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Total Quality Management & Business Excellence Volume 19, 2008 - Issue 4
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Original Articles

Applying Six-Sigma methodology in constructing the quick response of a case reporting system

K. S. Chen Department of Industrial Engineering & Management, National Chin-Yi Institute of Technology, Taichung, Taiwan, Republic of China
,
C. T. Lin Department of Industrial Engineering & Management, National Chin-Yi Institute of Technology, Taichung, Taiwan, Republic of China
&
S. C. Chen Department of Industrial Engineering & Management, National Chin-Yi Institute of Technology, Taichung, Taiwan, Republic of ChinaCorrespondence[email protected]
Pages 381-398 | Published online: 01 Apr 2008

Citations (6)

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Read on this site (2)

Hsi-Tien Chen & Kuen-Suan Chen. (2016) A paired-test method to verify service speed improvement in the Six Sigma approach: a restaurant's case study. Total Quality Management & Business Excellence 27:11-12, pages 1277-1297.
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K. S. Chen, H. T. Chen & C. L. Lin. (2012) Applying a revised SQPM in the Define Step of Six Sigma and a case study. Total Quality Management & Business Excellence 23:3-4, pages 309-324.
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Articles from other publishers (4)

Mingyuan Li, Lung-Yu Lin, Kuen-Suan Chen & Ting-Hsin Hsu. (2021) Novel Service Efficiency Evaluation and Management Model. Applied Sciences 11:20, pages 9395.
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Bryan Rodgers, Jiju Antony & Ivor Marshall. (2019) Lean and Six Sigma in policing: austerity, driver or distraction?. International Journal of Emergency Services 8:1, pages 73-84.
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Ravi S. Reosekar & Sanjay D. Pohekar. (2014) Six Sigma methodology: a structured review. International Journal of Lean Six Sigma 5:4, pages 392-422.
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Mohamed Gamal Aboelmaged. (2010) Six Sigma quality: a structured review and implications for future research. International Journal of Quality & Reliability Management 27:3, pages 268-317.
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