Citations (50)
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Maria Pujol-Jover, Lola C. Duque & Maria-Carme Riera-Prunera. (2023) The recruit requirements of recent graduates: approaching the existing mismatch. Total Quality Management & Business Excellence 34:1-2, pages 57-70.
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Xiaotong Zhu & John G. Sharp. (2022) ‘Service quality’ and higher education: investigating Chinese international student and academic perspectives at a UK university. Journal of Further and Higher Education 46:1, pages 1-19.
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Chang Liu, Yongfu Feng & Yuling Wang. (2022) An innovative evaluation method for undergraduate education: an approach based on BP neural network and stress testing. Studies in Higher Education 47:1, pages 212-228.
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Vangelis Tsiligiris & Christopher Hill. (2021) A prospective model for aligning educational quality and student experience in international higher education. Studies in Higher Education 46:2, pages 228-244.
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Claire Skea. (2017) Student satisfaction in higher education: settling up and settling down. Ethics and Education 12:3, pages 364-377.
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Amber Sardar, Shehla Amjad & Ubaid Ali. (2016) An empirical analysis of the service quality gap in business education: Evidence from higher education in Pakistan. Journal of Education for Business 91:3, pages 148-158.
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Yung-Tai Tang, James O. Stanworth, Wei-Ting Chen, Siao-Wei Huang & Hsin-Hung Wu. (2015) Toward a measure of Chinese hypermarket retail service quality. Total Quality Management & Business Excellence 26:3-4, pages 327-338.
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Yit Sean Chong & Pervaiz K. Ahmed. (2015) Student motivation and the ‘feel good’ factor: an empirical examination of motivational predictors of university service quality evaluation. Studies in Higher Education 40:1, pages 158-177.
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Ana Lobo & Laura Gurney. (2014) What did they expect? Exploring a link between students’ expectations, attendance and attrition on English language enhancement courses. Journal of Further and Higher Education 38:5, pages 730-754.
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Thomas Buabeng Assan. (2014) Perceptions of Lecturers on Quality Assurance in Higher Education Teaching and Learning Process. International Journal of Educational Sciences 7:2, pages 339-347.
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Jasmina Dlačić, Maja Arslanagić, Selma Kadić-Maglajlić, Suzana Marković & Sanja Raspor. (2014) Exploring perceived service quality, perceived value, and repurchase intention in higher education using structural equation modelling. Total Quality Management & Business Excellence 25:1-2, pages 141-157.
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Suleyman M. Yildiz. (2014) Service quality evaluation in the school of physical education and sports: An empirical investigation of students' perceptions. Total Quality Management & Business Excellence 25:1-2, pages 80-94.
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Johanna Vuori. (2013) Are Students Customers in Finnish Higher Education?. Tertiary Education and Management 19:2, pages 176-187.
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Yit
Sean Chong & Pervaiz
K. Ahmed. (2012) An empirical investigation of students’ motivational impact upon university service quality perception: a self-determination perspective☆
. Quality in Higher Education 18:1, pages 35-57.
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Costas Zafiropoulos & Vasiliki Vrana. (2008) Service quality assessment in a Greek higher education institute. Journal of Business Economics and Management 9:1, pages 33-45.
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Articles from other publishers (35)
Saeideh Daryazadeh, Maryam Yavari, Mohammad Reza Sharif, Mohammad Javad Azadchahr, Seyed-Vahid Zabihi Hoseini & Hosein Akbari. (2023) Assessing the Quality of Educational Services from the Viewpoint of Clinical Teachers and Medical Students Using SERVQUAL Model. Educational Research in Medical Sciences 11:2.
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Maja S. Vukadinovic, Natasa Papic-Blagojevic & Ana Jovicic Vukovic. (2023) The effect of demographic variables on the assessment of cooperation and objectivity of the teaching process of higher education institutions. CADMO:2, pages 72-84.
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Gözde YANGINLAR & Sait GÜL. (2022) THE IMPACT OF LOGISTICS EDUCATION QUALITY ON STUDENTS’ SATISFACTION AND ATTITUDE DURING THE COVID-19 PANDEMIC PERIODCOVID-19 PANDEMİ SÜRECİNDE LOJİSTİK EĞİTİM KALİTESİNİN ÖĞRENCİ MEMNUNİYETİ VE TUTUMU ÜZERİNDEKİ ETKİSİ. EKEV Akademi Dergisi 0:92, pages 68-85.
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Howard Stribbell & Somsit Duangekanong. (2022) Satisfaction as a key antecedent for word of mouth and an essential mediator for service quality and brand trust in international education. Humanities and Social Sciences Communications 9:1.
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Abdulelah A. Alghamdi. (2022) University social responsibility under the influence of societal changes: Students’ satisfaction and quality of services in Saudi Arabia. Frontiers in Psychology 13.
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Howard Stribbell & Somsit Duangekanong. (2022) Validation of a Research Instrument to Measure Generation Y Parents’ Perception of Service Quality and Effect on Satisfaction and Word of Mouth in International Schools. Mobile Information Systems 2022, pages 1-9.
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Gulden Manarbek & Saltanat Kondybayeva. 2022. Digital Transformation in Sustainable Value Chains and Innovative Infrastructures. Digital Transformation in Sustainable Value Chains and Innovative Infrastructures
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Jorge Moreno Treviño, Alan García Gallegos & Jacqueline Hernández Martínez. (2021) Evaluación en la calidad en servicios educativos universitarios: evidencia de estudiantes de economía en la pandemia de Covid-19. Vinculatégica 7:2.
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Mohammad Reza Mahboobi, Soheyla Shirkhani & Mohammadsharif Sharifzade. (2020) Evaluation of the Quality of Educational Services in Entrepreneurship Course,Using SERVQUAL Model (Case Study: Gorgan University of Agricultural Sciences and Natural Resources). Journal of Entrepreneurial Strategies in Agriculture 6:12, pages 86-97.
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Ivana Jošanov-Vrgović, Ana Jovičić Vuković, Nataša Papić-Blagojević & Dragana Bolesnikov. 2020. Handbook of Research on Creating Sustainable Value in the Global Economy. Handbook of Research on Creating Sustainable Value in the Global Economy
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Abdolreza Gilavand, Yadollah Mehralizadeh, Mohammad Hosseinpour & Amin Torabipour. (2019) Quality of Educational Services for Medical Students in Ahvaz Jundishapur University of Medical Sciences Based on SERVQUAL’s Evaluation Model. Educational Research in Medical Sciences In Press:In Press.
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Jenny Candy, Padmali Rodrigo & Sarah Turnbull. (2019) Exploring doctoral students’ expectations of work-based skills training. Higher Education, Skills and Work-Based Learning 9:3, pages 403-417.
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Mohammad Nurunnabi, Abdelhakim Abdelhadi, Rehab Aburas & Samaher Fallatah. (2019) Does teaching qualification matter in higher education in the UK? An analysis of National Student Survey data. MethodsX 6, pages 788-799.
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Sanjeev Verma & Ram Komal Prasad. (2017) The MEQUAL scale: measure of service quality in management education. International Journal of Comparative Education and Development 19:4, pages 193-206.
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Satar Rezaei, Behzad Karami Matin, Mohammad Hajizadeh, Ali Soroush, Zahra Mohammadi, Maryam Babakhany & Khadije Jamshidi. (2017) Evaluating service quality in the higher education sector in Iran: an examination of students’ perspective. International Journal of Human Rights in Healthcare 10:2, pages 146-155.
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Magdy A. Khalaf & Nevien Khourshed. (2017) Performance-based service quality model in postgraduate education. International Journal of Quality & Reliability Management 34:5, pages 626-648.
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Mahdi Rahbar, Mohamad Ali Ghavimi, Alireza Faraji Kalvanag, Arezo Ghoreishizadeh & Milad Ghanizadeh. (2017) Evaluation of the Quality of Educational Services of Tabriz University of Medical Sciences based on SERVQUAL Model. World Journal of Dentistry 8:2, pages 114-118.
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Dunja Mestrovic. (2017) Service Quality, Students' Satisfaction and Behavioural Intentions in STEM and IC Higher Education Institutions. Interdisciplinary Description of Complex Systems 15:1, pages 66-77.
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Rateb Sweis, Hannah Diab, Firas Izzat Mahmoud Saleh, Taghrid Suifan & Samer Eid Dahiyat. (2016) Assessing service quality in secondary schools: the case of Jordan. Benchmarking: An International Journal 23:5, pages 1207-1226.
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Adrian Heng Tsai Tan, Birgit Muskat & Anita Zehrer. (2016) A systematic review of quality of student experience in higher education. International Journal of Quality and Service Sciences 8:2, pages 209-228.
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Viraiyan Teeroovengadum, T.J. Kamalanabhan & Ashley Keshwar Seebaluck. (2016) Measuring service quality in higher education. Quality Assurance in Education 24:2, pages 244-258.
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Sonali Jain & Sanjay K. Jain. (2015) Does outcome quality matter? An investigation in the context of banking services in an emerging market. Journal of Consumer Marketing 32:5, pages 341-355.
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Phyllis Tharenou. (2015) Chinese international business graduates: A career dilemma: Repatriate or stay?. Journal of Management & Organization 21:1, pages 37-59.
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Margarita García-Sanchis, Irene Gil-Saura & Gloria Berenguer-Contrí. (2015) Dimensionalidad del servicio universitario: una aproximación desde un enfoque de marketing. Revista Iberoamericana de Educación Superior 6:15, pages 26-49.
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Yit Sean Chong & Pervaiz Ahmed. (2014) A phenomenology of university service quality experience. International Journal of Educational Management 28:1, pages 36-52.
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Riaan Dirkse van Schalkwyk & Rigard J. Steenkamp. (2014) Service quality – Cases of private higher education institutions explored. Corporate Ownership and Control 11:2, pages 402-414.
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Yen Nguyen Thi Hoang. (2013) Measuring Service Quality in The Context of Higher Education in Vietnam. Journal of Economics and Development, pages 77-90.
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Prabha Ramseook-Munhurrun & Pushpa Nundlall. (2013) Service quality measurement for secondary school setting. Quality Assurance in Education 21:4, pages 387-401.
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Dennis C.S. Law. (2013) Initial assessment of two questionnaires for measuring service quality in the Hong Kong post‐secondary education context. Quality Assurance in Education 21:3, pages 231-246.
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Dennis Chung Sea Law. (2010) Quality assurance in post‐secondary education: the student experience. Quality Assurance in Education 18:4, pages 250-270.
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Fiorenzo Franceschini, Maurizio Galetto & Elisa Turina. (2010) Water and Sewage Service Quality: A Proposal of a New Multi-Questionnaire Monitoring Tool. Water Resources Management 24:12, pages 3033-3050.
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Suleyman M. Yildiz & Ali Kara. (2009) The PESPERF scale. Quality Assurance in Education 17:4, pages 393-415.
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Robert J. Angell, Troy W. Heffernan & Phil Megicks. (2008) Service quality in postgraduate education. Quality Assurance in Education 16:3, pages 236-254.
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