, Binay Kumar, Costas Katsikeas & Agnes Somosi. (2022) Marketing performance assessment and accountability: Process and outcomes. International Journal of Research in Marketing 39:2, pages 462-481.
Crossref
Puren Aktas. (2022) Physician perspectives on the implications of the diagnosis‐related groups for medical practice in Turkey: A qualitative study. The International Journal of Health Planning and Management 37:3, pages 1769-1780.
Crossref
Donald P. Moynihan, Martin Baekgaard & Mads Leth Jakobsen. (2019) Tackling the Performance Regime Paradox: A Problem‐Solving Approach Engages Professional Goal‐Based Learning. Public Administration Review 80:6, pages 1001-1010.
Crossref
Mads Leth Jakobsen. (2019) Buy-in to a Credible Vision! Why Leaders Make Prospector Responses to Learning-Oriented Performance Reform. Public Organization Review 20:2, pages 277-299.
Crossref
Maria Cristina Ghiotto, Ylenia Rizzolo, Elisa Carraro & Mirko Claus. (2020) La "cartella informatizzata" del Medico di Medicina Generale nel sistema di valutazione delle performance dell'Assistenza Primaria. MECOSAN:112, pages 41-59.
Crossref
Sam van Herwaarden, Iris Wallenburg, Joris Messelink & Roland Bal. (2018) Opening the black box of diagnosis-related groups (DRGs): unpacking the technical remuneration structure of the Dutch DRG system. Health Economics, Policy and Law 15:2, pages 196-209.
Crossref
Judith van Erp, Iris Wallenburg & Roland Bal. (2018) Performance regulation in a networked healthcare system: From cosmetic to institutionalized compliance. Public Administration 98:1, pages 46-61.
Crossref
Lars Tummers & Victor Bekkers. 2020. Discretion and the Quest for Controlled Freedom. Discretion and the Quest for Controlled Freedom 163 176 .
Hans-Gerd Ridder & Jan Simon Schrader. (2019) Processing of intended and unintended strategic issues and integration into the strategic agenda. Health Care Management Review 44:4, pages 332-343.
Crossref
van Gestel, Kuiper & Hendrikx. (2019) Changed Roles and Strategies of Professionals in the (co)Production of Public Services. Administrative Sciences 9:3, pages 59.
Crossref
Chiara Oppi, Cristina Campanale, Lino Cinquini & Emidia Vagnoni. (2019) Clinicians and accounting: A systematic review and research directions. Financial Accountability & Management 35:3, pages 290-312.
Crossref
Nadine van Engen, Bram Steijn & Lars Tummers. (2019) Do consistent government policies lead to greater meaningfulness and legitimacy on the front line?. Public Administration 97:1, pages 97-115.
Crossref
Ian Greener. (2018) Performance management that works? Improving public services by making use of intrinsic motivation. Social Policy & Administration 53:1, pages 99-112.
Crossref
Francis McGeough & Matthias Beck. (2018) The failed implementation of performance management in Irish central government. Financial Accountability & Management 34:3, pages 226-239.
Crossref
Monica Franco‐Santos & David Otley. (2018) Reviewing and Theorizing the Unintended Consequences of Performance Management Systems. International Journal of Management Reviews 20:3, pages 696-730.
Crossref
Sebastian Jilke, Wouter Van Dooren & Sabine Rys. (2018) Discrimination and Administrative Burden in Public Service Markets: Does a Public–Private Difference Exist?. Journal of Public Administration Research and Theory 28:3, pages 423-439.
Crossref
Mads Leth Jakobsen, Martin Baekgaard, Donald P Moynihan & Nina van Loon. (2018) Making Sense of Performance Regimes: Rebalancing External Accountability and Internal Learning. Perspectives on Public Management and Governance 1:2, pages 127-141.
Crossref
Deborah Agostino & Michela Arnaboldi. (2018) Performance measurement systems in public service networks. The what, who, and how of control. Financial Accountability & Management 34:2, pages 103-116.
Crossref
Nadine A.M. van Engen. (2017) A short measure of general policy alienation: Scale development using a 10‐step procedure. Public Administration 95:2, pages 512-526.
Crossref
David Giauque. (2016) Stress among public middle managers dealing with reforms. Journal of Health Organization and Management 30:8, pages 1259-1283.
Crossref
Hans de Bruijn, Martijn Groenleer & Theo van Ruijven. (2016) The dynamics of doping: Lance Armstrong, the United States Anti-Doping Agency and the regulatory governance of professional cycling. Regulation & Governance 10:3, pages 284-297.
Crossref
WOUTER VAN DOOREN, JORIS VOETS & SIEN WINTERS. (2015) AUTONOMY AND REREGULATION: EXPLAINING DYNAMICS IN THE FLEMISH SOCIAL HOUSING SECTOR. Public Administration 93:4, pages 1068-1083.
Crossref

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Order Reprints Request Corporate Permissions

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

Request Academic Permissions

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.

Related research

People also read lists articles that other readers of this article have read.

Recommended articles lists articles that we recommend and is powered by our AI driven recommendation engine.

Cited by lists all citing articles based on Crossref citations.
Articles with the Crossref icon will open in a new tab.