Citations (38)
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Ingo Knuth & Dirk Engel. (2021) The Impact of Product Quality on Advertising Media Planners’ Satisfaction. International Journal on Media Management 23:1-2, pages 91-116.
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Veysel Yilmaz & Erkan Ari. (2017) The effects of service quality, image, and customer satisfaction on customer complaints and loyalty in high-speed rail service in Turkey: a proposal of the structural equation model. Transportmetrica A: Transport Science 13:1, pages 67-90.
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Sheng-Hsun Hsu, Yu-Che Wang, Chao-Jih Cheng & Yu-Fan Chen. (2016) Developing a decomposed alumni satisfaction model for higher education institutions. Total Quality Management & Business Excellence 27:9-10, pages 979-996.
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Leonor González Menorca, Rubén Fernández-Ortiz, Guadalupe Fuentes Lombardo & Mónica Clavel San Emeterio. (2016) The EPSI model as the main factor for identifying customer satisfaction: empirical research. Total Quality Management & Business Excellence 27:3-4, pages 447-463.
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Chun-Ming Chang, Meng-Hsiang Hsu & Yi-Jung Lee. (2016) How can social networking sites help build customer loyalty? An empirical investigation. Total Quality Management & Business Excellence 27:1-2, pages 111-123.
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Jasmina Dlačić, Maja Arslanagić, Selma Kadić-Maglajlić, Suzana Marković & Sanja Raspor. (2014) Exploring perceived service quality, perceived value, and repurchase intention in higher education using structural equation modelling. Total Quality Management & Business Excellence 25:1-2, pages 141-157.
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Sheng-Hsun Hsu, Meng-Huan Tsai & Yu-Che Wang. (2013) Developing a decomposed customer satisfaction index: An example of the boutique motel industry. Total Quality Management & Business Excellence 24:9-10, pages 1124-1140.
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Tim Lu, Rungting Tu & William Jen. (2011) The role of service value and switching barriers in an integrated model of behavioural intentions. Total Quality Management & Business Excellence 22:10, pages 1071-1089.
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Gulimire Abulaiti, Björn Frank, Takao Enkawa & ShaneJ. Schvaneveldt. (2011) How Should Foreign Retailers Deal With Chinese Consumers? A Cross-National Comparison of the Formation of Customer Satisfaction. Journal of Marketing Channels 18:4, pages 353-373.
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Yu-Che Wang, Kuei-Chu Hsu, Sheng-Hsun Hsu & Po-An
J.J. Hsieh. (2011) Constructing an index for brand equity: a hospital example. The Service Industries Journal 31:2, pages 311-322.
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Irene Ferreira, José Cabral & Pedro Saraiva. (2010) An integrated framework based on the ECSI approach to link mould customers' satisfaction and product design. Total Quality Management & Business Excellence 21:12, pages 1383-1401.
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Antje Cockrill, MarkM. H. Goode & Andrea Beetles. (2009) The Critical Role of Perceived Risk and Trust in Determining Customer Satisfaction with Automated Banking Channels. Services Marketing Quarterly 30:2, pages 174-193.
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Articles from other publishers (26)
Sylvia Gavigan, Thomas M. Cooney & Klavs Ciprikis. (2023) Developing Entrepreneurial Skillsets Amongst Rural Women in Uganda. Journal of Enterprising Culture 31:01, pages 77-100.
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Veenus Tiwari & Abhishek Mishra. (2023) The effect of a hotel's star-rating-based expectations of safety from the pandemic on during-stay experiences. Journal of Retailing and Consumer Services 71, pages 103223.
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Yang Yingfei, Zhang Mengze & Bae Ki-Hyung. (2022) The Nexus of Service Quality, Customer Experience, and Customer Commitment: The Neglected Mediating Role of Corporate Image. Frontiers in Psychology 13.
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Yao-Chen Kuo, Youngki Huh & Bon-Gang Hwang. (2021) A Comparative analysis of residents’ satisfaction with apartment building management and maintenance services in South Korea and Taiwan. Quality & Quantity 56:2, pages 395-412.
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Sandra Brucal, Cris Corpuz, Indra Abeysekera & Raul David. (2022) Role of Service Quality, Price, and Firm Image on Customer Satisfaction in Philippine Accounting Firms. Journal of Risk and Financial Management 15:2, pages 75.
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Laurent Scaringella, Anna Górska, Dennis Calderon & Jose Benitez. (2022) Should we teach in hybrid mode or fully online? A theory and empirical investigation on the service–profit chain in MBAs. Information & Management 59:1, pages 103573.
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Güzin AKYILDIZ ALÇURA, Gülhayat Gölbaşı ŞİMŞEK, Sümeyye Şeyma KUŞAKCI GÜNDOĞAR, Sami Cankat TANRIVERDİ & Mustafa GÜRSOY. (2021) Determinants of passenger loyalty for high speed rail system in TurkeyTürkiyedeki yüksek hızlı tren sisteminde yolcu sadakatinin belirleyicileri. Balıkesir Üniversitesi Fen Bilimleri Enstitüsü Dergisi 23:2, pages 760-781.
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Angelina Ervina Jeanette Egeten, Harjanto Prabowo, Ford Lumban Gaol & Meyliana Meyliana. (2020) Features Preference using Conjoint Analysis Method for E-marketplace Social Care System. Advances in Science, Technology and Engineering Systems Journal 5:6, pages 1593-1597.
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Chung-Ho Su. (2019) THE EFFECT OF USERS’ BEHAVIORAL INTENTION ON GAMIFICATION AUGMENTED REALITY IN STEM (GAR-STEM) EDUCATION. Journal of Baltic Science Education 18:3, pages 450-465.
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LiHsien Chien & ShuYi Chi. (2019) Corporate image as a mediator between service quality and customer satisfaction: difference across categorized exhibitors. Heliyon 5:3, pages e01307.
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Xue-mei Fu, Jiang-hua Zhang & Felix T.S. Chan. (2018) Determinants of loyalty to public transit: A model integrating Satisfaction-Loyalty Theory and Expectation-Confirmation Theory. Transportation Research Part A: Policy and Practice 113, pages 476-490.
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Radhika Jade, Tatiana Molková & Martin Kvizda. (2015) Role of railways in empowering travelers: A case study from the Czech Republic. Journal of Rail Transport Planning & Management 5:2, pages 31-49.
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Chung-Wei Kuo & Mei-Ling Tang. (2013) Relationships among service quality, corporate image, customer satisfaction, and behavioral intention for the elderly in high speed rail services. Journal of Advanced Transportation 47:5, pages 512-525.
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Laura Zapata Cantú & José Luis Pineda. 2013. Small and Medium Enterprises. Small and Medium Enterprises
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Shu-Mei Tseng. (2009) A study on customer, supplier, and competitor knowledge using the knowledge chain model. International Journal of Information Management 29:6, pages 488-496.
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