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Counselling and Psychotherapy Research
Linking research with practice
Volume 12, 2012 - Issue 4
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Original Articles: New Researcher

A qualitative investigation into the online counselling relationship: To meet or not to meet, that is the question

Kate Dunn Counselling Service, University of Portsmouth, Portsmouth, UKCorrespondence[email protected]
Pages 316-326 | Received 19 Aug 2011, Accepted 10 Jan 2012, Published online: 27 Mar 2012

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Samantha Leece, Hannah Wilson & Panoraia Andriopoulou. (2023) Experience of online, text-based, anonymous mental health support during COVID-19 for young women previously at risk of suicide. Counselling Psychology Quarterly 0:0, pages 1-22.
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Cristen C. Wathen & Edson Andrade Vargas. (2023) Applying the 10 Principles of Anti-Oppression to Online Psychoeducational Groups: Steps to Intentional Changes in Emerging Technologies. The Journal for Specialists in Group Work 48:2, pages 172-184.
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Gina G. Barker & Edgar E. Barker. (2022) Online therapy: lessons learned from the COVID-19 health crisis. British Journal of Guidance & Counselling 50:1, pages 66-81.
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Shereen Khan, Jennifer D. Shapka & Jose F. Domene. (2022) Counsellors’ experiences of online therapy. British Journal of Guidance & Counselling 50:1, pages 43-65.
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Kate Dunn & John Wilson. (2021) When online and face to face counseling work together: assessing the impact of blended or hybrid approaches, where clients move between face-to-face and online meetings. Person-Centered & Experiential Psychotherapies 20:4, pages 312-326.
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Liz Harrison & Jeannie Wright. (2020) The experiences of person-centred counsellors working with suicidal clients online through the medium of text. British Journal of Guidance & Counselling 48:4, pages 576-591.
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John Wilson, Fabienne Chazeaux, Carole Francis-Smith & Kate Dunn. (2019) When encounter becomes electric: an online group experience. Person-Centered & Experiential Psychotherapies 18:3, pages 299-307.
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Phey Ling Kit, Chua Tee Teo, Meilinda Tan & Yuhyun Park. (2019) Singapore children’s online counselling experiences on a live chat portal. British Journal of Guidance & Counselling 47:3, pages 304-316.
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Sabrina Cipolletta, Eleonora Frassoni & Elena Faccio. (2018) Construing a therapeutic relationship online: An analysis of videoconference sessions. Clinical Psychologist 22:2, pages 220-229.
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Hans Idenfors, Gunnar Kullgren & Ellinor Salander Renberg. (2015) Professional care after deliberate self-harm: a qualitative study of young people’s experiences. Patient Preference and Adherence 9, pages 199-207.
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Lorena Georgiadou. (2015) ‘I was seeing more of her’: international counselling trainees' perceived benefits of intercultural clinical practice. British Journal of Guidance & Counselling 43:5, pages 584-597.
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Articles from other publishers (35)

Louise Atkinson. (2023) “In my own comfort zone”: Clients' experiences of relational aspects of online therapy for alcohol problems. Counselling and Psychotherapy Research 23:4, pages 1005-1014.
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Barbara Friehs. (2023) Die Verschwiegenheitspflicht im psychotherapeutischen Setting unter besonderer Berücksichtigung von virtuellen AngebotenConfidentiality obligation in settings with special consideration of online services. Psychotherapie Forum.
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Funda BARUTÇU-YILDIRIM, Selin ONAYLI & Nureda TAŞKESEN. (2023) Online Counseling through the Eyes of University Students. Journal of Qualitative Research in Education:36, pages 86-106.
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Ana Catarino, Samuel Harper, Robert Malcolm, Angela Stainthorpe, Graham Warren, Morad Margoum, Joel Hooper, Andrew D. Blackwell & Andrew E. Welchman. (2023) Economic evaluation of 27,540 patients with mood and anxiety disorders and the importance of waiting time and clinical effectiveness in mental healthcare. Nature Mental Health.
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Kirsten van Kessel, Sarita de Pont, Chiara Gasteiger & Sonja Goedeke. (2022) Clients' experiences of online therapy in the early stages of a COVID‐19 world: A scoping review. Counselling and Psychotherapy Research.
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Marta Campagnola, Andreea Burlibasa & Leslie Morrison Gutman. (2022) Barriers and enablers to the delivery of email communication for a helpline service for young people. PEC Innovation 1, pages 100059.
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Geoffrey Mawdsley, Maria Richiello & Leslie Morrison Gutman. (2022) Barriers and facilitators of young people’s engagement with webchat counselling: A qualitative analysis informed by the Behaviour Change Wheel. Counselling and Psychotherapy Research 22:3, pages 725-735.
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Chensang Ye, Cong Cao, Jinjing Yang & Xiuyan Shao. (2022) Explore How Online Healthcare Can Influence Willingness to Seek Offline Care. International Journal of Environmental Research and Public Health 19:13, pages 7925.
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Bolin Cao, Dongya Wang, Yifan Wang & Brian J. Hall. (2022) Patient Expectation in China: Exploring Patient Satisfaction in Online and Offline Patient–Provider Communication. Frontiers in Psychology 13.
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Dorit Alt, Meyran Boniel-Nissim, Lior Naamati-Schneider & Adaya Meirovich. (2022) Precursors of Openness to Provide Online Counseling: The Role of Future Thinking, Creativity, and Innovative Behavior of Future Online Therapists. Frontiers in Psychology 13.
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Siddhi Jain. 2022. Digital Innovations for Mental Health Support. Digital Innovations for Mental Health Support 320 333 .
Terry Hanley & Claire Wyatt. (2020) A systematic review of higher education students' experiences of engaging with online therapy. Counselling and Psychotherapy Research 21:3, pages 522-534.
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Sandhya Java, Hiba Mohammed & Aradhana Balodi Bhardwaj. (2021) Psychological Analysis of Online Counselling Platforms Offering Mental Health Support. Psychological Analysis of Online Counselling Platforms Offering Mental Health Support.
Wensen Huang, Bolin Cao, Guang Yang, Ningzheng Luo & Naipeng Chao. (2021) Turn to the Internet First? Using Online Medical Behavioral Data to Forecast COVID-19 Epidemic Trend. Information Processing & Management 58:3, pages 102486.
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Faye Mishna, Jane Sanders, Sophia Fantus, Lin Fang, Andrea Greenblatt, Marion Bogo & Betsy Milne. (2019) #socialwork: Informal Use of Information and Communication Technology in Social Work. Clinical Social Work Journal 49:1, pages 85-99.
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Samta P. Pandya. (2020) Online Spiritual Counseling Mitigates Immigration Stress and Promotes Better Marital Adjustment of South Asian Young Dual-Earner Couples Who Emigrate to Western Countries. Contemporary Family Therapy 43:1, pages 35-53.
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Susan Simpson, Lisa Richardson, Giada Pietrabissa, Gianluca Castelnuovo & Corinne Reid. (2020) Videotherapy and therapeutic alliance in the age of COVID‐19. Clinical Psychology & Psychotherapy 28:2, pages 409-421.
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Matthew J Wood, Hannah MN Wilson & Sarah L Parry. (2021) Exploring the development and maintenance of therapeutic relationships through e-Health support: A narrative analysis of therapist experiences. Medicine Access @ Point of Care 5, pages 239920262110180.
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Samta P Pandya. (2021) Intervention Outcomes, Anxiety, Self-Esteem, and Self-Efficacy With DHH Students in Universities. The Journal of Deaf Studies and Deaf Education 26:1, pages 58-69.
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Veronica Ekström & Magnus Johansson. (2020) Choosing internet-based treatment for problematic alcohol use—why, when and how? Users’ experiences of treatment online. Addiction Science & Clinical Practice 15:1.
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Christy M.K. Cheung, Randy Yee Man Wong & Tommy K.H. Chan. (2020) Online disinhibition: conceptualization, measurement, and implications for online deviant behavior. Industrial Management & Data Systems 121:1, pages 48-64.
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Veronica Ekström & Magnus Johansson. (2019) Sort of a nice distance: a qualitative study of the experiences of therapists working with internet-based treatment of problematic substance use. Addiction Science & Clinical Practice 14:1.
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Carmen Verhoeks, Doreth Teunissen, Anke van der Stelt-Steenbergen & Antoine Lagro-Janssen. (2017) Women’s expectations and experiences regarding e-health treatment: A systematic review. Health Informatics Journal 25:3, pages 771-787.
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Bjørg Oftedal, Beate‐Christin Hope Kolltveit, Marit Graue, Vibeke Zoffmann, Bjørg Karlsen, Sally Thorne & Margareth Kristoffersen. (2018) Reconfiguring clinical communication in the electronic counselling context: The nuances of disruption. Nursing Open 6:2, pages 393-400.
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Michelle van der Tier, Marianne Potting & Koen Hermans. (2018) Stimulating the problem-solving abilities of users in an online environment. A study of a Dutch online social casework intervention. Health & Social Care in the Community 26:6, pages 988-994.
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Lin Fang, Sarah Tarshis, Lauren McInroy & Faye Mishna. (2018) Undergraduate Student Experiences with Text-Based Online Counselling. The British Journal of Social Work 48:6, pages 1774-1790.
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Rodrigue Ozenne, Katia Terriot, Véronique Spirito, Claude Laeuffer, Lin Lhotellier & Jean-Luc Bernaud. (2018) Intention d’usage des nouvelles technologies dans le conseil en orientation : perceptions des professionnels et des bénéficiaires. Le travail humain Vol. 81:2, pages 115-141.
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Guido van de Luitgaarden & Michelle van der Tier. (2016) Establishing working relationships in online social work. Journal of Social Work 18:3, pages 307-325.
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Zeno CS Leung, Stella SK Wong, Siu-wai Lit, Charlie Chan, Fabia Cheung & Pui-ling Wong. (2016) Cyber youth work in Hong Kong: Specific and yet the same. International Social Work 60:5, pages 1286-1300.
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Paloma González-Peña, Ramón Torres, Victoria del Barrio & Margarita Olmedo. (2017) Uso de las nuevas tecnologías por parte de los psicólogos españoles y sus necesidades. Clínica y Salud 28:2, pages 81-91.
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Faye Mishna, Sophia Fantus & Lauren B. McInroy. (2016) Informal Use of Information and Communication Technology: Adjunct to Traditional Face-to-Face Social Work Practice. Clinical Social Work Journal 45:1, pages 49-55.
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Fabiana Maria Gatti, Eleonora Brivio & Sara Calciano. (2016) “Hello! I know you help people here, right?”: A qualitative study of young people's acted motivations in text-based counseling. Children and Youth Services Review 71, pages 27-35.
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Rachel Harrad & Nick Banks. 2016. Applied Cyberpsychology. Applied Cyberpsychology 123 143 .
Amla Salleh, Ramlan Hamzah, Norazah Nordin, Simin Ghavifekr & Toktam Namyandeh Joorabchi. (2015) Online counseling using email: a qualitative study. Asia Pacific Education Review 16:4, pages 549-563.
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Yair Amichai-Hamburger, Anat Brunstein Klomek, Doron Friedman, Oren Zuckerman & Tal Shani-Sherman. (2014) The future of online therapy. Computers in Human Behavior 41, pages 288-294.
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