Citations (69)
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Abhijeet Biswas & Rohit Kumar Verma. (2023) Augmenting service quality dimensions: mediation of image in the Indian restaurant industry. Journal of Foodservice Business Research 26:3, pages 496-527.
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Shireen M. Ammar & Yahya A. Saleh. (2023) Grey Relational Evaluation of Bulk Water Provision Service Quality Using the SERVQUAL Framework. International Journal of Public Administration 46:1, pages 69-84.
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Moeun Saut & Vichethtithkanitha song. (2022) Influences of airport service quality, satisfaction, and image on behavioral intention towards destination visit. Urban, Planning and Transport Research 10:1, pages 82-109.
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N. R. Gowthami, C. N. V. Sridhar & N. Venkata Ramana. (2022) An empirical implementation model of total quality management in construction: Southern India. International Journal of Construction Management 22:15, pages 3023-3033.
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Soona Park, David J. Kwun, Jeong-Yeol Park & Diego Bufquin. (2022) Service Quality Dimensions in Hotel Service Delivery Options: Comparison between Human Interaction Service and Self-Service Technology. International Journal of Hospitality & Tourism Administration 23:5, pages 931-958.
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Emel Yarimoglu & Gorkem Ataman. (2022) How service quality in hospitals varies based on hospital ownership and demographics: a study on Turkish patients living urban areas. Total Quality Management & Business Excellence 33:7-8, pages 777-793.
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Mesut Akdere, Mehmet Top & Sabahattin Tekingündüz. (2020) Examining patient perceptions of service quality in Turkish hospitals: The SERVPERF model. Total Quality Management & Business Excellence 31:3-4, pages 342-352.
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Suaini Sura & Jongchang Ahn. (2019) The effects of service quality determinants on social networking site-based commerce: the Malaysian customers’ perspective. Total Quality Management & Business Excellence 30:13-14, pages 1480-1494.
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Zhen He, Xiaoxi Yang, Weicheng Wang & Min Zhang. (2017) Measuring service quality in telematics service: development and validation of multidimensional TeleServQ scale. Total Quality Management & Business Excellence 28:9-10, pages 1166-1182.
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Nicole Kalemba, Fernando Campa-Planas, Ana-Beatriz Hernández-Lara & Maria Victória Sánchez-Rebull. (2017) Service quality and economic performance in the US airline business. Aviation 21:3, pages 102-110.
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Ahmed R. Elmelegy, Subramaniam Ponnaiyan & Mohamad N. Alnajem. (2017) Antecedents of Hypermarket Service Quality in the United Arab Emirates. Quality Management Journal 24:4, pages 35-48.
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Amber Sardar, Shehla Amjad & Ubaid Ali. (2016) An empirical analysis of the service quality gap in business education: Evidence from higher education in Pakistan. Journal of Education for Business 91:3, pages 148-158.
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Mohammad Alamgir Hossain & Yogesh K. Dwivedi. (2015) Determining the consequents of bank's service quality with mediating and moderating effects: an empirical study. Total Quality Management & Business Excellence 26:5-6, pages 661-674.
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Mohammad Alamgir Hossain, Yogesh K. Dwivedi & Sarah Binte Naseem. (2015) Developing and validating a hierarchical model of service quality of retail banks. Total Quality Management & Business Excellence 26:5-6, pages 534-549.
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Patrick Kanyi Wamuyu. (2015) The Impact of Information and Communication Technology Adoption and Diffusion on Technology Entrepreneurship in Developing Countries: The Case of Kenya. Information Technology for Development 21:2, pages 253-280.
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Marco Scholtz, Martinette Kruger & Melville Saayman. (2015) Determinants of visitor length of stay at three coastal national parks in South Africa. Journal of Ecotourism 14:1, pages 21-47.
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Suleyman M. Yildiz. (2014) Service quality evaluation in the school of physical education and sports: An empirical investigation of students' perceptions. Total Quality Management & Business Excellence 25:1-2, pages 80-94.
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Shirshendu Ganguli & Sanjit
Kumar Roy. (2013) Conceptualisation of service quality for hybrid services: a hierarchical approach. Total Quality Management & Business Excellence 24:9-10, pages 1202-1218.
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N. Shivasankaran, P. Senthil Kumar, G. Nallakumarasamy & K. Venkatesh Raja. (2013) REPAIR SHOP JOB SCHEDULING WITH PARALLEL OPERATORS AND MULTIPLE CONSTRAINTS USING SIMULATED ANNEALING. International Journal of Computational Intelligence Systems 6:2, pages 223-233.
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Dragan Cockalo, Dejan Djordjevic & Zvonko Sajfert. (2011) Elements of the model for customer satisfaction: Serbian economy research. Total Quality Management & Business Excellence 22:8, pages 807-832.
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Shu-Mei Wang, Cheng-Min Feng & Cheng-Hsien Hsieh. (2010) Stakeholder perspective on urban transport system service quality. Total Quality Management & Business Excellence 21:11, pages 1103-1119.
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Minjoon Jun & Shaohan Cai. (2010) Examining the relationships between internal service quality and its dimensions, and internal customer satisfaction. Total Quality Management & Business Excellence 21:2, pages 205-223.
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Kuei-Kuei Lai, Tzu-Hsin Liu & Fang-Chen Kao. (2009) Why is quality improving continuously? An integrated perspective of institution theory and the resource-based view of the firm. Total Quality Management & Business Excellence 20:10, pages 1111-1122.
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Victor William Bwachele, Yee-Lee Chong & Gengeswari Krishnapillai. (2023) Perceived service quality and student satisfaction in higher learning institutions in Tanzania. Humanities and Social Sciences Communications 10:1.
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Thành Tâm Trương & Thủy Tiên Nguyễn. (2023) The impact of service quality on customer satisfaction among generation Y: The case of fast food restaurants in Hanoi. TẠP CHÍ KHOA HỌC TRƯỜNG ĐẠI HỌC QUỐC TẾ HỒNG BÀNG 4, pages 27-34.
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Sengazhani Murugesan Vadivel & Kirubaharan Boobalan. (2023) Influences of Indian postal service quality factors on customer satisfaction amidst Covid-19 pandemic: an empirical study. International Journal of System Assurance Engineering and Management.
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Payel Bhattacharya, Adrika Mukhopadhyay, Jayanta Saha, Bhaskar Samanta, Manas Mondal, Subhasis Bhattacharya & Suman Paul. (2023) Perception-satisfaction based quality assessment of tourism and hospitality services in the Himalayan region: An application of AHP-SERVQUAL approach on Sandakphu Trail, West Bengal, India. International Journal of Geoheritage and Parks 11:2, pages 259-275.
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Godfrey Rwanyarare & Peter Kalimba. (2023) Analysis of agency banking and customer satisfaction in Rwanda: A case of Bank of Kigali. African Journal of Business Management 17:1, pages 1-12.
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Abhijeet Biswas, Deepak Jaiswal & Rishi Kant. (2021) Augmenting bank service quality dimensions: moderation of perceived trust and perceived risk. International Journal of Productivity and Performance Management 72:2, pages 469-490.
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