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Qingliang Meng, Xiaochao Wei & Wen Meng. (2016) A Decision Method to Maximize Service Quality under Budget Constraints: The Kano Study of a Chinese Machinery Manufacturer. Scientific Programming 2016, pages 1-12.
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Angelo Bonfanti. (2013) Towards an approach to signage management quality (SMQ). Journal of Services Marketing 27:4, pages 312-321.
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Mu‐Chen Chen, Kuo‐Chien Chang, Chia‐Lin Hsu & I‐Ching Yang. (2011) Understanding the relationship between service convenience and customer satisfaction in home delivery by Kano model. Asia Pacific Journal of Marketing and Logistics 23:3, pages 386-410.
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Yu-Ying Huang & Shyh-Jane Li. (2010) Understanding Quality Perception Gaps Among Executives, Frontline Employees, and Patients. Quality Management in Health Care 19:2, pages 173-184.
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Hidehiko SAKURAI, Hirotaka KONNO, Yoshimitsu SHIMAMORI, Hiroyuki SUGIYAMAMasako YOSHIMACHIHiroyuki KOUNOTeruaki GOTOUYukitoshi HAYASE. (2009) An Investigation on Patient's and Pharmacist's Attitudes toward Medical Services in Community Pharmacies薬局における患者と薬剤師の医療サービスに対する意識に関する研究. YAKUGAKU ZASSHI 129:5, pages 557-568.
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