Advanced search
Publication Cover
Public Management Review Volume 24, 2022 - Issue 6
Submit an article Journal homepage
1,177
Views
12
CrossRef citations to date
0
Altmetric
Research Article

The impact of technological innovation on service delivery: social media and smartphone integration in a 311 system

Matthew M. YoungDepartment of Public Administration and International Affairs, Syracuse University, Syracuse, New York, USACorrespondence[email protected]
ORCID Iconhttps://orcid.org/0000-0002-9262-2346View further author information
ORCID Icon
Pages 926-950 | Published online: 03 Feb 2021

Citations (12)

Keep up to date with the latest research on this topic with citation updates for this article.

Subscribe to citation updates

Read on this site (2)

Lihi Lahat & Regev Nathansohn. (2023) Challenges and opportunities for equity in public management: Digital applications in multicultural Smart cities. Public Management Review 0:0, pages 1-24.
Read now
Tima T. Moldogaziev, Cheol Liu & Mikhail Ivonchyk. (2022) Policy experimentation with impact financing: a systematic review of research on social impact bonds. Asia Pacific Journal of Public Administration 44:1, pages 81-99.
Read now

Articles from other publishers (10)

Cody A. Drolc & Kelsey Shoub. (2024) The particular and diffuse effects of negative interactions on participation: Evidence from responses to police killings. Policy Studies Journal.
Crossref
Youlang Zhang & Wenzhao Li. (2024) How Does Homeownership Shape Public Service Coproduction? Evidence from a Public Complaint System in Beijing, China. The American Review of Public Administration.
Crossref
Andranik Tumasjan. (2023) The many faces of social media in business and economics research: Taking stock of the literature and looking into the future. Journal of Economic Surveys 38:2, pages 389-426.
Crossref
Ana Carolina Ferreira Costa, Fernando Capelo Neto, Maximilian Espuny, Aglaé Baptista Torres da Rocha & Otávio José de Oliveira. (2023) Digitalization of customer service in small and medium-sized enterprises: drivers for the development and improvement. International Journal of Entrepreneurial Behavior & Research 30:2/3, pages 305-341.
Crossref
Pascale-Catherine Kirklies, Oliver Neumann & Lisa Hohensinn. (2024) Promoting digital equality in co-production: The role of platform design. Government Information Quarterly 41:1, pages 101903.
Crossref
Merve Güler & Gülçin Büyüközkan. (2023) A Survey of Digital Government: Science Mapping Approach, Application Areas, and Future Directions. Systems 11:12, pages 563.
Crossref
Seunghwan Myeong & Syed Asad Abbas Bokhari. (2023) Building Participative E-Governance in Smart Cities: Moderating Role of Institutional and Technological Innovation. Sustainability 15:20, pages 15075.
Crossref
Loni Hagen, Mihir Patel & Luis Luna‐Reyes. (2023) Human‐supervised data science framework for city governments: A design science approach . Journal of the Association for Information Science and Technology 74:8, pages 923-936.
Crossref
J. Ignacio Criado & Julián Villodre. (2023) Exploring citizens attitudes towards social media use by public administrations: the case of Spanish local governments. Exploring citizens attitudes towards social media use by public administrations: the case of Spanish local governments.
Juliet Joseph & Robyn Williams. (2022) A retrospective analysis: ICT for improved municipal service delivery amidst COVID 19. EUREKA: Social and Humanities:2, pages 70-85.
Crossref

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Order Reprints Request Corporate Permissions

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

Request Academic Permissions

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.

Related research

People also read lists articles that other readers of this article have read.

Recommended articles lists articles that we recommend and is powered by our AI driven recommendation engine.

Cited by lists all citing articles based on Crossref citations.
Articles with the Crossref icon will open in a new tab.