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Original Articles

Quality Dimensions of E-Commerce and their Implications

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Pages 219-247 | Published online: 05 Oct 2010

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Read on this site (8)

Gunjan Yadav, Dinesh Seth & Tushar N. Desai. (2018) Application of hybrid framework to facilitate lean six sigma implementation: a manufacturing company case experience. Production Planning & Control 29:3, pages 185-201.
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Dinesh Seth, Nitin Seth & Pratik Dhariwal. (2017) Application of value stream mapping (VSM) for lean and cycle time reduction in complex production environments: a case study. Production Planning & Control 28:5, pages 398-419.
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Dinesh Seth & Arpit Panigrahi. (2015) Application and evaluation of packaging postponement strategy to boost supply chain responsiveness: a case study. Production Planning & Control 26:13, pages 1069-1089.
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Fatih Ecer. (2014) A hybrid banking websites quality evaluation model using AHP and COPRAS-G: a Turkey case. Technological and Economic Development of Economy 20:4, pages 758-782.
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A. Prakash & R.P. Mohanty. (2013) Understanding service quality. Production Planning & Control 24:12, pages 1050-1065.
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Liang-Hung Lin. (2012) Process and product innovation in virtual organisations: An investigation of Taiwanese information firms. Total Quality Management & Business Excellence 23:9-10, pages 1061-1072.
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R. M. Sánchez-Hernández, V. Martínez-Tur, J. M. Peiró & J. Ramos. (2009) Testing a hierarchical and integrated model of quality in the service sector: functional, relational, and tangible dimensions. Total Quality Management & Business Excellence 20:11, pages 1173-1188.
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Pradeep Korgaonkar & Bay O'Leary. (2008) Product, Marketing and Web Site Attributes Discrimanating Between Successful and Failed Internet Businesses. Journal of Internet Commerce 7:4, pages 485-512.
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Articles from other publishers (24)

Padmaja Nalluri & R. Srinivasa Rao. (2023) Impact of Product Line on Shopping Motivations of Consumers in E-commerce—A Correspondence Analysis. Global Business Review.
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Gaurav Narkhede & Anil Hiwale. (2023) Deep Learning Approach to Forecast Air Pollution Based on Novel Hourly Index. Physica Scripta.
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Weishen Wu, Gumilang Widiatmo & Dalianus Riantama. (2023) What motivates customers to repurchase online under social distancing?. Frontiers in Psychology 14.
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Kishanprasad G. Gunale, Prachi Mukherji & Sumitra N. Motade. (2023) Convolutional Neural Network-Based Fall Detection for the Elderly Person Monitoring. Journal of Advances in Information Technology 14:6, pages 1169-1176.
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Abdellah El Zaar, Rachida Assawab, Ayoub Aoulalay, Nabil Benaya, Toufik Bakir, Smain Femmam & Abderrahim El Allati. (2023) MFTs-Net: A Deep Learning Approach for High Similarity Date Fruit Recognition. Journal of Advances in Information Technology 14:6, pages 1151-1158.
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Muskan Goyal & Prachi Tawde. (2022) A research attempt to predict and model personalities through users' social media details. A research attempt to predict and model personalities through users' social media details.
Fahad Ali Algamash, Munir Shehu Mashi & Mohammad Nurul Alam. (2022) Understanding the Antecedents of Use of E-Commerce and Consumers’ E-Loyalty in Saudi Arabia Amid the COVID-19 Pandemic. Sustainability 14:22, pages 14894.
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Prasannavenkatesan Theerthagiri & Jyothiprakash Vidya. (2022) Cardiovascular disease prediction using recursive feature elimination and gradient boosting classification techniques. Expert Systems 39:9.
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Manisha Lande, Dinesh Seth & Rakesh L. Shrivastava. (2019) Application of graph-theoretic approach for the evaluation of lean-six-sigma (LSS) critical-success-factors (CSFs) facilitating quality-audits in Indian small & medium enterprises (SMEs). International Journal of Quality & Reliability Management 39:8, pages 1845-1868.
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Honey Yadav, Umang Soni, Shubham Gupta & Girish Kumar. (2021) Evaluation of Barriers in the Adoption of E-Commerce Technology in SMEs. Journal of Electronic Commerce in Organizations 20:1, pages 1-18.
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Sudhir Kumar Pathak, Kritika Karwasra, Vikrant Sharma & Vikram Sharma. (2021) Analysis of Barriers to Green Manufacturing Using Hybrid Approach: An Investigatory Case Study on Indian Automotive Industry. Process Integration and Optimization for Sustainability 5:3, pages 545-560.
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Tereza Semerádová & Petr WeinlichTereza Semerádová & Petr Weinlich. 2020. Website Quality and Shopping Behavior. Website Quality and Shopping Behavior 5 27 .
Dinesh Seth & Subhash Rastogi. (2019) Application of vendor rationalization strategy for manufacturing cycle time reduction in engineer to order (ETO) environment. Journal of Manufacturing Technology Management 30:1, pages 261-290.
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Gunjan Yadav, Dinesh Seth & Tushar N. Desai. (2018) Prioritising solutions for Lean Six Sigma adoption barriers through fuzzy AHP-modified TOPSIS framework. International Journal of Lean Six Sigma 9:3, pages 270-300.
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Manimay Ghosh. (2018) Measuring electronic service quality in India using E-S-QUAL. International Journal of Quality & Reliability Management 35:2, pages 430-445.
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Gunjan Yadav, Dinesh Seth & Tushar N. Desai. (2017) Analysis of research trends and constructs in context to lean six sigma frameworks. Journal of Manufacturing Technology Management 28:6, pages 794-821.
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Pravin S. Pachpor, R.L. Shrivastava, Dinesh Seth & Shaligram Pokharel. (2017) Application of Petri nets towards improved utilization of machines in job shop manufacturing environments. Journal of Manufacturing Technology Management 28:2, pages 169-188.
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Minhaj Ahemad Rehman, Dinesh Seth & R.L. Shrivastava. (2016) Impact of green manufacturing practices on organisational performance in Indian context: An empirical study. Journal of Cleaner Production 137, pages 427-448.
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Dinesh Seth, R.L. Shrivastava & Sanjeev Shrivastava. (2016) An empirical investigation of critical success factors and performance measures for green manufacturing in cement industry. Journal of Manufacturing Technology Management 27:8, pages 1076-1101.
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Manisha Lande, R. L. Shrivastava & Dinesh Seth. (2016) Critical success factors for Lean Six Sigma in SMEs (small and medium enterprises). The TQM Journal 28:4, pages 613-635.
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Chao Wen, Victor R. Prybutok, Charles Blankson & Jiaming Fang. (2014) The role of E-quality within the consumer decision making process. International Journal of Operations & Production Management 34:12, pages 1506-1536.
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Wen-Chin Chou & Yi-Ping Cheng. (2012) A hybrid fuzzy MCDM approach for evaluating website quality of professional accounting firms. Expert Systems with Applications 39:3, pages 2783-2793.
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Lucía Melián Alzola & Víctor Padrón Robaina. (2010) The impact of pre‐sale and post‐sale factors on online purchasing satisfaction: a survey. International Journal of Quality & Reliability Management 27:2, pages 121-137.
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Khalid W. AlrawiHamid R. EkbiaKhalifa H. Jaber. (2008) A New Marketing Strategy for E-Commerce. Global Business Review 9:2, pages 273-286.
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