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Original Articles

TQM and Financial Performance: What has Empirical Research Discovered?

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Pages 403-412 | Published online: 05 Oct 2010

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Read on this site (10)

Alejandro Bello-Pintado, Pedro Garrido-Vega & Javier Merino-Díaz de Cerio. (2020) Process control and quality performance: the role of shop-floor leadership practices. Total Quality Management & Business Excellence 31:7-8, pages 829-846.
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Thomas Zobel. (2016) The impact of ISO 14001 on corporate environmental performance: a study of Swedish manufacturing firms. Journal of Environmental Planning and Management 59:4, pages 587-606.
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Morteza Ghobakhloo & Tang Sai Hong. (2014) IT investments and business performance improvement: the mediating role of lean manufacturing implementation. International Journal of Production Research 52:18, pages 5367-5384.
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Maria Araújo & Paulo Sampaio. (2014) The path to excellence of the Portuguese organisations recognised by the EFQM model. Total Quality Management & Business Excellence 25:5-6, pages 427-438.
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María-del-Mar Camacho-Miñano, José Moyano-Fuentes & Macarena Sacristán-Díaz. (2013) What can we learn from the evolution of research on lean management assessment?. International Journal of Production Research 51:4, pages 1098-1116.
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Victor B. Wayhan, Mallory F. McCallum & Nicole M. Golyer. (2013) TQM and financial performance: are findings of direct effects methodological artefacts?. Total Quality Management & Business Excellence 24:1-2, pages 171-187.
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Rong-Ruey Duh, Audrey Wen-Hsin Hsu & Pei-Wen Huang. (2012) Determinants and performance effect of TQM practices: An integrated model approach. Total Quality Management & Business Excellence 23:5-6, pages 689-701.
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Dragan Cockalo, Dejan Djordjevic & Zvonko Sajfert. (2011) Elements of the model for customer satisfaction: Serbian economy research. Total Quality Management & Business Excellence 22:8, pages 807-832.
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Kuei-Kuei Lai, Tzu-Hsin Liu & Fang-Chen Kao. (2009) Why is quality improving continuously? An integrated perspective of institution theory and the resource-based view of the firm. Total Quality Management & Business Excellence 20:10, pages 1111-1122.
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Articles from other publishers (22)

Xhavit Islami. (2022) Lean manufacturing and firms’ financial performance: the role of strategic supplier partnership and information sharing. Benchmarking: An International Journal 30:9, pages 2809-2831.
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Christian Valéry Tayo Tene & Raphaël Nkakleu. (2021) Impacts économiques de la certification ISO 9001 dans les PME : une revue systématique de la littérature. Question(s) de management n° 32:2, pages 167-186.
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Mehmet Eryılmaz, Ebru Aydoğan, Gülcan Petriçli, Duygu Acar Erdur, Esen Cimili Kara & Olcay Bektaş. (2019) TERTIARY EDUCATION AND MANAGEMENT OF QUALITY: A RESEARCH IN A DEVELOPING COUNTRY CONTEXT - YÜKSEK ÖĞRETİM VE KALİTE YÖNETİMİ: GELİŞMEKTE OLAN ÜLKE BAĞLAMINDA BİR ARAŞTIRMA. Mehmet Akif Ersoy Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, pages 358-379.
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Morteza Ghobakhloo, Masood Fathi, Dalila Benedita Machado Martins Fontes & Ng Tan Ching. (2018) Modeling lean manufacturing success. Journal of Modelling in Management 13:4, pages 908-931.
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Burhan Başaran. 2018. Quality Management Systems - a Selective Presentation of Case-studies Showcasing Its Evolution. Quality Management Systems - a Selective Presentation of Case-studies Showcasing Its Evolution.
Morteza Ghobakhloo & Adel Azar. (2018) Business excellence via advanced manufacturing technology and lean-agile manufacturing. Journal of Manufacturing Technology Management 29:1, pages 2-24.
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Vicente Roca-Puig & Ana B. Escrig-Tena. (2017) Examining nonlinear relationships between quality management and financial performance. International Journal of Quality & Reliability Management 34:7, pages 1094-1110.
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Xuechang Zhu & Yu Lin. (2017) Does lean manufacturing improve firm value?. Journal of Manufacturing Technology Management 28:4, pages 422-437.
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Kijpokin Kasemsap. 2016. Project Management. Project Management 1578 1610 .
Peter O’Neill, Amrik Sohal & Chih Wei Teng. (2016) Quality management approaches and their impact on firms׳ financial performance – An Australian study. International Journal of Production Economics 171, pages 381-393.
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Iñaki Heras-Saizarbitoria, German Arana & Olivier Boiral. (2015) Do ISO 9001-certified hotels get a higher customer rating than non-certified ones?. International Journal of Hospitality Management 51, pages 138-146.
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Kijpokin Kasemsap. 2014. Handbook of Research on Design and Management of Lean Production Systems. Handbook of Research on Design and Management of Lean Production Systems 358 388 .
Jing Zeng, Phan Chi Anh & Yoshiki Matsui. (2013) Shop‐floor communication and process management for quality performance. Management Research Review 36:5, pages 454-477.
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Maria del Mar Alonso-Almeida & Kerstin Bremser. (2013) Strategic responses of the Spanish hospitality sector to the financial crisis. International Journal of Hospitality Management 32, pages 141-148.
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Iñaki Heras‐Saizarbitoria & Olivier Boiral. (2012) ISO 9001 and ISO 14001: Towards a Research Agenda on Management System Standards*. International Journal of Management Reviews 15:1, pages 47-65.
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Carlos A. Albacete‐Sáez, Maria Mar Fuentes‐Fuentes & Ana María Bojica. (2011) Quality management, strategic priorities and performance: the role of quality leadership. Industrial Management & Data Systems 111:8, pages 1173-1193.
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M. Mar Fuentes-Fuentes, F. Javier Lloréns-Montes, Luis M. Molina-Fernández & Carlos A. Albacete-Sáez. (2011) Environment-quality management coalignment across industrial contexts: An empirical investigation of performance implications. Industrial Marketing Management 40:5, pages 730-742.
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David I. Levine & Michael W. Toffel. (2010) Quality Management and Job Quality: How the ISO 9001 Standard for Quality Management Systems Affects Employees and Employers. Management Science 56:6, pages 978-996.
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Iñaki Heras, Frederic Marimon & Martí Casadesús. (2009) Impacto competitivo de las herramientas para la gestión de la calidad. Cuadernos de Economía y Dirección de la Empresa 12:41, pages 7-35.
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Rosemary R. Fullerton & William F. Wempe. (2009) Lean manufacturing, non‐financial performance measures, and financial performance. International Journal of Operations & Production Management 29:3, pages 214-240.
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Maria Arvaiova, Elaine M. Aspinwall & David S. Walker. (2009) An initial survey on the use of costs of quality programmes in telecommunications. The TQM Journal 21:1, pages 59-71.
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Pavel Adámek. (2018) A Comparative Analysis of the Performance of the Czech Excellence Award Winners. SSRN Electronic Journal.
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