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Public Management Review Volume 24, 2022 - Issue 9
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Research Article

Representation, reputation and expectations towards bureaucracy: experimental findings from a favela in Brazil

André Dantas Cabrala Brazilian School of Public and Business Administration, EBAPE, Getulio Vargas Foundation, FGV, Rio de Janeiro, BrasilORCID Iconhttps://orcid.org/0000-0002-5465-8882View further author information
ORCID Icon,
Alketa Pecia Brazilian School of Public and Business Administration, EBAPE, Getulio Vargas Foundation, FGV, Rio de Janeiro, BrasilCorrespondence[email protected]
ORCID Iconhttps://orcid.org/0000-0002-0488-1744View further author information
ORCID Icon &
Gregg G. Van Ryzinb School of Public Affairs and Administration, Rutgers University, Newark, NJ, USAORCID Iconhttps://orcid.org/0000-0003-4107-5319View further author information
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Pages 1452-1477 | Published online: 19 Apr 2021

Citations (4)

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Read on this site (2)

Ekrem T. Baser & Evrim Tan. (2023) Citizen expectations, agency reputation and public service quality. Public Management Review 0:0, pages 1-27.
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Karen Johnston & Emily Yarrow. (2022) Active representation and identity taxation: unintended outcome of representative labour?. Public Management Review 0:0, pages 1-18.
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Articles from other publishers (2)

Johabed G. Olvera & Claudia N. Avellaneda. (2023) Implementers’ work autonomy preferences under pay-for-performance incentives: testing the role of type and framing of incentives. Global Public Policy and Governance 3:2, pages 137-159.
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Katelyn E. Stauffer, Miyeon Song & Kelsey Shoub. (2022) How police agency diversity, policies, and outcomes shape citizen trust and willingness to engage. Policy Studies Journal.
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