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Original Articles

Sustaining TQM: A Synthesis of Literature and Proposed Research Framework

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Pages 1245-1260 | Published online: 24 Jan 2007

Keep up to date with the latest research on this topic with citation updates for this article.

Read on this site (8)

Juan Antonio Giménez Espín, Micaela Martínez Costa & Daniel Jiménez Jiménez. (2023) Does culture matter for the EFQM model application?. Total Quality Management & Business Excellence 34:3-4, pages 440-467.
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Ibrahim Abaasi Musenze & Mayende Sifuna Thomas. (2020) Development and validation of a total quality management model for Uganda’s local governments. Cogent Business & Management 7:1.
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Abhishek Vashishth, Ayon Chakraborty & Jiju Antony. (2019) Lean Six Sigma in financial services industry: a systematic review and agenda for future research. Total Quality Management & Business Excellence 30:3-4, pages 447-465.
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D. Jurburg, E. Viles, M. Tanco & R. Mateo. (2017) What motivates employees to participate in continuous improvement activities?. Total Quality Management & Business Excellence 28:13-14, pages 1469-1488.
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Christos V. Fotopoulos, Evangelos L. Psomas & Fotis K. Vouzas. (2010) Investigating total quality management practice's inter-relationships in ISO 9001:2000 certified organisations. Total Quality Management & Business Excellence 21:5, pages 503-515.
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Sany Sanuri Mohd Mokhtar & Rushami Zien Yusof. (2010) The influence of top management commitment, process quality management and quality design on new product performance: A case of Malaysian manufacturers. Total Quality Management & Business Excellence 21:3, pages 291-300.
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Articles from other publishers (32)

Michela Floris, Michela Marongiu, Cinzia Dessi & Angela Dettori. (2021) Total quality management as driver for internationalization: a case study of a small family firm. Journal of Family Business Management 12:4, pages 614-636.
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Georgios Sainis, Athanasios Kriemadis & Dimitra Kapnisi. 2022. Business Under Crisis, Volume III. Business Under Crisis, Volume III 235 255 .
Abuaraki Osman Ahmed & Abdalla Abdelrahim Idris. (2020) Examining the relationship between soft total quality management (TQM) aspects and employees' job satisfaction in “ISO 9001” Sudanese oil companies. The TQM Journal 33:1, pages 95-124.
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Ifetayo Oluwafemi & Timothy Laseinde. 2020. Human Systems Engineering and Design II. Human Systems Engineering and Design II 1066 1074 .
George Sainis, George Haritos, Thanos Kriemadis & Ioanna Papasolomou. (2019) TQM for Greek SMEs: an alternative in facing crisis conditions. Competitiveness Review: An International Business Journal 30:1, pages 41-58.
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Jiju Antony, Vijaya Sunder M.Raja Sreedharan, Ayon Chakraborty & Angappa Gunasekaran. (2019) A systematic review of Lean in healthcare: a global prospective. International Journal of Quality & Reliability Management 36:8, pages 1370-1391.
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Thanh-Lam Nguyen. (2019) STEAM-ME: A Novel Model for Successful Kaizen Implementation and Sustainable Performance of SMEs in Vietnam. Complexity 2019, pages 1-23.
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Karla María Alvarado-Ramírez, Víctor Hipólito Pumisacho-Álvaro, José Ángel Miguel-Davila & Manuel F. Suárez Barraza. (2018) Kaizen, a continuous improvement practice in organizations. The TQM Journal 30:4, pages 255-268.
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Barbara Aquilani, Cecilia Silvestri, Alessandro Ruggieri & Corrado Gatti. (2017) A systematic literature review on total quality management critical success factors and the identification of new avenues of research. The TQM Journal 29:1, pages 184-213.
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Vinay Sharma. (2017) Patient satisfaction and brand loyalty in health-care organizations in India. Journal of Asia Business Studies 11:1, pages 73-87.
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Amir Honarpour, Ahmad Jusoh & Choi Sang Long. (2017) Knowledge management and total quality management: a reciprocal relationship. International Journal of Quality & Reliability Management 34:1, pages 91-102.
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Kijpokin Kasemsap. 2017. Organizational Culture and Behavior. Organizational Culture and Behavior 805 823 .
Neena Sinha, Ajay K. Garg & Neelam Dhall. (2016) Effect of TQM principles on performance of Indian SMEs: the case of automotive supply chain. The TQM Journal 28:3, pages 338-359.
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Satyendra Kumar Breja, Devinder Kumar Banwet & K C Iyer. (2016) Towards sustainable excellence: strategic analysis of Deming Prize winning companies. The TQM Journal 28:3, pages 390-410.
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Francisco J. Carmona-Márquez, Antonio G. Leal-Millán, Adolfo E. Vázquez-Sánchez, Antonio L. Leal-Rodríguez & Stephen Eldridge. (2016) TQM and business success. International Journal of Quality & Reliability Management 33:3, pages 361-379.
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Flevy Lasrado, M. Arif & Aftab Rizvi. (2015) Employee suggestion scheme sustainability excellence model and linking organizational learning. International Journal of Organizational Analysis 23:3, pages 425-455.
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Kijpokin Kasemsap. 2015. Lean Six Sigma Approaches in Manufacturing, Services, and Production. Lean Six Sigma Approaches in Manufacturing, Services, and Production 1 26 .
Evangelos Psomas, Fotis Vouzas & Dimitrios Kafetzopoulos. (2014) Quality management benefits through the “soft” and “hard” aspect of TQM in food companies. The TQM Journal 26:5, pages 431-444.
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Francisco J. Carmona-Márquez, Antonio G. Leal-Millán, Adolfo E. Vázquez-Sánchez & Antonio L. Leal-Rodríguez. 2014. Action-Based Quality Management. Action-Based Quality Management 127 141 .
Alan Brown. (2013) Managing challenges in sustaining business excellence. International Journal of Quality & Reliability Management 30:4, pages 461-475.
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Carmen Jaca, Elisabeth Viles, Ricardo Mateo & Javier Santos. (2012) Components of sustainable improvement systems: theory and practice. The TQM Journal 24:2, pages 142-154.
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Alexandros G. Psychogios, Jane Atanasovski & Loukas K. Tsironis. (2012) Lean Six Sigma in a service context. International Journal of Quality & Reliability Management 29:1, pages 122-139.
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Susan Meyer Goldstein & Albena R. Iossifova. (2012) Ten years after: Interference of hospital slack in process performance benefits of quality practices. Journal of Operations Management 30:1-2, pages 44-54.
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Carlos A. Albacete‐Sáez, Maria Mar Fuentes‐Fuentes & Ana María Bojica. (2011) Quality management, strategic priorities and performance: the role of quality leadership. Industrial Management & Data Systems 111:8, pages 1173-1193.
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M. Mar Fuentes-Fuentes, F. Javier Lloréns-Montes, Luis M. Molina-Fernández & Carlos A. Albacete-Sáez. (2011) Environment-quality management coalignment across industrial contexts: An empirical investigation of performance implications. Industrial Marketing Management 40:5, pages 730-742.
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S.K. Breja, D.K. Banwet & K.C. Iyer. (2011) Quality strategy for transformation: a case study. The TQM Journal 23:1, pages 5-20.
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Evangelos L. Psomas & Christos V. Fotopoulos. (2010) Total quality management practices and results in food companies. International Journal of Productivity and Performance Management 59:7, pages 668-687.
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Christos V. Fotopoulos & Evangelos L. Psomas. (2010) The structural relationships between TQM factors and organizational performance. The TQM Journal 22:5, pages 539-552.
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Lucio Biggiero & Enrico Sevi. (2009) Opportunism by cheating and its effects on industry profitability. The CIOPS model. Computational and Mathematical Organization Theory 15:3, pages 191-236.
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Kit Fai Pun & Surujdaye Jaggernath‐Furlonge. (2009) Exploring Culture Dimensions and Enablers in Quality Management Practices: Some Findings. Asian Journal on Quality 10:2, pages 57-76.
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Christos B. Fotopoulos & Evangelos L. Psomas. (2009) The impact of “soft” and “hard” TQM elements on quality management results. International Journal of Quality & Reliability Management 26:2, pages 150-163.
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Muhammad Asif, Erik J. de Bruijn, Olaf A. M. Fisscher & Harm-Jan Steenhuis. (2008) Achieving sustainability three dimensionally. Achieving sustainability three dimensionally.

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