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Total Quality Management & Business Excellence Volume 14, 2003 - Issue 3
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Original Articles

Sustaining healthcare excellence through performance measurement

Gopal Kanji Kanji Quality Culture, Sheffield Science & Technology Park, Sheffield, UK
&
Patrícia Moura e Sá Faculdade de Economia, Universidade de Coimbra, Coimbra, Portugal
Pages 269-289 | Published online: 25 Aug 2010

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Diana Cordes Feibert, Bjørn Andersen & Peter Jacobsen. (2019) Benchmarking healthcare logistics processes – a comparative case study of Danish and US hospitals. Total Quality Management & Business Excellence 30:1-2, pages 108-134.
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Subhajit Chakraborty & Hale Kaynak. (2018) Towards a Triadic Quality Measurement Framework for U.S. Healthcare. Quality Management Journal 25:1, pages 46-63.
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Vasco Eiriz, Natália Barbosa & José Figueiredo. (2010) A conceptual framework to analyse hospital competitiveness. The Service Industries Journal 30:3, pages 437-448.
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Mattias Elg & Beata Kollberg. (2009) Alternative arguments and directions for studying performance measurement. Total Quality Management & Business Excellence 20:4, pages 409-421.
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Gopal K. Kanji. (2008) Architecture of business excellence in the public and service sectors. Total Quality Management & Business Excellence 19:4, pages 399-415.
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Ahmet Kara. (2005) A concept of optimal quality and an application. Total Quality Management & Business Excellence 16:2, pages 243-255.
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Articles from other publishers (22)

Tutku EKİZ KAVUKOĞLU & Emre İŞCİ. (2023) INVESTIGATION OF THE CORRELATION BETWEEN ORGANIZATIONAL INNOVATION AND BUSINESS EXCELLENCE: A RESEARCH ON PRIVATE HOSPITALSÖRGÜTSEL YENİLİKÇİLİK İLE İŞ MÜKEMMELLİĞİ ARASINDAKİ İLİŞKİNİN İNCELENMESİ: ÖZEL HASTANELER ÜZERİNDE BİR ARAŞTIRMA. ASSAM Uluslararası Hakemli Dergi 10:23, pages 67-84.
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Tutku Ekiz Kavukoğlu & Emre İşci. (2023) The mediating role of strategic planning awareness in the impact of organizational innovation on business excellence in hospitals. The TQM Journal.
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Burak TEKMEN & Özlem ATAN TARLACI. (2023) EFQM Mükemmellik Modeli Girdi Kriterlerinin Yenileşim Performansı ve Kurumsal Performansa Etkisi ile Kurum Kültürünün Düzenleyici Rolü Üzerine Bir AraştırmaA Research on the Effect of the EFQM Excellence Model Enablers on Innovation Performance and Corporate Performance with Moderator Role of Organizational Culture. Yönetim Bilimleri Dergisi 21:47, pages 62-100.
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Sham Ranjan Shetty, Debmallya Chatterjee & Yogesh P Pai. (2022) Performance of Third Party Administrators in Indian Healthcare. Journal of Health Management 24:4, pages 652-661.
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Pratima Verma, Vimal Kumar, Ankesh Mittal, Pardeep Gupta & Sung Chi Hsu. (2021) Addressing strategic human resource management practices for TQM: the case of an Indian tire manufacturing company. The TQM Journal 34:1, pages 29-69.
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Damir Ivankovic, Mircha Poldrugovac, Pascal Garel, Niek S. Klazinga & Dionne S. Kringos. (2020) Why, what and how do European healthcare managers use performance data? Results of a survey and workshop among members of the European Hospital and Healthcare Federation. PLOS ONE 15:4, pages e0231345.
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Anuj Dixit, Srikanta Routroy & Sunil Kumar Dubey. (2019) A systematic literature review of healthcare supply chain and implications of future research. International Journal of Pharmaceutical and Healthcare Marketing 13:4, pages 405-435.
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Anuj Dixit, Srikanta Routroy & Sunil Kumar Dubey. (2019) Analysis of government-supported health-care supply chain enablers: a case study. Journal of Global Operations and Strategic Sourcing 13:1, pages 1-16.
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Matteo Motterlini, Carlo Canepa, Sabina Nuti, Marina Davoli, Chiara Marinacci, Renato Botti, Giuseppe Iuliano, Gaetano Matonti, Paolo Tartaglia Polcini, Ettore Cinque, Francesco Bevere & Paola Adinolfi. 2018. The Myths of Health Care. The Myths of Health Care 177 210 .
Andreia Pasqualini Blass, Sergio E. Gouvea da Costa, Edson Pinheiro de Lima & Lilian Adriana Borges. (2016) Measuring environmental performance in hospitals: a framework and process. Measuring Business Excellence 20:2, pages 52-64.
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James Demetri Sideras. (2016) Trans-disciplinary community groups: an initiative for improving healthcare. International Journal of Health Care Quality Assurance 29:1, pages 75-88.
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Diana Zidarov, Regina Visca, Amédé Gogovor & Sara Ahmed. (2016) Performance and quality indicators for the management of non-cancer chronic pain: a scoping review protocol: Table 1. BMJ Open 6:2, pages e010487.
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Andreia Pasqualini Blass, Sergio E. Gouvea da Costa, Edson Pinheiro de Lima & Lilian Adriana Borges. 2015. Sustainable Operations Management. Sustainable Operations Management 75 102 .
Vathsala Wickramasinghe. (2012) Influence of total quality management on human resource management practices. International Journal of Quality & Reliability Management 29:8, pages 836-850.
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Shyr-Juh Chang, Hsing-Chin Hsiao, Li-Hua Huang & Hsihui Chang. (2011) Taiwan quality indicator project and hospital productivity growth. Omega 39:1, pages 14-22.
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Joshua R Vest & Larry D Gamm. (2009) A critical review of the research literature on Six Sigma, Lean and StuderGroup's Hardwiring Excellence in the United States: the need to demonstrate and communicate the effectiveness of transformation strategies in healthcare. Implementation Science 4:1.
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Ahmet Kara. (2007) An applied stochastic model of the quality–quantity trade-off in the public health care sector. Quality & Quantity 43:2, pages 277-289.
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Ming-Chin Yang & Yu-Chi Tung. (2006) Using Path Analysis to Examine Causal Relationships Among Balanced Scorecard Performance Indicators for General Hospitals. Health Care Management Review 31:4, pages 280-288.
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Charles R. GowenIIIIII, Kathleen L. McFadden & William J. Tallon. (2006) On the centrality of strategic human resource management for healthcare quality results and competitive advantage. Journal of Management Development 25:8, pages 806-826.
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Max Moullin. (2004) Evaluating a health service taskforce. International Journal of Health Care Quality Assurance 17:5, pages 248-257.
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Robert E Suter. (2004) Community relations and organizations. Emergency Medicine Clinics of North America 22:1, pages 183-194.
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Sunil Cyprian Dsouza & A. H. Sequeira. (2012) A Critical Analysis of Service Quality and Performance Through Malcolm Baldrige National Quality Healthcare Criteria: Benefits and Research Directions. SSRN Electronic Journal.
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