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Public Management Review Volume 20, 2018 - Issue 11
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Original Articles

Interaction styles of street-level workers and motivation of clients: a new instrument to assess discretion-as-used in the case of activation of jobseekers

Liesbeth Van ParysHIVA – Research Institute for Work and Society, KU Leuven, Leuven, BelgiumCorrespondence[email protected]
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Ludo StruyvenHIVA – Research Institute for Work and Society, KU Leuven, Leuven, BelgiumView further author information
Pages 1702-1721 | Published online: 19 Feb 2018

Citations (10)

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Read on this site (3)

Ahrum Chang & Gene. A. Brewer. (2022) Street-Level bureaucracy in public administration: A systematic literature review. Public Management Review 0:0, pages 1-21.
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Cecilia Stenling & Josef Fahlén. (2021) Sport club consultants as street-level bureaucrats in sport policy processes: conceptualising micro-level interaction styles and their macro-level consequences. European Journal for Sport and Society 18:2, pages 168-186.
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Casey J. Fleming. (2020) Prosocial rule breaking at the street level: the roles of leaders, peers, and bureaucracy. Public Management Review 22:8, pages 1191-1216.
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Articles from other publishers (7)

Camilla Bank Friis. (2022) Group Styles of Justice or Service: How Ticket Inspectors Manage Contested Citizen Encounters. Symbolic Interaction 46:1, pages 26-46.
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Raul P. Lejano & Wing Shan Kan. 2022. Relationality. Relationality.
Aute Kasdorp & Leonie Schakel. (2021) Ambiguous Signaling in Regulatory Conversations How Miscommunication and Hierarchy Hamper Voluntary Regulatee Cooperation. Administration & Society 54:5, pages 903-938.
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Daniela Leonardi, Rebecca Paraciani & Dario Raspanti. (2021) A strategy is necessary. The policy–client conflict within different relational asymmetries: a comparison at the street-level. International Journal of Sociology and Social Policy 41:13/14, pages 81-95.
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Neomi Frisch Aviram, Itai Beeri & Nissim Cohen. (2021) From the Bottom-Up: Probing the Gap Between Street-Level Bureaucrats’ Intentions of Engaging in Policy Entrepreneurship and Their Behavior. The American Review of Public Administration 51:8, pages 636-649.
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Jolien Grandia, Yvonne M. La Grouw & Peter M. Kruyen. (2019) Motivating the unemployed: A full‐range model of motivational strategies that caseworkers use to activate clients. Social Policy & Administration 54:3, pages 375-389.
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Jim Curtis & Stefan Kaufman. (2020) “It's not what you see but what you hear…": Understanding environment protection officers' responsive decision making. Journal of Environmental Management 262, pages 110336.
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