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Total Quality Management & Business Excellence Volume 18, 2007 - Issue 4
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Original Articles

Two-dimensional Quality Function Deployment: An Application for Deciding Quality Strategy Using Fuzzy Logic

Bor-Wen Cheng Department of Industrial Engineering and Management, National Yunlin University of Science and Technology, Yunlin, Taiwan, Republic of ChinaCorrespondence[email protected]
&
Wen-Hong Chiu College of Management, National Yunlin University of Science and Technology, Yunlin, Taiwan, Republic of China; Department of Electronic Engineering, Chin-Min Institute of Technology, Miaoli, Taiwan, Republic of China
Pages 451-470 | Published online: 05 Oct 2010

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Nicolas Haber, Mario Fargnoli & Tomohiko Sakao. (2020) Integrating QFD for product-service systems with the Kano model and fuzzy AHP. Total Quality Management & Business Excellence 31:9-10, pages 929-954.
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Fan-Yun Pai, Tsu-Ming Yeh & Cheng-Yeh Tang. (2018) Classifying restaurant service quality attributes by using Kano model and IPA approach. Total Quality Management & Business Excellence 29:3-4, pages 301-328.
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Jbid Arsenyan & Gülçin Büyüközkan. (2016) An integrated fuzzy approach for information technology planning in collaborative product development. International Journal of Production Research 54:11, pages 3149-3169.
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Tainyi (Ted) Luor, Hsi-Peng Lu, Kang-Min Chien & Tzong-Chen Wu. (2015) Contribution to quality research: a literature review of Kano's model from 1998 to 2012. Total Quality Management & Business Excellence 26:3-4, pages 234-247.
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Wen-Chang Ko & Liang-Hsuan Chen. (2014) An approach of new product planning using quality function deployment and fuzzy linear programming model. International Journal of Production Research 52:6, pages 1728-1743.
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Hsin-Hung Wu, Jiunn-I Shieh & Yu-Mei Lu. (2013) An Integrated Framework of Refined Kano's and Kano-CKM Models in Classifying Customer Requirements. Journal of Statistics and Management Systems 16:6, pages 349-362.
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Huei-Jiun Lai & Hsin-Hung Wu. (2013) Using refined Kano's model in Evaluating Kaohsiung Rapid Transit System service quality. Journal of Information and Optimization Sciences 34:2-03, pages 201-224.
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Fan-Yun Pai & Tsu-Ming Yeh. (2013) Effective implementation for introducing ISO/TS 16949 in semiconductor manufacturing industries. Total Quality Management & Business Excellence 24:3-4, pages 462-478.
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Ying-Chin Ho & Chih-Hsin Lin. (2012) A QFD- and concurrent engineering-based outsourced product development methodology for ODM customers. Total Quality Management & Business Excellence 23:9-10, pages 1153-1169.
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Pi-Tzong Jan, Hsi-Peng Lu & Tzu-Chuan Chou. (2012) Measuring the perception discrepancy of the service quality between provider and customers in the Internet Protocol Television industry. Total Quality Management & Business Excellence 23:7-8, pages 981-995.
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Charu Chandra & Sameer Kumar. (2012) Leveraging product design and development in manufacturing using technology function deployment approach. International Journal of Computer Integrated Manufacturing 25:7, pages 578-593.
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Ching-Wen Chen & Shih-Tao Huang. (2011) Implementing KM programmes using fuzzy QFD. Total Quality Management & Business Excellence 22:4, pages 387-406.
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Articles from other publishers (8)

Jitendra Sharma. (2020) Quality function deployment: exploiting interrelationships for progressive prioritization. The TQM Journal 33:3, pages 681-705.
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Nicolas Haber & Mario Fargnoli. (2019) Prioritizing customer requirements in a product-service system (PSS) context. The TQM Journal 31:2, pages 257-273.
Crossref
Jing Liu, Yizeng Chen, Jian Zhou & Xiajie Yi. (2015) An Exact Expected Value-Based Method to Prioritize Engineering Characteristics in Fuzzy Quality Function Deployment. International Journal of Fuzzy Systems 18:4, pages 630-646.
Crossref
Lin-Kung Chen & Wei-Ning Yang. (2015) Perceived service quality discrepancies between telecommunication service provider and customer. Computer Standards & Interfaces 41, pages 85-97.
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Ling-Zhong Lin, Huery-Ren Yeh & Ming-Chao Wang. (2015) Integration of Kano’s model into FQFD for Taiwanese Ban-Doh banquet culture. Tourism Management 46, pages 245-262.
Crossref
정지아, Hanjoo Yoo & Park, Eui jung. (2014) A Study on Development of Service Quality Index based on Attractive Quality of the Kano’s Model: An Application to Domestic Airline Service Quality. Journal of Korea Service Management Society 15:5, pages 221-253.
Crossref
Ching-Wen Chen. (2011) Modeling and initiating knowledge management program using FQFD: a case study involving a healthcare institute. Quality & Quantity 46:3, pages 889-915.
Crossref
Elif Kılıç Delice & Zülal Güngör. (2009) A new mixed integer linear programming model for product development using quality function deployment. Computers & Industrial Engineering 57:3, pages 906-912.
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